Solved PC in sleep mode will not respond to mouse or keyboard

HairyScot

HairyScot

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I recently re-installed Win7 Prox X64 on my PC.
MB is Gigabyte GA-M875GMT-UD2h.
Now when I put PC into sleep mode it does not respond to the mouse or keyboard.
I have to use the power button which causes what looks like a boot up sequence but the says "Resuming Windows"
Nothing in the BIOS has been changed. The S3 setting for Mouse and Keyboard are enabled.

Not a train smash, but it is annoying.
mad.gif
 

My Computer My Computer

At a glance

Microsoft Windows 7 Professional 64-bit 7601 ...Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz8 GB DDR3 1600MHZAMD Radeon HD 6570
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Build
OS
Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz
Motherboard
ASUSTeK COMPUTER INC. H61M-K
Memory
8 GB DDR3 1600MHZ
Graphics Card(s)
AMD Radeon HD 6570
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Monitor(s) Displays
Dell 2407 WFP
Screen Resolution
1920x1080
Hard Drives
SAMSUNG HD103SJ ATA Device 1TB
ST31000524AS ATA Device 1TB
Keyboard
Logitech
Mouse
Logitech
Is this your Motherboard: Gigabyte Technology Co., Ltd. GA-MA785GMT-UD2H

Have you tried the 'Esc' key?

USB keyboard and mouse?
Are they enabled in the BIOS, 'USB Keyboard Support' and 'USB Mouse Support'?


EDIT: this is from your motherboard manual.
Power On By Mouse
Allows the system to be turned on by a PS/2 mouse wake-up event.
Note: To use this function, you need an ATX power supply providing at least 1A on the +5VSB lead.
Disabled Disables this function. (Default)
Double Click Double click on left button on the PS/2 mouse to turn on the system.

Power On By Keyboard
Allows the system to be turned on by a PS/2 keyboard wake-up event.
Note: you need an ATX power supply providing at least 1A on the +5VSB lead.
Disabled Disables this function. (Default)
Password Set a password with 1~5 characters to turn on the system.
Any KEY Press any key on the keyboard to turn on the system.
Keyboard 98 Press POWER button on the Windows 98 keyboard to turn on the system.
Click to expand...
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64Intel Core i5-3570K 4.6GHz8GB (2X4GB) DDR3 1600 Corsair Vengeance CL8 1.5vSapphire HD 7770 Vapor-X OC 1GB DDR5
Computer type
PC/Desktop
Computer Manufacturer/Model Number
76~2.0
OS
Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
CPU
Intel Core i5-3570K 4.6GHz
Motherboard
Gigabyte GA-Z77X UD3H, f18
Memory
8GB (2X4GB) DDR3 1600 Corsair Vengeance CL8 1.5v
Graphics Card(s)
Sapphire HD 7770 Vapor-X OC 1GB DDR5
Sound Card
Onboard VIA VT2021
Monitor(s) Displays
22" LCD Dell
Screen Resolution
1680x1050
Hard Drives
Samsung 840Pro 128GB SSD,
Seagate Barracuda 500GB SATA2 7200rpm 32MB cache, Seagate Barracuda 1TB SATA2 7200rpm 32MB cache,
PSU
Corsair HX650W
Case
Cooler Master Storm Scout
Cooling
Corsair H80 2x12cm Noctua NF P12 , 2x14cm case fans
Keyboard
Logitech Wave
Mouse
CM Sentinel
Internet Speed
Dismal
Antivirus
Avast
Browser
Opera Next
Other Info
Haswell laptop: HP Envy 17t-j, i7-4700MQ, GeForce 740M 2GB DDR3, 17.3" Full HD 1920x1080, 16GB RAM, Samsung 840 Pro 128GB, 1TB Hitachi 7200 HDD,
Desktop: eSATA ports,
External eSATA Seagate 500GB SATA2 7200rpm,
External WD USB 500GB
Dave76 said:
Is this your Motherboard: Gigabyte Technology Co., Ltd. GA-MA785GMT-UD2H

Have you tried the 'Esc' key?

USB keyboard and mouse?
Are they enabled in the BIOS, 'USB Keyboard Support' and 'USB Mouse Support'?

Power On By Mouse
Allows the system to be turned on by a PS/2 mouse wake-up event.
Note: To use this function, you need an ATX power supply providing at least 1A on the +5VSB lead.
Disabled Disables this function. (Default)
Double Click Double click on left button on the PS/2 mouse to turn on the system.

Power On By Keyboard
Allows the system to be turned on by a PS/2 keyboard wake-up event.
Note: you need an ATX power supply providing at least 1A on the +5VSB lead.
Disabled Disables this function. (Default)
Password Set a password with 1~5 characters to turn on the system.
Any KEY Press any key on the keyboard to turn on the system.
Keyboard 98 Press POWER button on the Windows 98 keyboard to turn on the system.
Click to expand...
Click to expand...

Yes, it is GA-MA785GMT-UD2H.
Please excuse my typo.

It all worked just fine prior to the reinstall, which was the only change.
Nothing in the BIOS was changed. It seems like signal from the keyboard and/or mouse is not getting through.
Yet the DELETE key gets me into the BIOS.
Have attached link to a shot of the relevant BIOS screen.

http://dl.dropbox.com/u/33500869/2012-05-26 21.10.44.jpg
 

My Computer My Computer

At a glance

Microsoft Windows 7 Professional 64-bit 7601 ...Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz8 GB DDR3 1600MHZAMD Radeon HD 6570
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Build
OS
Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz
Motherboard
ASUSTeK COMPUTER INC. H61M-K
Memory
8 GB DDR3 1600MHZ
Graphics Card(s)
AMD Radeon HD 6570
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Monitor(s) Displays
Dell 2407 WFP
Screen Resolution
1920x1080
Hard Drives
SAMSUNG HD103SJ ATA Device 1TB
ST31000524AS ATA Device 1TB
Keyboard
Logitech
Mouse
Logitech
Do you use Hybrid Sleep? (in Power Options)
It sounds like your PC is not "Waking from Sleep", but it is "Resuming from Hibernate".

To test this
If you use Hybrid sleep, turn it off.
Put the computer to sleep.
Press the power button to see if it can wake up.
​
If it can't wake up, it should re-boot and display the "Windows did not shut down properly" message...
 

My Computer My Computer

At a glance

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x6...AMD Athlon II x4 6206GB GSkill DDR2 800AMD 4670 GPU + AMD 4200 IGP
Computer type
PC/Desktop
Computer Manufacturer/Model Number
home built
OS
Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
CPU
AMD Athlon II x4 620
Motherboard
Gigabyte GA-MA785G-UD3H
Memory
6GB GSkill DDR2 800
Graphics Card(s)
AMD 4670 GPU + AMD 4200 IGP
Sound Card
on board Realtek ALC889A
Monitor(s) Displays
RCA 40" LCD TV, Insignia 32" LCD TV, HP 15" LCD monitor
Screen Resolution
1680 x 1050
Hard Drives
OCZ Vertex 3 120GB,
Samsung F3 1TB (3),
Several others - WD, Seagate, Hitachi, ...
PSU
Corsair 500 W
Case
Rosewill mid tower
Cooling
CM 90mm rifle
Keyboard
Gyration wireless, Logitech wireless, Dell USB wired
Mouse
Gyration wireless, Logitech wireless, V7 USB wired
Internet Speed
Spectrum - 100Mbps D / 10Mbps U
Antivirus
Avast, MBAM3, EMET, WinPatrol
Browser
Pale Moon, Firefox, IE
Other Info
2 multi-boot PC's
Mainly HTPC/Office/Gen purpose (no gaming).
Trendnet USB KVM.
LG DVD burner/Blue Ray Player.
Tray system for removable SATA backup drives.

Not currently OCd, under-volted.
I use Hybrid sleep, rarely re-boot or shutdown.

Hauppauge HD-PVR, Avermedia PCIe TV Tuner, Hauppauge PCI TV Tuner.
DavidW7ncus said:
Do you use Hybrid Sleep? (in Power Options)
It sounds like your PC is not "Waking from Sleep", but it is "Resuming from Hibernate".

To test this
If you use Hybrid sleep, turn it off.
Put the computer to sleep.
Press the power button to see if it can wake up.
​
If it can't wake up, it should re-boot and display the "Windows did not shut down properly" message...
Click to expand...

There is no Hybrid Sleep option available because I have Hibernate disabled.
There is no hiberfil.sys file on my system.
Yet it certainly seems that the system is hibernating since I assume that the "Resuming Windows" message only appears on return from hibernation.

I wonder if some update has altered how the command
C:\Windows\System32\rundll32.exe Powrprof.dll,SetSuspendState Sleep
operates

Curioser and curioser. :confused:
 

My Computer My Computer

At a glance

Microsoft Windows 7 Professional 64-bit 7601 ...Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz8 GB DDR3 1600MHZAMD Radeon HD 6570
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Build
OS
Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz
Motherboard
ASUSTeK COMPUTER INC. H61M-K
Memory
8 GB DDR3 1600MHZ
Graphics Card(s)
AMD Radeon HD 6570
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Monitor(s) Displays
Dell 2407 WFP
Screen Resolution
1920x1080
Hard Drives
SAMSUNG HD103SJ ATA Device 1TB
ST31000524AS ATA Device 1TB
Keyboard
Logitech
Mouse
Logitech
That is weird.

To see your available sleep states from an elevated command prompt enter
powercfg -a
 

My Computer My Computer

At a glance

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x6...AMD Athlon II x4 6206GB GSkill DDR2 800AMD 4670 GPU + AMD 4200 IGP
Computer type
PC/Desktop
Computer Manufacturer/Model Number
home built
OS
Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
CPU
AMD Athlon II x4 620
Motherboard
Gigabyte GA-MA785G-UD3H
Memory
6GB GSkill DDR2 800
Graphics Card(s)
AMD 4670 GPU + AMD 4200 IGP
Sound Card
on board Realtek ALC889A
Monitor(s) Displays
RCA 40" LCD TV, Insignia 32" LCD TV, HP 15" LCD monitor
Screen Resolution
1680 x 1050
Hard Drives
OCZ Vertex 3 120GB,
Samsung F3 1TB (3),
Several others - WD, Seagate, Hitachi, ...
PSU
Corsair 500 W
Case
Rosewill mid tower
Cooling
CM 90mm rifle
Keyboard
Gyration wireless, Logitech wireless, Dell USB wired
Mouse
Gyration wireless, Logitech wireless, V7 USB wired
Internet Speed
Spectrum - 100Mbps D / 10Mbps U
Antivirus
Avast, MBAM3, EMET, WinPatrol
Browser
Pale Moon, Firefox, IE
Other Info
2 multi-boot PC's
Mainly HTPC/Office/Gen purpose (no gaming).
Trendnet USB KVM.
LG DVD burner/Blue Ray Player.
Tray system for removable SATA backup drives.

Not currently OCd, under-volted.
I use Hybrid sleep, rarely re-boot or shutdown.

Hauppauge HD-PVR, Avermedia PCIe TV Tuner, Hauppauge PCI TV Tuner.
I fiddled around, turned hibernate on and off a few times using POWERCFG

AND LO AND BEHOLD PROBLEM SOLVED!!

AIN'T WINDOWS WONDERFUL!!!

IF AT FIRST YOU DON'T SUCCEED............................................................
 

My Computer My Computer

At a glance

Microsoft Windows 7 Professional 64-bit 7601 ...Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz8 GB DDR3 1600MHZAMD Radeon HD 6570
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Build
OS
Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz
Motherboard
ASUSTeK COMPUTER INC. H61M-K
Memory
8 GB DDR3 1600MHZ
Graphics Card(s)
AMD Radeon HD 6570
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Monitor(s) Displays
Dell 2407 WFP
Screen Resolution
1920x1080
Hard Drives
SAMSUNG HD103SJ ATA Device 1TB
ST31000524AS ATA Device 1TB
Keyboard
Logitech
Mouse
Logitech
Awesome :D
glad you got it "fixed" :rolleyes:
 

My Computer My Computer

At a glance

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x6...AMD Athlon II x4 6206GB GSkill DDR2 800AMD 4670 GPU + AMD 4200 IGP
Computer type
PC/Desktop
Computer Manufacturer/Model Number
home built
OS
Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64 +Linux_VMs +Chromium_VM
CPU
AMD Athlon II x4 620
Motherboard
Gigabyte GA-MA785G-UD3H
Memory
6GB GSkill DDR2 800
Graphics Card(s)
AMD 4670 GPU + AMD 4200 IGP
Sound Card
on board Realtek ALC889A
Monitor(s) Displays
RCA 40" LCD TV, Insignia 32" LCD TV, HP 15" LCD monitor
Screen Resolution
1680 x 1050
Hard Drives
OCZ Vertex 3 120GB,
Samsung F3 1TB (3),
Several others - WD, Seagate, Hitachi, ...
PSU
Corsair 500 W
Case
Rosewill mid tower
Cooling
CM 90mm rifle
Keyboard
Gyration wireless, Logitech wireless, Dell USB wired
Mouse
Gyration wireless, Logitech wireless, V7 USB wired
Internet Speed
Spectrum - 100Mbps D / 10Mbps U
Antivirus
Avast, MBAM3, EMET, WinPatrol
Browser
Pale Moon, Firefox, IE
Other Info
2 multi-boot PC's
Mainly HTPC/Office/Gen purpose (no gaming).
Trendnet USB KVM.
LG DVD burner/Blue Ray Player.
Tray system for removable SATA backup drives.

Not currently OCd, under-volted.
I use Hybrid sleep, rarely re-boot or shutdown.

Hauppauge HD-PVR, Avermedia PCIe TV Tuner, Hauppauge PCI TV Tuner.
Congrats, well done.
 

My Computer My Computer

At a glance

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64Intel Core i5-3570K 4.6GHz8GB (2X4GB) DDR3 1600 Corsair Vengeance CL8 1.5vSapphire HD 7770 Vapor-X OC 1GB DDR5
Computer type
PC/Desktop
Computer Manufacturer/Model Number
76~2.0
OS
Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
CPU
Intel Core i5-3570K 4.6GHz
Motherboard
Gigabyte GA-Z77X UD3H, f18
Memory
8GB (2X4GB) DDR3 1600 Corsair Vengeance CL8 1.5v
Graphics Card(s)
Sapphire HD 7770 Vapor-X OC 1GB DDR5
Sound Card
Onboard VIA VT2021
Monitor(s) Displays
22" LCD Dell
Screen Resolution
1680x1050
Hard Drives
Samsung 840Pro 128GB SSD,
Seagate Barracuda 500GB SATA2 7200rpm 32MB cache, Seagate Barracuda 1TB SATA2 7200rpm 32MB cache,
PSU
Corsair HX650W
Case
Cooler Master Storm Scout
Cooling
Corsair H80 2x12cm Noctua NF P12 , 2x14cm case fans
Keyboard
Logitech Wave
Mouse
CM Sentinel
Internet Speed
Dismal
Antivirus
Avast
Browser
Opera Next
Other Info
Haswell laptop: HP Envy 17t-j, i7-4700MQ, GeForce 740M 2GB DDR3, 17.3" Full HD 1920x1080, 16GB RAM, Samsung 840 Pro 128GB, 1TB Hitachi 7200 HDD,
Desktop: eSATA ports,
External eSATA Seagate 500GB SATA2 7200rpm,
External WD USB 500GB
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