8024402C Windows Update error

S

sarahc1986

New member
Local time
10:24 PM
Messages
23
Location
UK
I've followed all of the online Microsoft recommendations and nothing seems to have fixed the issue - the hot fx tools seemed to fix something but once ran again they fixed something different? Been having the problems since getting the computer in October 2012. No issues with SURT installed normally so i'm at a loss. Any help would be appreciated.
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite Pro c850-16N
OS
Microsoft Windows 7 Home Premium x64 SP1
CPU
Processor Intel(R) Core(TM) i3-2328M CPU @ 2.20GHz, 2200 Mhz
Memory
465.76 GB (500,105,249,280 bytes)
Graphics Card(s)
Intel(R) HD Graphics 3000
Hard Drives
TOSHIBA MK5075GSX
Hello Sarah and welcome to the forums :party:

Your CheckSUR log is showing a few missing files from your computer, so lets fix those and see where it leaves us.

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the following file, packs.zip, and extract this to the root folder of your primary drive (usually C:\) so that the folders have the structure: C:\Packs\Windows... etc.

https://dl.dropbox.com/u/16537616/Packs.zip


  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    robocopy C:\Packs C:\ /E /IS
  4. Then re-run the SURT and post the CheckSUR.persist.log please:

    C:\Windows\Logs\CBS\CheckSUR.persist.log


Tom

Edit: I have asked a staff member to remove your .docx attachment as one of the screenshots has your gmail address in the tab name. If you hate spam as much as I do, it's best not to post it online!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Build #1
OS
Windows 8.1 Pro x64
CPU
Intel i7 3770K @4.5GHz
Motherboard
ASUS P8Z77-V PRO
Memory
Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
Graphics Card(s)
Gigabyte Radeon HD 7850 (2GB GDDR5)
Sound Card
Integrated on motherboard
Monitor(s) Displays
23" LG LCD/LED IPS
Screen Resolution
1920*1080
Hard Drives
Samsung EVO 128GB SSD
Seagate Barracuda 2GB 7200rpm
2x Seagate FreeAgent [500gb]
PSU
Corsair TX650W V2 (80+ Bronze)
Case
NZXT Phantom 410 White
Cooling
Corsair H100 Water Cooler
Keyboard
Microsoft Desktop 2000 Wireless Keyboard
Mouse
Microsoft Desktop 2000 Wireless Mouse
Internet Speed
95 Mb/s Download 70 Mb/s Upload
Antivirus
MSE + MBAM Pro
Browser
Firefox
I've become stuck on the command prompt part. It's continually saying access is denied on 1 file and retrying and won't proceed any further. I've attached a screen print of the error.
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite Pro c850-16N
OS
Microsoft Windows 7 Home Premium x64 SP1
CPU
Processor Intel(R) Core(TM) i3-2328M CPU @ 2.20GHz, 2200 Mhz
Memory
465.76 GB (500,105,249,280 bytes)
Graphics Card(s)
Intel(R) HD Graphics 3000
Hard Drives
TOSHIBA MK5075GSX
Hi Sarah,

No problem, I should have anticipated that. 0x5 is a permissions problem, so this will have to be done outside of Windows. Do you have a Windows 7 DVD? If not, I would like you to create a System Repair Disc:

System Repair Disc - Create

You will now need to boot into your disc. After selecting the language, click Repair Computer then click Command Prompt. In this Command Prompt window, type out the following command, double checking it for typos before pressing enter:

robocopy C:\Packs C:\ /E /IS

Then reboot your computer, run the SURT again please and upload the CheckSUR.persist.log :)

Tom
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Build #1
OS
Windows 8.1 Pro x64
CPU
Intel i7 3770K @4.5GHz
Motherboard
ASUS P8Z77-V PRO
Memory
Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
Graphics Card(s)
Gigabyte Radeon HD 7850 (2GB GDDR5)
Sound Card
Integrated on motherboard
Monitor(s) Displays
23" LG LCD/LED IPS
Screen Resolution
1920*1080
Hard Drives
Samsung EVO 128GB SSD
Seagate Barracuda 2GB 7200rpm
2x Seagate FreeAgent [500gb]
PSU
Corsair TX650W V2 (80+ Bronze)
Case
NZXT Phantom 410 White
Cooling
Corsair H100 Water Cooler
Keyboard
Microsoft Desktop 2000 Wireless Keyboard
Mouse
Microsoft Desktop 2000 Wireless Mouse
Internet Speed
95 Mb/s Download 70 Mb/s Upload
Antivirus
MSE + MBAM Pro
Browser
Firefox
Created the repair disk and ran command prompt through the repair and worked perfectly. Attached is the log
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite Pro c850-16N
OS
Microsoft Windows 7 Home Premium x64 SP1
CPU
Processor Intel(R) Core(TM) i3-2328M CPU @ 2.20GHz, 2200 Mhz
Memory
465.76 GB (500,105,249,280 bytes)
Graphics Card(s)
Intel(R) HD Graphics 3000
Hard Drives
TOSHIBA MK5075GSX
Interesting - I had an identical error set the other day.
I wonder if the problem arises from some kind of misguided cleanup tool used to free disk space?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
sarahc1986 said:
Created the repair disk and ran command prompt through the repair and worked perfectly. Attached is the log
Click to expand...

Strangely, that didn't replace any of the files. Could you try this instead please:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.

    https://dl.dropbox.com/u/16537616/SFCFix.zip
  3. Save any open documents and close all open windows
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, two files should be created on your Desktop: SFC.txt and Trace.txt.
  8. Copy (Ctrl + C) and Paste (Ctrl + V} the contents of these files into your next post for me to analyse please - put [CODE][/CODE] tags around each log to break up the text
.

NoelDP said:
Interesting - I had an identical error set the other day.
I wonder if the problem arises from some kind of misguided cleanup tool used to free disk space?
Click to expand...

Yeah I did wonder whether it was caused by some form of disk cleaning tool because it's removed just about every useless file from WinSxS. I'll keep an eye out for more and we might see a pattern emerging.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Build #1
OS
Windows 8.1 Pro x64
CPU
Intel i7 3770K @4.5GHz
Motherboard
ASUS P8Z77-V PRO
Memory
Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
Graphics Card(s)
Gigabyte Radeon HD 7850 (2GB GDDR5)
Sound Card
Integrated on motherboard
Monitor(s) Displays
23" LG LCD/LED IPS
Screen Resolution
1920*1080
Hard Drives
Samsung EVO 128GB SSD
Seagate Barracuda 2GB 7200rpm
2x Seagate FreeAgent [500gb]
PSU
Corsair TX650W V2 (80+ Bronze)
Case
NZXT Phantom 410 White
Cooling
Corsair H100 Water Cooler
Keyboard
Microsoft Desktop 2000 Wireless Keyboard
Mouse
Microsoft Desktop 2000 Wireless Mouse
Internet Speed
95 Mb/s Download 70 Mb/s Upload
Antivirus
MSE + MBAM Pro
Browser
Firefox
Ran as directed however no file called Trace.txt was created? Below is the SFC.txt results

SFCFix version 1.3.0.0 by niemiro.
Start time: 2013-02-18 18:30:33.415
Using .zip script file at C:\Users\Sarah\Desktop\SFCFix.zip




TakePermissions::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802\desktop.ini
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802\win7_scenic-demoshort_raw.wtv
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Koala.jpg
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Jellyfish.jpg
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\SampleRes.dll
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\desktop.ini
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Desert.jpg
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Lighthouse.jpg
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Tulips.jpg
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Chrysanthemum.jpg
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Hydrangeas.jpg
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Penguins.jpg
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_1080_5sec_VC1_15mbps.wmv
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_480_5sec_6mbps_h264.mp4
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\winsat.wmv
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_1080_5sec_MPEG2_HD_15mbps.mpg
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_1080_5sec_10mbps_h264.mp4
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\winsatencode.wmv
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_480i_5sec_6mbps_new.mpg
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_480p_5sec_6mbps_new.mpg
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd\desktop.ini
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd\Wildlife.wmv
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Kalimba.mp3
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\desktop.ini
Failed to create new datablock for file or folder C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Maid with the Flaxen Hair.mp3
Failed to create new datablock for file or folder C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Sleep Away.mp3
TakePermissions:: directive failed to complete successfully.




CopyFiles::
Failed to copy file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\desktop.ini to \\?\C:\Windows\winsxs\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802\desktop.ini with error code 0x2.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\win7_scenic-demoshort_raw.wtv to \\?\C:\Windows\winsxs\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802\win7_scenic-demoshort_raw.wtv.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Koala.jpg to \\?\C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Koala.jpg.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Jellyfish.jpg to \\?\C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Jellyfish.jpg.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\SampleRes.dll to \\?\C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\SampleRes.dll.
Failed to copy file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\desktop.ini to \\?\C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\desktop.ini with error code 0x2.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Desert.jpg to \\?\C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Desert.jpg.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Lighthouse.jpg to \\?\C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Lighthouse.jpg.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Tulips.jpg to \\?\C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Tulips.jpg.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Chrysanthemum.jpg to \\?\C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Chrysanthemum.jpg.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Hydrangeas.jpg to \\?\C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Hydrangeas.jpg.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Penguins.jpg to \\?\C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Penguins.jpg.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Clip_1080_5sec_VC1_15mbps.wmv to \\?\C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_1080_5sec_VC1_15mbps.wmv.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Clip_480_5sec_6mbps_h264.mp4 to \\?\C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_480_5sec_6mbps_h264.mp4.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\winsat.wmv to \\?\C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\winsat.wmv.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Clip_1080_5sec_MPEG2_HD_15mbps.mpg to \\?\C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_1080_5sec_MPEG2_HD_15mbps.mpg.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Clip_1080_5sec_10mbps_h264.mp4 to \\?\C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_1080_5sec_10mbps_h264.mp4.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\winsatencode.wmv to \\?\C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\winsatencode.wmv.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Clip_480i_5sec_6mbps_new.mpg to \\?\C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_480i_5sec_6mbps_new.mpg.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Clip_480p_5sec_6mbps_new.mpg to \\?\C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_480p_5sec_6mbps_new.mpg.
Failed to copy file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\desktop.ini to \\?\C:\Windows\winsxs\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd\desktop.ini with error code 0x2.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Wildlife.wmv to \\?\C:\Windows\winsxs\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd\Wildlife.wmv.
Successfully copied file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Kalimba.mp3 to \\?\C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Kalimba.mp3.
Failed to copy file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\desktop.ini to \\?\C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\desktop.ini with error code 0x2.
Failed to copy file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Maid to \\?\with the Flaxen Hair.mp3 C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Maid with the Flaxen Hair.mp3 with error code 0x2.
Failed to copy file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\Sleep to \\?\Away.mp3 C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Sleep Away.mp3 with error code 0x2.
CopyFiles:: directive failed to complete successfully.




RestorePermissions::
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802\desktop.ini
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802\desktop.ini
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802\win7_scenic-demoshort_raw.wtv
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ehome-samplemedia_31bf3856ad364e35_6.1.7600.16385_none_b6b9b223710b3802\win7_scenic-demoshort_raw.wtv
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Koala.jpg
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Koala.jpg
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Jellyfish.jpg
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Jellyfish.jpg
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\SampleRes.dll
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\SampleRes.dll
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\desktop.ini
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\desktop.ini
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Desert.jpg
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Desert.jpg
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Lighthouse.jpg
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Lighthouse.jpg
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Tulips.jpg
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Tulips.jpg
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Chrysanthemum.jpg
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Chrysanthemum.jpg
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Hydrangeas.jpg
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Hydrangeas.jpg
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Penguins.jpg
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-photosamples_31bf3856ad364e35_6.1.7600.16385_none_f36e0e659b8042be\Penguins.jpg
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_1080_5sec_VC1_15mbps.wmv
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_1080_5sec_VC1_15mbps.wmv
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_480_5sec_6mbps_h264.mp4
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_480_5sec_6mbps_h264.mp4
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\winsat.wmv
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\winsat.wmv
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_1080_5sec_MPEG2_HD_15mbps.mpg
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_1080_5sec_MPEG2_HD_15mbps.mpg
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_1080_5sec_10mbps_h264.mp4
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_1080_5sec_10mbps_h264.mp4
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\winsatencode.wmv
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\winsatencode.wmv
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_480i_5sec_6mbps_new.mpg
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_480i_5sec_6mbps_new.mpg
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_480p_5sec_6mbps_new.mpg
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-winsatmediasamples_31bf3856ad364e35_6.1.7600.16385_none_0b34d0642122c1c4\Clip_480p_5sec_6mbps_new.mpg
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd\desktop.ini
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd\desktop.ini
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd\Wildlife.wmv
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-videosamples_31bf3856ad364e35_6.1.7600.16385_none_51a21f033003affd\Wildlife.wmv
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Kalimba.mp3
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Kalimba.mp3
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\desktop.ini
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\desktop.ini
Failed to find stored datablock for file C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Maid with the Flaxen Hair.mp3 in RestoreFromDataBlock.
Failed to find stored datablock for file C:\Windows\winsxs\amd64_microsoft-windows-musicsamples_31bf3856ad364e35_6.1.7600.16385_none_06495209cbd8e93b\Sleep Away.mp3 in RestoreFromDataBlock.
RestorePermissions:: directive failed to complete successfully.




Failed to process all directives successfully.
SFCFix version 1.3.0.0 by niemiro has completed.
Currently storing 24 datablocks.
Finish time: 2013-02-18 18:30:54.035
----------------------EOF-----------------------
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite Pro c850-16N
OS
Microsoft Windows 7 Home Premium x64 SP1
CPU
Processor Intel(R) Core(TM) i3-2328M CPU @ 2.20GHz, 2200 Mhz
Memory
465.76 GB (500,105,249,280 bytes)
Graphics Card(s)
Intel(R) HD Graphics 3000
Hard Drives
TOSHIBA MK5075GSX
Hi Sarah,

Ran as directed however no file called Trace.txt was created? Below is the SFC.txt results
Click to expand...

My apologies for the confusion. I had forgotten to edit my post template to remove that as it isn't relevant here.

SFCFix has done quite a lot of work which is great but it did fail to copy a few of the files so I would like you to run another sfc /scannow command and upload your CBS log please:

C:\Windows\Logs\CBS

This should give us an idea of where we currently stand. I think I know what caused SFCFix to return an 0x2 error and it's nothing of concern, we will come to that in a bit though.

Tom
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Build #1
OS
Windows 8.1 Pro x64
CPU
Intel i7 3770K @4.5GHz
Motherboard
ASUS P8Z77-V PRO
Memory
Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
Graphics Card(s)
Gigabyte Radeon HD 7850 (2GB GDDR5)
Sound Card
Integrated on motherboard
Monitor(s) Displays
23" LG LCD/LED IPS
Screen Resolution
1920*1080
Hard Drives
Samsung EVO 128GB SSD
Seagate Barracuda 2GB 7200rpm
2x Seagate FreeAgent [500gb]
PSU
Corsair TX650W V2 (80+ Bronze)
Case
NZXT Phantom 410 White
Cooling
Corsair H100 Water Cooler
Keyboard
Microsoft Desktop 2000 Wireless Keyboard
Mouse
Microsoft Desktop 2000 Wireless Mouse
Internet Speed
95 Mb/s Download 70 Mb/s Upload
Antivirus
MSE + MBAM Pro
Browser
Firefox
Attached most updated CBS log as requested
 
Last edited:

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite Pro c850-16N
OS
Microsoft Windows 7 Home Premium x64 SP1
CPU
Processor Intel(R) Core(TM) i3-2328M CPU @ 2.20GHz, 2200 Mhz
Memory
465.76 GB (500,105,249,280 bytes)
Graphics Card(s)
Intel(R) HD Graphics 3000
Hard Drives
TOSHIBA MK5075GSX
Hello Sarah,

Thanks for the CBS log, there's definitely some improvement there. Can you run the System Update Readiness Tool again please, then upload the log as before:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Build #1
OS
Windows 8.1 Pro x64
CPU
Intel i7 3770K @4.5GHz
Motherboard
ASUS P8Z77-V PRO
Memory
Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
Graphics Card(s)
Gigabyte Radeon HD 7850 (2GB GDDR5)
Sound Card
Integrated on motherboard
Monitor(s) Displays
23" LG LCD/LED IPS
Screen Resolution
1920*1080
Hard Drives
Samsung EVO 128GB SSD
Seagate Barracuda 2GB 7200rpm
2x Seagate FreeAgent [500gb]
PSU
Corsair TX650W V2 (80+ Bronze)
Case
NZXT Phantom 410 White
Cooling
Corsair H100 Water Cooler
Keyboard
Microsoft Desktop 2000 Wireless Keyboard
Mouse
Microsoft Desktop 2000 Wireless Mouse
Internet Speed
95 Mb/s Download 70 Mb/s Upload
Antivirus
MSE + MBAM Pro
Browser
Firefox
Hi Tom thanks for the reply. I've re-ran the surt
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite Pro c850-16N
OS
Microsoft Windows 7 Home Premium x64 SP1
CPU
Processor Intel(R) Core(TM) i3-2328M CPU @ 2.20GHz, 2200 Mhz
Memory
465.76 GB (500,105,249,280 bytes)
Graphics Card(s)
Intel(R) HD Graphics 3000
Hard Drives
TOSHIBA MK5075GSX
Hi Sarah,

Great, we've cleared out all of the issues in the CheckSUR log, now to finish off with the CBS log.

SFC Scan


  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.



Tom
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Build #1
OS
Windows 8.1 Pro x64
CPU
Intel i7 3770K @4.5GHz
Motherboard
ASUS P8Z77-V PRO
Memory
Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
Graphics Card(s)
Gigabyte Radeon HD 7850 (2GB GDDR5)
Sound Card
Integrated on motherboard
Monitor(s) Displays
23" LG LCD/LED IPS
Screen Resolution
1920*1080
Hard Drives
Samsung EVO 128GB SSD
Seagate Barracuda 2GB 7200rpm
2x Seagate FreeAgent [500gb]
PSU
Corsair TX650W V2 (80+ Bronze)
Case
NZXT Phantom 410 White
Cooling
Corsair H100 Water Cooler
Keyboard
Microsoft Desktop 2000 Wireless Keyboard
Mouse
Microsoft Desktop 2000 Wireless Mouse
Internet Speed
95 Mb/s Download 70 Mb/s Upload
Antivirus
MSE + MBAM Pro
Browser
Firefox
cbs file attached
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite Pro c850-16N
OS
Microsoft Windows 7 Home Premium x64 SP1
CPU
Processor Intel(R) Core(TM) i3-2328M CPU @ 2.20GHz, 2200 Mhz
Memory
465.76 GB (500,105,249,280 bytes)
Graphics Card(s)
Intel(R) HD Graphics 3000
Hard Drives
TOSHIBA MK5075GSX
Hi Sarah,

Once again, sorry for the delay. Life is, vaguely, back on track now :)

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it

    https://dl.dropbox.com/u/16537616/SFCFix.zip

  3. Save any open documents and close all open windows
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it
  6. SFCFix will now process the script
  7. Upon completion, a file should be created on your Desktop: SFC.txt
  8. Copy (Ctrl + C) and Paste (Ctrl + V} the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text



SFC Scan


  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.



Tom
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Build #1
OS
Windows 8.1 Pro x64
CPU
Intel i7 3770K @4.5GHz
Motherboard
ASUS P8Z77-V PRO
Memory
Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
Graphics Card(s)
Gigabyte Radeon HD 7850 (2GB GDDR5)
Sound Card
Integrated on motherboard
Monitor(s) Displays
23" LG LCD/LED IPS
Screen Resolution
1920*1080
Hard Drives
Samsung EVO 128GB SSD
Seagate Barracuda 2GB 7200rpm
2x Seagate FreeAgent [500gb]
PSU
Corsair TX650W V2 (80+ Bronze)
Case
NZXT Phantom 410 White
Cooling
Corsair H100 Water Cooler
Keyboard
Microsoft Desktop 2000 Wireless Keyboard
Mouse
Microsoft Desktop 2000 Wireless Mouse
Internet Speed
95 Mb/s Download 70 Mb/s Upload
Antivirus
MSE + MBAM Pro
Browser
Firefox
Hi Tom no worries about the delay

Code:
SFCFix version 1.3.0.0 by niemiro.
Start time: 2013-02-24 11:19:01.418
Using .zip script file at C:\Users\Sarah\Desktop\SFCFix.zip




TakePermissions::
Successfully took permissions for file or folder C:\windows\Web\Wallpaper\Windows\img0.jpg
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-s..l-wallpaper-windows_31bf3856ad364e35_6.1.7600.16385_none_370717dbca22c586\img0.jpg
Successfully took permissions for file or folder C:\windows\Sysnative\oobe\background.bmp
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_setup-uxwizard-clientimages_31bf3856ad364e35_6.1.7600.16385_none_a4cc3ba14850df9e\background.bmp
TakePermissions:: directive completed successfully.




CopyFiles::
Failed to copy file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\img0.jpg to \\?\C:\windows\Web\Wallpaper\Windows\img0.jpg with error code 0x5.
Failed to copy file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\img0.jpg to \\?\C:\Windows\WinSxS\amd64_microsoft-windows-s..l-wallpaper-windows_31bf3856ad364e35_6.1.7600.16385_none_370717dbca22c586\img0.jpg with error code 0x5.
Failed to copy file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\background.bmp to \\?\C:\windows\Sysnative\oobe\background.bmp with error code 0x5.
Failed to copy file \\?\C:\Users\Sarah\AppData\Local\niemiro\Archive\background.bmp to \\?\C:\Windows\WinSxS\amd64_setup-uxwizard-clientimages_31bf3856ad364e35_6.1.7600.16385_none_a4cc3ba14850df9e\background.bmp with error code 0x5.
CopyFiles:: directive failed to complete successfully.




RestorePermissions::
Successfully restored ownership for C:\windows\Web\Wallpaper\Windows\img0.jpg
Successfully restored permissions on C:\windows\Web\Wallpaper\Windows\img0.jpg
Failure code returned from icacls process in RestoreFromDataBlock function for file C:\Windows\WinSxS\amd64_microsoft-windows-s..l-wallpaper-windows_31bf3856ad364e35_6.1.7600.16385_none_370717dbca22c586\img0.jpg. Error code 0x5.
Successfully restored ownership for C:\windows\Sysnative\oobe\background.bmp
Successfully restored permissions on C:\windows\Sysnative\oobe\background.bmp
Failure code returned from icacls process in RestoreFromDataBlock function for file C:\Windows\WinSxS\amd64_setup-uxwizard-clientimages_31bf3856ad364e35_6.1.7600.16385_none_a4cc3ba14850df9e\background.bmp. Error code 0x5.
RestorePermissions:: directive failed to complete successfully.




Failed to process all directives successfully.
SFCFix version 1.3.0.0 by niemiro has completed.
Currently storing 28 datablocks.
Finish time: 2013-02-24 11:19:02.432
----------------------EOF-----------------------
Code:
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite Pro c850-16N
OS
Microsoft Windows 7 Home Premium x64 SP1
CPU
Processor Intel(R) Core(TM) i3-2328M CPU @ 2.20GHz, 2200 Mhz
Memory
465.76 GB (500,105,249,280 bytes)
Graphics Card(s)
Intel(R) HD Graphics 3000
Hard Drives
TOSHIBA MK5075GSX
You seem to be getting Access Denied errors on those two files still.
Please run the following commands, and post the results.

DIR C:\Windows\background.bmp /AR /S
DIR C:\Window\img0.jpg /AR /S
DIR C:\Windows\background.bmp /S
DIR C:\Window\img0.jpg /S
DIR C:\Windows\background.bmp /S
DIR C:\Window\img0.jpg /S
ICACLS C:\Windows\background.bmp /T
ICACLS C:\Window\img0.jpg /T


Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thanks Noel!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Build #1
OS
Windows 8.1 Pro x64
CPU
Intel i7 3770K @4.5GHz
Motherboard
ASUS P8Z77-V PRO
Memory
Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
Graphics Card(s)
Gigabyte Radeon HD 7850 (2GB GDDR5)
Sound Card
Integrated on motherboard
Monitor(s) Displays
23" LG LCD/LED IPS
Screen Resolution
1920*1080
Hard Drives
Samsung EVO 128GB SSD
Seagate Barracuda 2GB 7200rpm
2x Seagate FreeAgent [500gb]
PSU
Corsair TX650W V2 (80+ Bronze)
Case
NZXT Phantom 410 White
Cooling
Corsair H100 Water Cooler
Keyboard
Microsoft Desktop 2000 Wireless Keyboard
Mouse
Microsoft Desktop 2000 Wireless Mouse
Internet Speed
95 Mb/s Download 70 Mb/s Upload
Antivirus
MSE + MBAM Pro
Browser
Firefox
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\windows\system32>DIR C:\Windows\background.bmp /AR /S
Volume in drive C is TI30875400C
Volume Serial Number is D06C-3EB9

Directory of C:\Windows\System32\oobe

29/07/2011 14:07 7,680,056 background.bmp
1 File(s) 7,680,056 bytes

Directory of C:\Windows\winsxs\amd64_setup-uxwizard-clientimages_31bf3856ad364e
35_6.1.7600.16385_none_a4cc3ba14850df9e

29/07/2011 14:07 7,680,056 background.bmp
1 File(s) 7,680,056 bytes

Total Files Listed:
2 File(s) 15,360,112 bytes
0 Dir(s) 384,030,232,576 bytes free

C:\windows\system32>DIR C:\Window\img0.jpg /AR /S
The system cannot find the file specified.

C:\windows\system32>DIR C:\Windows\background.bmp /S
Volume in drive C is TI30875400C
Volume Serial Number is D06C-3EB9

Directory of C:\Windows\System32\oobe

29/07/2011 14:07 7,680,056 background.bmp
1 File(s) 7,680,056 bytes

Directory of C:\Windows\SysWOW64\oobe

10/06/2009 21:45 2,359,352 background.bmp
1 File(s) 2,359,352 bytes

Directory of C:\Windows\winsxs\amd64_setup-uxwizard-clientimages_31bf3856ad364e
35_6.1.7600.16385_none_a4cc3ba14850df9e

29/07/2011 14:07 7,680,056 background.bmp
1 File(s) 7,680,056 bytes

Directory of C:\Windows\winsxs\x86_setup-uxwizard-clientimages_31bf3856ad364e35
_6.1.7600.16385_none_48ada01d8ff36e68

10/06/2009 21:45 2,359,352 background.bmp
1 File(s) 2,359,352 bytes

Total Files Listed:
4 File(s) 20,078,816 bytes
0 Dir(s) 384,030,146,560 bytes free

C:\windows\system32>DIR C:\Window\img0.jpg /S
The system cannot find the file specified.

C:\windows\system32>DIR C:\Windows\background.bmp /S
Volume in drive C is TI30875400C
Volume Serial Number is D06C-3EB9

Directory of C:\Windows\System32\oobe

29/07/2011 14:07 7,680,056 background.bmp
1 File(s) 7,680,056 bytes

Directory of C:\Windows\SysWOW64\oobe

10/06/2009 21:45 2,359,352 background.bmp
1 File(s) 2,359,352 bytes

Directory of C:\Windows\winsxs\amd64_setup-uxwizard-clientimages_31bf3856ad364e
35_6.1.7600.16385_none_a4cc3ba14850df9e

29/07/2011 14:07 7,680,056 background.bmp
1 File(s) 7,680,056 bytes

Directory of C:\Windows\winsxs\x86_setup-uxwizard-clientimages_31bf3856ad364e35
_6.1.7600.16385_none_48ada01d8ff36e68

10/06/2009 21:45 2,359,352 background.bmp
1 File(s) 2,359,352 bytes

Total Files Listed:
4 File(s) 20,078,816 bytes
0 Dir(s) 384,029,421,568 bytes free

C:\windows\system32>DIR C:\Window\img0.jpg /S
The system cannot find the file specified.

C:\windows\system32>ICACLS C:\Windows\background.bmp /T
C:\Windows\System32\LogFiles\WMI\RtBackup\*: Access is denied.
Successfully processed 0 files; Failed processing 1 files

C:\windows\system32>ICACLS C:\Window\img0.jpg /T
C:\Window\*: The system cannot find the path specified.
Successfully processed 0 files; Failed processing 1 files
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite Pro c850-16N
OS
Microsoft Windows 7 Home Premium x64 SP1
CPU
Processor Intel(R) Core(TM) i3-2328M CPU @ 2.20GHz, 2200 Mhz
Memory
465.76 GB (500,105,249,280 bytes)
Graphics Card(s)
Intel(R) HD Graphics 3000
Hard Drives
TOSHIBA MK5075GSX
Arrgghh - typos again! (mea culpa!) - at least they are in areas that failed for different reasons as well.:)

Please run the following commands in an Elevated Command Prompt, and post the results


Please run these commands and post the results...

DIR C:\Windows\img0.jpg /AR /S
ATTRIB C:\Windows\img0.jpg /S
ICACLS C:\Windows\Web\Wallpaper\Windows\img0.jpg
ICACLS C:\Windows\winsxs\img0.jpg /T
ATTRIB C:\Windows\background.bmp /S
ICACLS C:\Windows\System32\oobe\background.bmp
ICACLS C:\Windows\winsxs\bacground.bmp /T
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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