After putting up with Norton's stupid technical support I trashed it and got Avira Premium Suite. Norton would not load correctly on my development machine and it would not uninstall either. lol The game me the usual run-a-around. I had to hunt and peck for files and then used Registry Crawler to get rid of there stuff. Aarrgg!
Hi McSeven
Sorry to hear of your recent frustration.
After doing some research I found that the two main reasons that could have caused you problems with the norton install are:
How did your development machine work before you installed norton, were you having any stability problems?
- Trying to install norton onto a system that has an RC version OS, and one instance of failure on an RTM version, but your specs. list shows a finished version of win7.
- The other, and more pressing reason is incompatible drivers.
One last thought...And a question that has to be asked, did you make sure you had the latest norton 2010, and it was the x64 version before you tried to install?
How is your Avira working? I found one instance of this:
Doing a google search found this:The application has failed to start because its side-by-side configuration is incorrect.”
The application has failed to start because its side-by-side configuration is incorrect. - Google Search
Without going into it further that may be another reason why norton gave you trouble, it's side by side config was incorrect.
My norton was already pre-installed bloatware, and I dreaded when the time came to uninstall it, but luckily for me it was pretty much frustration proof just took a little time is all.
Last edited by Anak; 04 Jun 2010 at 20:28. Reason: Pagination
I downloaded and used the removal tool and then searched the HD for anything left.
No problems at all.
I know Norton had a bad reputation as a resource hog and not very effective overall but the new Norton 360 is probably the best piece of anti virus anti malware out there now!
Don't let past prejudices lead your decisions this is a great software suite! The backup alone is worth it.
.
With the release of N360 v4 the product caught up with NIS 2010, but I'm wondering if NIS 2011 is going to pull ahead again? Seems to me the only significant feature N360 adds to the mix is the online backup, but there are a number of free 2 gig online backup solutions available. I also happen to prefer the NIS interface, but over all I agree that the Norton line has dramatically improved and is competing at the front of the line, alongside ESET, etc. I have installed and uninstalled NIS 2009 and 2010 quite a few times on a number of machines and haven't had problems. That doesn't negate that some people still do, but you have look at the big picture and remember that even with a very good piece of software there will be problems for a small percentage of users.
As far as phone support goes I suggest avoiding it whenever possible for all security software products. Online chat or message forums are more effective because they remove issues of bad call quality, difficulty understanding the accents of people in other countries, etc. Online chat is particularly effective because there is often an option to allow the technician to connect to your system and fix the problems directly.
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