A least six different and frequent BSOD errors

[Ruairidh]

Hi,

Since I finished building a desktop (the specifications of which you can find in my profile) in May this year, I've been experiencing BSODs. The first appeared approximately two weeks after building completed, and from thereon after I have encountered one or two a week with no single action seeming to cause one.

I reinstalled Windows 7 within the last week and the BSODs have become far more frequent. You can find several .dmp files in the attached zip file and they represent BSODs from August 5th to today (August 8th).

Using the BlueScreenView software, it looks like a USB problem. For example, one .dmp file lists the file 'EtronXHCI.sys' as being associated with the problem; another lists AsrAppCharger.sys (ASRock USB charing post-shutdown software/driver) and VBoxUSBMon.sys. Furthermore, a BSOD a few minutes ago seen Windows 7 boot with the attached 'USB3.PNG' window.

The only thing I can do that almost always brings about a BSOD is install an operating system to a VirtualBox machine. This happened at least three times while attempting to install Windows Server 2012 to one.

So far I have unplugged the case USB from the motherboard, uninstalled ASRock XFast USB software, and updated all drivers with DriverPack Solution. Of course, none of this has aided the problems as I continue to experience BSODs - one of which happened during my first attempt to post this message.

I should also add that I have tested memory using memtest86 (no errors) and that my video card was added approximately two months after the initial build, which is why I doubt it is behind the issues.

While not a computer hardware or Windows 7 expert, I'm very computer literate and work as a computer network technician, so I'm able to get technical as needs be to solve this.

Thanks in advance and kind regards,

Ruairidh.

 

[FredeGail]

Hello Ruairidh and welcome to Sevenforums.

BSOD Analyse

I'm honestly thinking this is a roolkit that has an infection by the looks of it. Fortunately Kaspersky has provided a utility to remove this, and in most cases, I'll find the infection and repair it.

How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)?

USB issues

Have you tried to make your way to Device Manager, expand all the USB related devices and then right click them one by one, and select Properties, Driver-tab, Uninstall Driver. Then Reboot.

Also make sure that Windows Update has no hidden updates, and is basically fully updated, including your device drivers such as the USB related ones.

http://www.sevenforums.com/tutorials/24376-windows-update-hide-restore-hidden-updates.html

Summary of Dumps​

MODULE_NAME: ataport
IMAGE_NAME:  ataport.SYS
DEBUG_FLR_IMAGE_TIMESTAMP:  4ce79293
FAILURE_BUCKET_ID:  X64_0xA_ataport!IdeDispatchChannelRequest+41
BUCKET_ID:  X64_0xA_ataport!IdeDispatchChannelRequest+41
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
MODULE_NAME: ataport
IMAGE_NAME:  ataport.SYS
DEBUG_FLR_IMAGE_TIMESTAMP:  4ce79293
FAILURE_BUCKET_ID:  X64_0xA_ataport!IdeDispatchChannelRequest+41
BUCKET_ID:  X64_0xA_ataport!IdeDispatchChannelRequest+41
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
MODULE_NAME: ataport
IMAGE_NAME:  ataport.SYS
DEBUG_FLR_IMAGE_TIMESTAMP:  4ce79293
FAILURE_BUCKET_ID:  X64_0xA_ataport!IdeDispatchChannelRequest+41
BUCKET_ID:  X64_0xA_ataport!IdeDispatchChannelRequest+41

Best Regards,
Frederik