20+ Start up of Dell Laptop and Poor Performance??

[jrjwdavis]

Hi,

I have had my Dell Studio 1555 with a reasonable spec since 2009 and have never had any real issues. The start up has always taken about 5 minutes, however now the start up from dell booting, to windows, to Microsoft etc. is literally taking 20+ minutes or struggling to load at all.

This is quite a sudden change from slow to extremely slow. I have removed unnecessary start-up programmes and attempted to run malwarebytes and Norton security scanning, however these crashed whilst running. Part of the norton scan is to defrag the hardrive and remove temporary files etc.

The actual functioning of windows and Microsoft once it has loaded isn't terrible but the initial booting is very suspicious almost virus like? The screen remains blank for a long period and will after a long time load into a functioning mode. It is also crashing more than usual when loaded.

Tonight I was going to run the malwarebytes and norton in safe mode to see if any viruses are picked up? Could it be malware, adware etc. or maybe a piece of hardware has just gone bad?

This is out of the ordinary and would appreciate any advice before I pay out for a new device or get fixed by a pro.


Thanks guys!

 

[maxie]

Hi Welcome to Seven Forums .. Yes boot into Safe Mode and see if you can run a scan with Malwarebytes ...

I would also run a System Scan to see if you have corrupt Files ...


http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html


Please Post back your Results ...

 

[jrjwdavis]

Startup Repair

I don't know if this has happened due to my fiddling with the startup applications, but my system went into a startup repair mode? Basically it said that startup repair cannot repair the computer automatically!

Root caused: Unspecified changes to system configuration might have caused this problem.
Repair Action: System files integrity check and repair.
Error code= 0x45d

I am not sure if this is related to the extremely slow issue I was having?

I am also running a Windows Memory diagnostics tool which popped up, not sure if this will say if anything is wrong?

thanks

 

[maxie]

When you get the chance see if you can still boot into Safe Mode .. Looks as if you have a bad Infection ..

 

[maxie]

If you find you can not boot into Safe Mode .. Read the Tutorial below ..


http://www.sevenforums.com/tutorials/219533-troubleshooting-windows-7-failure-boot.html

 

[jrjwdavis]

Hi,

I have it in safe mode currently it is scanning with malwarebytes and norton. I did just get an error message saying COM Surrogate not responding, not sure whether this has any relevance?

 

[maxie]

I am sure there will be more errors .. Do not worry about that for now .. Just report back with the Scan Results ..

 

[jrjwdavis]

Unfortunately my laptop crashed overnight whilst scans were running, I am currently attempting to run another but it takes about 4 hrs+.

I did see some of the results there were some malware found by malwarebytes but not norton.

Is there any other software I should be using to scan the system?

 

[maxie]

When Malwarebytes is finished run the System Scan from the Instructions Below ...


http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[jrjwdavis]

Once again I have tried to run the norton and malware bytes but the system has crashed after 3 hrs so the scans are not completed and I guess no malware removed?

 

[jrjwdavis]

Sadly I am not around when these crashes happen so I cannot say what is causing them

 

[maxie]

No you are still Infected .. You have two choices you could start a new Thread Under BSOD ...

http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html


Or you could do a Clean Install do you have the Product COA Key ? ...


A Repair Install is unlikely to help ....

 

[maxie]

You have tried several times to do a Scan with no success ..

I would try Step 3 from the Tutorial below ...


http://www.sevenforums.com/tutorials/219533-troubleshooting-windows-7-failure-boot.html

 

[jrjwdavis]

Malwarebytes scan run, various Malware stuff found. I have put the results as an attachment. I currently attempting to run a SFC/SCANNOW but to no avail. I am downloading the system update readiness tool then retrying the SFC/Scannow.

 

[maxie]

Can you Upload the Mbam Log Please ...

 

[jrjwdavis]

is this it?


2014/10/03 11:27:35 +0100
mbam-log-2014-10-03 (11-27-34).xml
yes


2.00.2.1012
v2014.10.01.10
v2014.09.19.01
free
disabled
disabled
disabled


Windows 7 Service Pack 1
x64
jrjwdavis
NTFS


threat
completed
369011
4783
0
0
7
0
0
0
1
0


enabled
enabled
enabled
enabled
disabled
disabled
enabled
warn
enabled



HKLM\SOFTWARE\CLASSES\SearchToolbarLib.CSearchToolbarImpl
PUP.Optional.SearchToolbar
success
7b13e82774082f07230ea725eb17d12f


HKLM\SOFTWARE\CLASSES\SearchToolbarLib.CSearchToolbarImpl.1
PUP.Optional.SearchToolbar
success
a2ec65aa9be1e74f1a17507c03ff9c64


HKLM\SOFTWARE\WOW6432NODE\CLASSES\SearchToolbarLib.CSearchToolbarImpl
PUP.Optional.SearchToolbar
success
a2ec65aa9be1e74f1a17507c03ff9c64


HKLM\SOFTWARE\WOW6432NODE\CLASSES\SearchToolbarLib.CSearchToolbarImpl.1
PUP.Optional.SearchToolbar
success
a2ec65aa9be1e74f1a17507c03ff9c64


HKLM\SOFTWARE\WOW6432NODE\Iminent
PUP.Optional.Iminent.A
success
a6e8fb141a62d165f891073a26ddaa56


HKU\S-1-5-21-916229497-3887201424-774435852-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\Iminent
PUP.Optional.Iminent.A
success
a9e520ef3448ac8a5e2c8db41be810f0


HKU\S-1-5-21-916229497-3887201424-774435852-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\SOFTONIC\Universal Downloader
PUP.Optional.Softonic.A
success
701e868949331026814f5fd0db28619f


C:\Windows\Installer\ce369c.msi
PUP.Optional.Spigot.A
success
e9a59e71f08c999df8a112aba9586c94

 

[maxie]

Nothing to serious there ... Can easy deal with those later ... Just wait till the System Scan is finished then Report back with the Results ....

 

[jrjwdavis]

Hi, Sadly the scan is not working stating that: Windows Resource Protection could not perform the requested operation.

It gets to 12% through and stops.

 

[maxie]

If you have a Windows Disc or a Recovery Disc ...

You could try a Startup Repair ... Or a Repair and Install ..


http://www.sevenforums.com/tutorials/3413-repair-install.html

 

[jrjwdavis]

Hey, the speed is basically back to its normal 5 minutes now which is good! I dont know if this will be permanent.

This happened by running malware bytes and quarantining them. Do I need to do anything else. will the system still be compromised ? thanks