Dell M5010, New Mobo and Possible Rootkit???

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  1. onlinealias
    Posts : 10
    Windows 7 Home Premium, 64 bit
    Thread Starter
       New #11

    Combo Fix log attached. System wouldn't allow me to cut and paste because its over 20K characters.
    Dell M5010, New Mobo and Possible Rootkit??? Attached Files
      My Computer
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  3. Jacee
    Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       New #12

    Please download http://go.microsoft.com/fwlink/?linkid=52012 MGADiag and save it to your desktop.

    Double click on MGADiag.exe to run it.
    Click Continue.
    The program will run. It takes a while to finish the diagnosis, please be patient.
    Once done, click on Copy.
    Open Notepad and paste the contents in the window.
    Save this file and copy/paste it in your next reply.
      My Computer
    Quote Quote

  4. Jacee
    Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       New #13

    I just want to make sure the new MBoard that was re-placed in your Dell computer, was acknowledged and your current OS was genuinely activatived by Microsoft.
      My Computer
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  6. onlinealias
    Posts : 10
    Windows 7 Home Premium, 64 bit
    Thread Starter
       New #14

    Who knows?! The tech was in & of my apartment in less that 20 minutes. He was very unprofessional & showed up without making an appointment. Plus, he did a very sloppy job of reassembly. My laptop rattles now, the bottom is uneven and I'm having sporadic problems with the CD drive. It's a mess! But I suppose that's what I get for being a photographer that uses a PC!

    I finally gave up getting rid of the rootkit. Every tool I ran screwed up my settings more & more so I just finished a clean install. What a fun way to spend Saturday night restoring my programs & files!

    Thanks for trying to help me! :)
      My Computer
    Quote Quote

  7. VistaKing
    Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       New #15

    I'd call Dell tech support and speak to the supervisor . Request a new tech to come out with a new set of screws for the laptop .
      My Computer
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  8. Jacee
    Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       New #16

    I'm not sure, but it looks like the "Geek Squad" from Best Buy might have done the 20 minute job.
      My Computer
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