Can not remove Nero 10 registry keys

artinusa said:

Help Please-

Below is a small sample of keys with access denied

HKEY_CLASSES_ROOT\.ape, , Nero.MediaHub.10.ape.1
HKEY_CLASSES_ROOT\.ape\Nero.MediaHub.10.ape.1
HKEY_CLASSES_ROOT\.bmp, , NeroPhotoSnap.Files9.bmp
HKEY_CLASSES_ROOT\.FLV\Nero.MediaHub.10.flv.1
HKEY_CLASSES_ROOT\.neroserial
HKEY_CLASSES_ROOT\.oga\Nero.MediaHub.10.oga.1
HKEY_CLASSES_ROOT\.ogv\Nero.MediaHub.10.ogv.1
HKEY_CLASSES_ROOT\AdvrCnt0.NeroApplication
HKEY_CLASSES_ROOT\AdvrCnt0.NeroApplication.2
HKEY_CLASSES_ROOT\Nero.BackItUp.10.nba.1
HKEY_CLASSES_ROOT\Nero.BackItUp.10.nbi.1
HKEY_CLASSES_ROOT\Nero.BackItUp.10.nc_.1


Anyone help me?

I don't know what advice the person on the other forum gave but if you take ownership of .bmp and grant Full Control to Users, it should delete.
Right click .bmp and select Permissions...



In that Dialog, selct Advanced button > Owner Tab and you'll get this



Left click your user name to highlight it and place a check in the checkbox, Replace owner on subcontainer and objects > OK


Now you should be back at the initial Permissions Dialog


In that Dialog, Click to highlight Users and place a check mark under Allow for Full Control > OK

Right click .bmp and select Delete

Thanks to you all for your inputs. In reply to reinstalling that was the original issue and my deduction that these keys were causing the problems. The Nero 10 program that I try to re-install gets to a certain stage where tthe program asks for a 'reboot pending' after rebooting to comply..at this point it gives several messages generic and often different in nature. Here I found that if I cancel and then search in the 'temps' file I can find the 'msi' installer. I can then run this to do an install.. however this install is not the full one I guess as I can not use the program..but I can uninstall it with revo which I have done several times..without any luck at removing the offending keys. I feel its my inability to understand the permission issue and its treatment not sure why I cant get my head around this..It looks simple.

Run autoruns as an administrator and see if you find anything there from Nero.

AutoRuns for Windows

artinusa said:

I feel its my inability to understand the permission issue and its treatment not sure why I cant get my head around this..It looks simple.

No doubt it's a permission issue. Even if you are an Admin user, alot of keys/values in the registry you will not be able to modify or delete until you do what I described earlier. You have to take ownership of it and give Full Control to the Users group and it will delete. That's why Revo Uninstaller and the likes can not remove a certain amount of registry left overs from an uninstall. The User or even Admin User does not have permissions by default to do that for certain areas of the Registry.

Thanks to all who advised and helped
I finally got rid of the keys and it was, as everyone suspected a permissions issue. When I finally got the hang of it I deleted the 90 keys by hand. My problem was I guess being a little apprehensive and lack of trust in some advice ...so I set about doing the job correctly making sure I added a different user/owner/permission with full control rights..it worked. I used the advanced button to find a user etc and picked the user group one..all was well...what a relief..now I am scared to try and reinstall...smile

artinusa said:

Thanks to all who advised and helped
I finally got rid of the keys and it was, as everyone suspected a permissions issue. When I finally got the hang of it I deleted the 90 keys by hand. My problem was I guess being a little apprehensive and lack of trust in some advice ...so I set about doing the job correctly making sure I added a different user/owner/permission with full control rights..it worked. I used the advanced button to find a user etc and picked the user group one..all was well...what a relief..now I am scared to try and reinstall...smile

Good for you, remember how you did it. It comes in handy for a manual search and destroy of left offers from uninstallations.

for cleaning registry found reginout quite reputable.... works well for most cases....