80070422 error

[Sojnekah]

Hello,

I have had this problem for a couple months now and have not been able to solve the issue despite many attempts. At one point i had even managed to contact the windows technical support staff. For any of you who have actually attempted finding that on the microsoft site, you know what a pain in the butt that can be to do. I spent a couple hours with them, and they too were unable to resolve the issue even with full access to my computer. The technician then recommended I buy the windows defender premium for 159/year... This is a 400 dollar laptop. I also asked if he knew it would fix my issue, he said it should. So for 159 a year on a 400 laptop I MIGHT be able to fix the problem. I said no. I bought malwarebytes premium edition and that seemed to remove the error (80070422) and let me check for windows updates again... A couple months later, the problem returned. I have not been able to fix it since, and my computer continues to get slower all the time. I read through the posts in this thread and have tried checking a couple things myself. I ran your suggested commands for cmd and only 1 code gave me an issue. When I ran CMD for SC QC SPPUINOTIFY, i got the response "System Error 5 has occurred." All else appeared normal. Any thoughts, suggestions, workarounds? What would you like me to do? Because at this point I am about to reinstall Windows >.< I have only had this laptop since about March 2013.

Thanks, Balto

 

[NoelDP]

Please post the same logs I requested earlier - I'm going to ask for this thread to be split out to create your own thread

 

[Sojnekah]

Farbar Service Scanner Version: 21-07-2014
Ran by John (ATTENTION: The logged in user is not administrator) on 07-10-2014 at 17:59:02
Running from "C:\Users\John\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****

 

[Sojnekah]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\John>net start sppsvc
The Software Protection service is starting.
The Software Protection service was started successfully.


C:\Users\John>sc qc sppsvc
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: sppsvc
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\sppsvc.exe
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Software Protection
DEPENDENCIES : RpcSs
SERVICE_START_NAME : NT AUTHORITY\NetworkService

C:\Users\John>sc queryex sppsvc

SERVICE_NAME: sppsvc
TYPE : 10 WIN32_OWN_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 11088
FLAGS :

C:\Users\John>net start sppuinotify
System error 5 has occurred.

Access is denied.


C:\Users\John>sc qc sppuinotify
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: sppuinotify
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k LocalService
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : SPP Notification Service
DEPENDENCIES : EventSystem
SERVICE_START_NAME : NT AUTHORITY\LocalService

C:\Users\John>sc queryex sppuinotify

SERVICE_NAME: sppuinotify
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1077 (0x435)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\Users\John>

 

[NoelDP]

You appear not to be in an Administrator Account - and did not apparently run the commands I posted in an Elevated Command Prompt. Without elevation, the sppuinotify service will always result in an error code 5.

The Startup on the sppsvc service is wrong. It should be set to Auto(Delayed start).


Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx