9C59 When Installing IE 11

[zhazell]

Hello,

Been trying to install IE 11 on a server 2008 r2 box for several months now and it keeps failing with error code 9C59. I've also tried to uninstall IE9 but fails immediately with "An error has occurred. Not all the updates where successfully uninstalled."

I can install all the new Comunitalive Security Updates for IE 9 perfectly fine, but cannot install IE 10 or IE 11 from Windows Updates or by manual download.

Could not upload the .zip log files as they where too big to upload to this site. You can download them here.

 

[NoelDP]

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

 

[zhazell]

OK, sorry about that. It was still to big, so I had to break up each file into it's own zip. The CBS.log file was still to big by itself so I had to break that one up in 2 parts to get under the 8MB limit as well as the last .cab file. See attached.

 

[NoelDP]

My fault - I missed the link in your earlier post.

What's with the MAC_OSX folders in all the archives?

There's no errors in either the SFC log or the CheckSUR log.

There are errors relating to the failed installs in the background of the CBS.log file -

2014-07-12 19:08:21, Info                  CBS    Exec: Staging Package: Package_3_for_KB2598845~31bf3856ad364e35~amd64~~6.1.1.0, Update: 2598845-6_neutral_GDR, PinDeployment: amd64_6045e6b1cb3c88f39e573ffbdc4ee2e4_31bf3856ad364e35_8.0.7600.16865_none_549442652ad10a70
2014-07-12 19:08:21, Info                  CBS    Calling client to resolve source, cannot find file 'jscript.dll' at path: [URL="file://\\?\C:\Windows\Servicing\Packages\amd64_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7600.21069_none_fa3240e0a0e1487a\jscript.dll"]\\?\C:\Windows\Servicing\Packages\amd64_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7600.21069_none_fa3240e0a0e1487a\jscript.dll[/URL]
2014-07-12 19:08:21, Info                  CBS    Client aborted the install. [HRESULT = 0x800f0821 - CBS_E_ABORT]
2014-07-12 19:08:21, Error                 CBS    Exec: Failed to pre-stage package: Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~amd64~en-US~8.0.7600.16385, file: jscript.dll, source: [URL="file://\\?\C:\Windows\Servicing\Packages\amd64_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7600.21069_none_fa3240e0a0e1487a\jscript.dll"]\\?\C:\Windows\Servicing\Packages\amd64_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7600.21069_none_fa3240e0a0e1487a\jscript.dll[/URL], sandbox: (null) [HRESULT = 0x800f0821 - CBS_E_ABORT]
2014-07-12 19:08:21, Info                  CBS    Failed to gather all required files. [HRESULT = 0x800f0821 - CBS_E_ABORT]
2014-07-12 19:08:21, Info                  CBS    Failed to gather all missing files for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421 [HRESULT = 0x800f0821 - CBS_E_ABORT]

let's see what this does...

Open an Elevated Command Prompt, and run the following commands..

[COLOR=black][FONT="Arial"]dism /online /remove-package /packagename:Package_3_for_KB2598845~31bf3856ad364e35~amd64~~6.1.1.0[/FONT][/COLOR]

Once complete, reboot, and then do a Check for Updates, and attempt to install IE9 again (we may have to also remove the other relevant packages before it works)
Post the new CBS.log after the attempted install, and we'll see what we get.

 

[zhazell]

Sorry about the MAC_OSX folders in the zips. I'm using my Mac to remote into the server.

I ran the script in an elevated CMD and I get the following error:

C:\Users\administrator.POWERSCO>dism /online /remove-package /packagename:Packag
e_3_for_KB2598845~31bf3856ad364e35~amd64~~6.1.1.0

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7601.18489

Processing 1 of 1 - An error occurred - Package_3_for_KB2598845 Error: 0x8007000
5

Error: 5

Access is denied.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\Users\administrator.POWERSCO>

I've also attached the DISM log file.

 

[zhazell]

Do you see anything? Or have me try something else?

 

[NoelDP]

Sorry - the usual Sunday evening rush got in the way

Try this...

Open an Elevated Command Prompt, and run the following commands...

DEL C:\Windows\System32\config\TxR\*.*
fsutil resource setautoreset true C:\

wait until the prompt returns and/or you get a success message, then reboot, wait 10 minutes, then reboot again and try installing again.

 

[zhazell]

NoelDP,

Thank you, I will run the commands and reboot tonight when no one is connected. Will update you tomorrow.

 

[zhazell]

I've ran the commands. There was nothing in the TxR folder, but ran it anyway. I got a successful message on the fsutil command. I will perform the reboots tonight and let you know.

 

[zhazell]

Nope same thing. Please download logs from here: https://dl.dropboxusercontent.com/u/19771861/CBS.zip as they are too big to upload to the forum site

 

[NoelDP]

The TxR folder contents are mostly hidden - you have to enable Hidden files in Explorer options to be able to see them.

I'll look at the logs later.

 

[zhazell]

Thank you. Let me know what you find, if anything.

 

[zhazell]

Hey Noel,

Did you see anything? Or is this computer a lost cause to get it to install IE11?

 

[NoelDP]

I just get the feeling I've missed something - I will find it!
Back tomorrow...

 

[zhazell]

Did you have a chance to look?

 

[NoelDP]

Nope - all I can think of is a repair install..
See the instructions here - http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R
If it works properly (it usually does) then your programs and data should be safe - but you'll have to reinstall all the Windows Updates.

As always, back up to external media first!