Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: MSE OOBE Event Error - Fixed

19 Mar 2010   #1
Phone Man

Windows 8.1 Pro w/Media Center 64bit, Windows 7 HP 64bit
MSE OOBE Event Error - Fixed- NOT

For those that have upgraded MSE and have seen the following error on bootup in Event Viewer.

Session "Microsoft Security Essentials OOBE" stopped due to following error; 0xC000000D

here is the fix.

OK we have a fix. After MS worked on my PC for 4 hrs they got it fixed. Go to C:\ProgramData\Microsoft\Microsoft Security Essentials\Support and delete MSSEOOBE.etl and reboot. After reboot this file should be recreated and the error should be gone. I have found that when you delete MSE this folder remains and the files get updated when you run MSE. It looks like the one file was not updating properly and causing the failure. After it was working I did another test. I deleted MSE and also all the files in the Support directory. I then reinstalled MSE and everything is still fine. If you look at the error under Detail it will point to this file.


My System SpecsSystem Spec
27 Mar 2010   #2
Phone Man

Windows 8.1 Pro w/Media Center 64bit, Windows 7 HP 64bit

Well the error has returned. It worked great for a week then came back. Same fix will clear it but after a few boots it comes back. I have now dumped MSE and will wait for MS to produce a new version.

My System SpecsSystem Spec
25 Oct 2014   #3

W7 Pro x64

There is a thread here that has a fix.

1. First of all someone suggested to either rename the file EppOobe.etl (in C > ProgramData > Microsoft > Microsoft Security Client > Support) as EppOobe.etl.old, or delete it, and reboot, however, this did not work for me.

2. Then someone (grogramon) suggested:

i had similar's the solution that worked for me.
boot into safe mode if your system freezes after logging in (like mine was).
open a command line (win+r)
run 'services.msc' and hit enter (don't type the quotes)
scroll down to find 'program compatibility assistant service' (PcaSvc)
right-click and open the 'properties'
change the 'startup type' from 'automatic' to 'disabled'
save and reboot

That worked for me.

Hope this helps.
My System SpecsSystem Spec


 MSE OOBE Event Error - Fixed

Thread Tools

Similar help and support threads
Thread Forum
Microsoft Security Client OOBE (Event ID: 3)
My system keeps shutting down at random times. Especially more often during the weekends. I have tried replacing the entire system twice already and reloading the OS multiple times with no success. I checked the Event Viewer and there is always Kernel-Power and Kernel-EventTracking Error with...
General Discussion
I am having problems after BS event was fixed.
After the help from someone on this site, I was able to clear up my BS issues by uninstalling my graphics card. However after using the AMD to reinstall it to allow my computer to game and watch videos I own, the BS came back. After uninstalling the graphics card again, I am back to being on my...
BSOD Help and Support
"Microsoft Security Client OOBE" stopped due to error: 0xC000000D
I just joined this forum today, I found it while searching for help to fix the following error as displayed in the Event Log: When I boot up I do get my desktop, but the mouse is frozen. I turn the power off, and back on and my system is functional. However, I get the following error...
General Discussion
"Microsoft Security Essentials OOBE" stopped (...) error 0xC000000D
Windows crashes on startup -- a freeze in the "Starting Windows" screen. The Event Viewer shows this recurring error: Administrative Event Viewer Error - Session "Microsoft Security Essentials OOBE" stopped due to the following error: 0xC000000D Searches give me this thread as the only one...
BSOD Help and Support
Event Viewer Error Message Event ID11 - How do I get rid of this to?
Every time I boot my laptop I get error message Event ID 11 in Event Viewer. The details are: Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications. This is listed...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 22:49.
Twitter Facebook Google+