Unable to install programs


  1. kimig1
    Posts : 22
    windows 7 ultimate
       New #1

    Unable to install programs


    I installed three "legacy" programs which will now neither run nor uninstall.

    One is Adobe Air, one is Astraslim (drivers for my elderly scanner) and one is DBXconv, which I hoped would capture all the old emails from my old XP machine.
    Seems almost as if they are "half" installed, and unable to complete?

    Tried everything I know to get these off - even the hitherto failsafe Revo, but I am still stuck with them.
    Anyone any ideas, please?
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  3. Joan Archer
    Posts : 7,538
    Windows 10 64bit/Windows 10 64bit/Windows 10 64bit
       New #2

    kimig1 said:
    I installed three "legacy" programs which will now neither run nor uninstall.

    One is Adobe Air, one is Astraslim (drivers for my elderly scanner) and one is DBXconv, which I hoped would capture all the old emails from my old XP machine.
    Seems almost as if they are "half" installed, and unable to complete?

    Tried everything I know to get these off - even the hitherto failsafe Revo, but I am still stuck with them.
    Anyone any ideas, please?
    Have you tried running a System Restore point to just before you installed the programs ?
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  4. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #3

    Joan Archer said:
    kimig1 said:
    I installed three "legacy" programs which will now neither run nor uninstall.

    One is Adobe Air, one is Astraslim (drivers for my elderly scanner) and one is DBXconv, which I hoped would capture all the old emails from my old XP machine.
    Seems almost as if they are "half" installed, and unable to complete?

    Tried everything I know to get these off - even the hitherto failsafe Revo, but I am still stuck with them.
    Anyone any ideas, please?
    Have you tried running a System Restore point to just before you installed the programs ?

    The advice Joan has given is the answer that I usually give, but cant this time, because Joan did (Happy New Year Joan). So, how about this one? There are a lot of free HD cleaners out there, cc cleaner is a good one.
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  6. richc46
    Posts : 17,796
    Windows 10, Home Clean Install
       New #4

    I left and now I am back here is the URL for cc cleaner



    CCleaner - Home
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  7. jfar
    Posts : 5,840
    Vista Ult64, Win7600
       New #5

    kimig1 said:
    I installed three "legacy" programs which will now neither run nor uninstall.

    One is Adobe Air, one is Astraslim (drivers for my elderly scanner) and one is DBXconv, which I hoped would capture all the old emails from my old XP machine.
    Seems almost as if they are "half" installed, and unable to complete?

    Tried everything I know to get these off - even the hitherto failsafe Revo, but I am still stuck with them.
    Anyone any ideas, please?

    Hi, install this and follow instructions and see if it will help.

    http://support.microsoft.com/kb/290301

    http://download.microsoft.com/downlo...bd/msicuu2.exe
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  8. kimig1
    Posts : 22
    windows 7 ultimate
    Thread Starter
       New #6

    This is what I get: snip for win Forum.JPG
    Getting seriously fed up with Win 7 - probably just me, but there are so many problems that I can't seem to solve! And I'm used to helping other people.....
    Attached Thumbnails Attached Thumbnails Unable to install programs-snip-win-forum.jpg  
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  10. abhall98
    Posts : 1
    XP
       New #7

    Can you post the text of the VB script?
    According to your post it should be in
    C:\Users\KIMADMIN\AppData\Local\Temp\IXP000.TMP\StartMsi.vbs
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  11. kimig1
    Posts : 22
    windows 7 ultimate
    Thread Starter
       New #8

    Regret to tell you that that particular file does not seem to be there anymore.
    Here is another error message:
    Tried to uninstall dbxconv, and it tells me that I can't run or close it, because another instance is still running. If I could find out exactly where it is, I MIGHT be able to stop it, and then uninstall?
    Attached Thumbnails Attached Thumbnails Unable to install programs-error-message.jpg  
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