Download Malwarebytes Anti-Malware Free (
click here to download, select the free version)
"Save as" the install package to your Desktop
Double click the mbam-setup file on your desktop to install and run Malwarebytes (Mbam)
Answer YES to all authorization prompts and then follow the Mbam setup prompts.
Do not make any changes to default settings.
When the install is finished, verify that only the following two options have checkmarks,
change to match if necessary.
[
a]
Update Malwarebytes’ Anti-Malware
[
a]
Launch Malwarebytes’ Anti-Malware
Make sure that there is NOT a checkmark next to:
[
..] Enable free trial of Malwarebytes Anti-Malware PRO
Then click the Finish button.
Allow Mbam to update, then
Select
Perform Quick Scan from the options on the Scanner tab, then
Click the
Scan button.
After the scan is complete
Click on
Show Results
A window displaying any detected malware is shown
Select all malware (make sure all objects are ticked [
a]), then
Click on
Remove Selected
The Mbam report file pops up in your text editor when Mbam has completed the removal process.
Select all of the text in the report (Ctrl+A) and paste the text in a new post on this thread.
Note
If MBAM encounters a file that is difficult to remove, you are asked to restart the computer.
The restart is REQUIRED to allow Mbam to complete the removal of the malware.
Failure to restart means that the malware is still present on your machine.
You want to restart in Normal mode, not in Safe mode.