Malware infection; unable to download


  1. Natzjay
    Posts : 7
    Windows 7
       New #1

    Malware infection; unable to download


    Hi,

    Thanks in advance for your help. You are a blessing :)

    I was prompted with an Adobe update and after installing it I couldn't download or save anything from Google chrome. I was unable to access google services like gmail as it said something about insecure data.

    I didn't have a virus guard at that time (I deserve all the viruses in the world ) and I installed kaspersky and scanned the system and deleted/disinfected few items and then I was able to access google services. Assuming that it was something wrong with google I uninstalled chrome and also installed safari using IE. But the problem of not being able to download anything prevails and it has affected all other browsers as well.

    I scanned and disinfected system with malware bytes and spybot search and destroy but no joy still can't download anything.

    Your insight and help would be much appreciated.
      My Computer
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  3. Natzjay
    Posts : 7
    Windows 7
    Thread Starter
       New #2

    I came across several malware names like Trojan. Downloade. Win 32. Genome. Fbpf / getbooks. Exe and many win32 malwares and adwares
      My Computer
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  4. CBlunt
    Posts : 18
    Windows 8 64bit
       New #3

    Try a system restore back before you installed the Adobe Update.
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  6. Natzjay
    Posts : 7
    Windows 7
    Thread Starter
       New #4

    Thanks :). I'm kinda saving that as a last resort. Could you tell me the steps to do that?
      My Computer
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  7. Jacee
    Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       New #5

    Read the Tutorial System Restore
      My Computer
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  8. Natzjay
    Posts : 7
    Windows 7
    Thread Starter
       New #6

    I was able to solve the problem with the steps mentioned here.

    http://malwaretips.com/blogs/remove-zeroaccess-rootkit/

    Thanks :)
      My Computer
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