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IE & Chrome: "__.exe contained a virus and was deleted." FALSE REPORT
Hi all.
I searched through the forum & didn't find any reports like this. A client's employee needed my help remotely via Teamviewer the last 24 hours. Old, old, old Pentium 4 PC running Win 7 32-bit; 512MB RAM (wth?)
The system is old, and was running even slower than it usually does (confirmed).
I cleaned out the PC:
- Malwarebytes found 20 infections -- clean it out.
- Used CCleaner even though hard drive space is not an issue.
- Ran AdwCleaner (will attach the logs when I regain access to the PC)
- Ran a full scan with Trend Micro Housecall -- no infections.
- Installed Windows Security Essentials - quick scan > no infections
The system is now running fast for a machine that old. Two persistent yet related problems, though ...
- When I try to download a safe file (CCleaner via filehippo, as a test), I get a false report that the file contains "a virus and was deleted."
- In Chrome, I cannot install any extensions (tried Adblock Plus) -- the download is blocked due to another false virus report.
If anyone has seen this before & can recommend a fix, I'd appreciate the input. It is unusual behavior -- don't know if it's an unreported virus or something else, though.
Thank you!