Strange looking Google Chrome logo appeared. Norton AV also turned off

moosh · 27 May 2015

Hello, I wonder if somebody could help me.

Yesterday my laptop sort of crashed as it does sometimes, I forced a reboot and when I got it back on noticed there was an odd looking Chrome logo in my icon tray. It may have been there before but this is when I noticed it. I also noticed my Norton was turned off, as I went to do a scan, and couldn't turn on Norton nor Windows Defender.

I decided to see if I could uninstall Chrome but it had disappeared from the control panel, I also noticed Norton had vanished too. I downloaded Avast to scan the laptop and no problems were found. This also downloaded Chrome apparently, which then appeared in the control panel. I uninstalled Avast and then the Chrome which had appeared. I went through my program files and users folder to delete what I could find of Google Chrome. I ran Norton Removal Tool and then reinstalled my AV along with reinstalling Chrome.

Prior to this, I had also noticed that the Chrome logo had been appearing next to something else in the icon tray, same with Skype. I searched for how to reset this? I think I found the solution to that on this forum somewhere in fact. Anyway, it fixed it then I did the whole reinstalling Norton and Chrome bit.

Well, I'm troubled by all this as well as the fact the weird Chrome logo is back. The one on my desktop and start menu looks like the real one, but not in the icon tray. I've also had a pop up that says 'catalyst control center has stopped working'. I believe that's linked to AMD? Anyway, before I go ahead and try to sort that, I wanted to ask opinions on what might be going on with my laptop. I've added a screenshot of the odd Chrome logo.

Thank you and apologies for the long post.

CrystalizedWF7 · 27 May 2015

Hello moosh, this is pretty normal since that icon is common, that kind of icon's presence on your taskbar signs to Notify you about change on Windows, It also happened to me before and when i clicked the icon Google Chrome shown up with a Notification about change/problem, it dissapears once Change/Update to another program downloaded from windows also dissapears, you might want to Re-Install Norton if it was uninstalled

Please Notify if Problems Occurred to find a quick solution.

NortonSupport · 28 May 2015

Sorry for the trouble, did you get any error message from Norton? is Norton showing green check now?

Praveen
Norton Support.

ThrashZone · 28 May 2015

Hi and welcome to SevenForums,
Any real reason you have Java from Oracle installed if you use Chrome mostly ?
It's built into Chrome already the other standalone version is just another security risk waiting to happen,

Review Jacee’s instructions to run Adwcleaner here post #7,
Ignore the title of the thread,
https://www.sevenforums.com/system-security/316404-instant-savings-app.html
On the BleepingComputer site use the button that looks like this,

You can use these free tools to see if they find anything,
Manually Update them before running full scans,
Try not to use your computer while the scans are running, (one at a time of course).
See this tutorial on how to download and run Malwarebytes,
https://www.sevenforums.com/tutorials/338716-malwarebytes-anti-malware-free.html
Also use the Custom scan option not the Threat scan,

Please Do Not clean/ Delete or Remove Any detections before posting the scan results first before review especially Malwarebytes,
http://www.malwarebytes.org/products/malwarebytes_free
SAS is safe to remove anything it finds

http://www.superantispyware.com/?tag=SUPERANTISPYWARE
This one is the longest up to 4 hours, the others are only about 45 minutes,
http://www.microsoft.com/security/scanner/en-us/default.aspx