A referral was returned from the Server - Windows Remote Assistance

[adri123]

Hi all,

i'm running Windows 7 Home Premium and when I launch Windows Remote Assistance (msra.exe)
I get the following error message:

C:\Windows\system32\msra.exe
A referral was returned from the Server

I've tried to right click and "Run as Administrator" but it gives the same error.

Does anybody have any idea on that ?

Adrien

 

[CenCal]

Please tell me you fixed this

Same problem showed up yesterday. Can't find anything on it except your post.
Disabling security software, reboots, etc. does not fix.
I'm actually attempting to office remote assistance as I'm the main Help Desk guy at our company.

%windir%\System32\msra.exe /offerra
Tried C:\Windows\System32\msra.exe /offerra and both without the /offerra switch.

Even though I am a domain administrator I tried running 'as administrator' too and it did not work.
It has been working since we set up the new GP/firewall settings (over a year....no recent changes in GP or Firewall). Then yesterday it just stopped.)

Remote Desktop works fine.
Windows 7 enterprise SP1 64 bit

The day before I did run Microsoft updates. See Attached list. Not sure if I tried remote assistance since the updates before yesterday.

Did the original poster run Microsoft updates recently?

I'm hoping the fix is something else before I start uninstalling them.

 

[adri123]

Seems to be a bug coming with a recent Windows Update

Seems to be a bug coming with a recent automatic windows update (KB3004394).

After some hours there was again a windows update (KB3024777) so i restarted the computer and the problem is gone.
It seems they fixed it very quickly.

Here is a thread about the issue and how to manually remove the specific update that caused the problem and how to install another one: (it was not specific to Windows Remote Assistance)

https://social.technet.microsoft.com/Forums/en-US/b834bb90-7660-4279-9c03-3eb595eef3d9/on-screen-keyboard?forum=w7itprogeneral

Hope yours will work again too!

 

[CenCal]

Thanks....I'll try that and let you know.

 

[CenCal]

OK...that worked

so installing KB3024777 worked.
Unlike the article, I was able to use my PC though it was a slow boot after login.
but like they said....you need to wait a while before KB3024777 is able to fix the problem.
You are given no indication during this process.

Thanks Adrien for your help. I did a lot of searching today and didn't think that it might be an update until I started to reply to your post.

Great quick repose with which one was the culprit.

 

[adri123]

Great I'm glad yours is fixed too!
Nice they fixed it quickly
Cheers