6870 display driver has error every 3 mins

[ZeroCoolll]

Ok so i rma'ed my r6870 hawk and the new one they sent keeps giving me the (display driver stopped responding and has recovered) error every time a start a game and if i try browsing the web or anything on the desktop it give me the error every
2 to 5 mins my computer freezes then in 3 to 6 sec the screen blinks and the error comes up any ideas.

i have tried fresh install of windows 7
newest motherboard bios
older display drivers
reseating the card 3 or so times
graphics card bios update they where the newest available
installed the newest chipset drivers
and many other things i can't remember

i have no other computer to test with
but my other card worked for a while and played threw battlefield 3 single player 6 to 7 hours
and lots of internet browsing with out ever having the display driver error

system secs
gigabyte MA785GMT-UD2H
Athlon II X3 440
western digital black 500gb sata
G.SKILL 2GB 2 x 1GB DDR3 1600
corsair cx400
dvd cd burner combo ide
front case fan 80mm
rear case fan 120mm
random gateway case from really old computer.

 

[James7679]

Try this.

Troubleshoot monitor and video card problems

Also, http://support.microsoft.com/mats/video_freezes_or_crashes/

Let us know what it says.

 

[ZeroCoolll]

they both say we did not detect any problems and therefore no fixes were applied

 

[James7679]

Well, if I am not mistaken, your GPU requires PSU with at least 38 amps at the +12volt rail. Your PSU only has 30amps. Those cards use a lot of power and when doing graphically intense tasks, the 3d mode may be consuming more power than is available, causing a fault in the card where the card becomes unresponsive and therefor the driver crashes.

EDIT: For more information on this http://msdn.microsoft.com/en-us/windows/hardware/gg487368.aspx

 

[ZeroCoolll]

sound like it could be the case but why did my first one work and never have display driver errors

 

[ZeroCoolll]

and why dose browsing the internet make it crash but stressing the gpu to 100% in a game dosent.

 

[James7679]

Have you installed any codec packs?

 

[ZeroCoolll]

no just vlc player but i tryed the card before installing anything and it did the same thing its doing now.
where did you come up with a 6870 hawk needing 38amps

 

[mckillwashere]

Zero,
I had a very similar issue.
I found in the bios I had an EPU option.
I disabled that and it resolved the problem.

My reason for trying that was after some research I found that that can be cause by an under voltage to the graphics card through the pci-e slot.

If you try it let me know how it goes.

 

[ZeroCoolll]

there is no such option in my bios or i would try it

 

[James7679]

where did you come up with a 6870 hawk needing 38amps

Sorry, miscommunication. Recommended for total(average) system, 38amps(456 watt PSU).

 

[mckillwashere]

Humm are you over or under clocking? Do you have any kind of power management?


Okay never mind it is your psu. Your under powering your machine.

 

[BugMeister]

Hiya, ZeroCoolll..

FYI - this is your current PSU - the Corsair CX400:
Builder Series

 

[Solarstarshines]

There it is right there you need Atlest 500w to run just one

 

[ZeroCoolll]

bugmeister thanks for the helpful replay telling me a have a corsair cx 400 just like i already listed really helpful info.

i ordered a new power supply a few days ago a corsair 750w tx v2. My first card was running fine and my card will play games for hours on end but when browsing the web or anything desktop related it gives me the display error every 3 to 5 mins you would think if it was power supply related when stressing it in games would make it fail or give me the error not in power save mode on the desktop.

 

[BugMeister]

this is my current gfx driver:
AMD Catalyst 12.4 OpenCL 1.2 (8.960.0 March 15) AMD Official BETA - Guru3D.com Forums

my cards run like a dream..

good luck!

 

[ZeroCoolll]

bugmeister i see in your system specs you have a msi 6870 but is it the same one as me the msi r6870 twin frozr III because it seems like i am not the only one having problems with this model look at the newegg reviews Newegg.ca - MSI R6870 Hawk Radeon HD 6870 1GB 256-bit GDDR5 PCI Express 2.1 x16 HDCP Ready CrossFireX Support Video Card with Eyefinity

 

[BugMeister]

try the upgraded PSU - if the card is still nerfed - RMA it a second time..

 

[ZeroCoolll]

new psu in today installed it still dose not work giving me the display driver error every 3 to 5
min still every one was wrong about the psu.

 

[James7679]

ZeroCoolll, while your frustrations are certainly understandable, you have to understand that we are troubleshooting over the air.

Please provide us with your Event Viewer administrative logs by following these steps:


Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file here.

Thanks to zigzag for those steps