800B0100 Windows update error

P

PatriciaRose

New member
Local time
9:55 AM
Messages
8
Trying to fix my moms computer, gets stuck at one update..
error 800b0100

EDIT..it appears my log file didn't upload..I'm not sure..it says the zip is 75mb..
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Home 64
Antivirus
AVG Free
Browser
Chrome
75MB zipped??
if you zip the CBS.log file on its own, how big is that? - if less than 8MB, then attach that.
Also attach the CheckSUR.log file
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
You appear to have zipped a shortcut to the CheckSUR.log file, rather than the file itself - please try uploading the original file

The SFC scan appears to have found and fixed a number of problems, mostly to do with DISM, but also including a couple of system drivers.

I would suggest running another SFC /SCANNOW - with luck it will report 'no integrity violations', and you can try Windows Update again - do a new Scan for Updates, and then attempt to install ONLY the oldest update found. If it fails, post the C:\Windows\windowsupdate.log file
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
View attachment 342255
this?
I don't think she ever did updates, so now i'm doing a million.
I did the scannow again with no issues and then tried only the oldest update....microsoft .net framework 3.5.1 ...
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Home 64
Antivirus
AVG Free
Browser
Chrome
NoelDP said:
You appear to have zipped a shortcut to the CheckSUR.log file, rather than the file itself - please try uploading the original file

The SFC scan appears to have found and fixed a number of problems, mostly to do with DISM, but also including a couple of system drivers.

I would suggest running another SFC /SCANNOW - with luck it will report 'no integrity violations', and you can try Windows Update again - do a new Scan for Updates, and then attempt to install ONLY the oldest update found. If it fails, post the C:\Windows\windowsupdate.log file
Click to expand...

I've posted the new logs...still no luck..waiting for your reply...
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Home 64
Antivirus
AVG Free
Browser
Chrome
The CheckSUR log is still a shortcut, rather than the file itself - the windowsupdate.log file is OK.
(Sorry - it seems to have got lost in my backlog.... :()

The windowsupdate.log shows the following error...
Code: 
2014-12-05 11:27:56:948 1008 1124 Agent *************
2014-12-05 11:27:56:995 1008 c74 AU >>##  RESUMED  ## AU: Search for updates [CallId = {206DB2E3-377B-4F18-8FC6-FF468DD6925F}]
2014-12-05 11:27:56:995 1008 1124 Report REPORT EVENT: {1D2B8B68-3BA6-405E-A1E6-F16FBF45AFCB} 2014-12-05 11:26:31:313-0500 1 182 101 {A206D4C9-E0AC-4E6B-AFC3-5E92D8FD1E94} 202 800b0100 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x800b0100: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2937610).
2014-12-05 11:27:56:995 1008 c74 AU   # 2 updates detected
2014-12-05 11:27:56:995 1008 c74 AU #########
2014-12-05 11:27:56:995 1008 c74 AU ##  END  ##  AU: Search for updates [CallId = {206DB2E3-377B-4F18-8FC6-FF468DD6925F}]

I really do need the proper C:\Windows\Logs\CBS\Checksur.log file - otherwise I have no clue which of the 50+ possible errors could be involved, and will have to try and troubleshoot blind.

Please read the relevant parts of the
Windows Update Posting Instructions again, and see what you can do.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
I really do need the proper C:\Windows\Logs\CBS\Checksur.log file - otherwise I have no clue which of the 50+ possible errors could be involved, and will have to try and troubleshoot blind.

Please read the relevant parts of the
Windows Update Posting Instructions again, and see what you can do.
Click to expand...


how about now...
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Home 64
Antivirus
AVG Free
Browser
Chrome
also...another scannow was done with errors
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Home 64
Antivirus
AVG Free
Browser
Chrome
Great!
CheckSUR shows the following problems...
Code: 
Unavailable repair files:
 winsxs\manifests\msil_system.deployment.resources_b03f5f7f11d50a3a_6.1.7601.22794_en-us_ba28e63924b5c141.manifest
 winsxs\manifests\amd64_netfx-dfdll_dll_b03f5f7f11d50a3a_6.1.7601.22794_none_fe39bfb4165583e2.manifest
 winsxs\manifests\x86_netfx-dfdll_dll_b03f5f7f11d50a3a_6.1.7601.22794_none_45e6f68b2ad1ace8.manifest
 winsxs\manifests\amd64_netfx-system.deployment_b03f5f7f11d50a3a_6.1.7601.18586_none_771abc1253f3a275.manifest
 winsxs\manifests\msil_system.deployment_b03f5f7f11d50a3a_6.1.7601.22794_none_1d91c5f60734bace.manifest
 winsxs\manifests\msil_system.deployment_b03f5f7f11d50a3a_6.1.7601.18586_none_345e3effed8e7462.manifest
 winsxs\manifests\x86_netfx-dfdll_dll_b03f5f7f11d50a3a_6.1.7601.18586_none_5cb36f95112b667c.manifest
 winsxs\manifests\amd64_netfx-dfdll_dll_b03f5f7f11d50a3a_6.1.7601.18586_none_150638bdfcaf3d76.manifest
 winsxs\manifests\msil_system.deployment.resources_b03f5f7f11d50a3a_6.1.7601.18586_en-us_d0f55f430b0f7ad5.manifest
 winsxs\manifests\amd64_netfx-system.deployment_b03f5f7f11d50a3a_6.1.7601.22794_none_604e43086d99e8e1.manifest
 servicing\packages\Package_1_for_KB2979570~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_1_for_KB2979570~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_2_for_KB2979570~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_2_for_KB2979570~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_3_for_KB2979570~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_3_for_KB2979570~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_5_for_KB2979570~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_5_for_KB2979570~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2979570_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2979570_SP1~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2979570~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_for_KB2979570~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600.320.mum
 servicing\packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.320.mum
 servicing\packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.320.mum
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~en-US~7.6.7600.320.mum
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~en-US~7.6.7600.320.mum

I'll post a fix protocol for these later - and then we can work on any other problems.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
Great!

I'll post a fix protocol for these later - and then we can work on any other problems.
Click to expand...

Hi there, do we have a fix?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Home 64
Antivirus
AVG Free
Browser
Chrome
Sorry - I got swamped with crashing PC's and you fell off the shelf :(
I'll get to it later.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I've uploaded a file - ptraa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder ptraa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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