"A required CD/DVD Device driver is missing" Error

[thecakeisalie]

I am trying to install Windows 7 64 bit from XP SP3, and I get to the ready to install page and I get an error that says it needs DVD/CD drive drivers. I could not find any for this and I can't move forward unless I find them. If anyone could help it would be greatly appreciated. DH-20A4P-04 is the model number again.

 

[Saltgrass]

It doesn't look like you are running a raid, do you have that turned off in the bios?

Is you DVD a SATA drive and is it plugged into the normal controller?

I don't think it is related, but if you have "PnP OS installed" in the bios or vice versa, you might try the other selection.

Are there any bios upgrades?

 

[DocBrown]

We had a user last night that had problems with 2 different DVD drives that would not work similar to this problem. He borrowed a newer one from a friend & it installed just fine. So this DVD problem seems to be a Trial & Error thing just the past few days with the public release of Win7

" Doc "

 

[thecakeisalie]

I'm not quite sure how the BIOS are set up on this computer, a friend of mine did that for me.

 

[Adrian]

I'm not quite sure how the BIOS are set up on this computer, a friend of mine did that for me.

Hello and welcome to Windows 7 Forum!
I had a similar issue with the RTM version.
We need some details to provide further support.

• Are you able to access your bios settings?
• Are you using an ISO img?
• Are you using a disk to do the installation?
• Do you have access to a 4 gig flash memory stick?

Come back with the information requested and we will proceed with a resolution of your issue.

Regards,
Adrian

 

[thecakeisalie]

• Are you able to access your bios settings?
• Are you using an ISO img?
• Are you using a disk to do the installation?
• Do you have access to a 4 gig flash memory stick?

1. Yes I can access them, just not at the moment.
2. I am using the disk Newegg sent me from Microsoft.
3. Yes, I am using a disk
4. No, my flash drive is 1gb, but I have a 320 GB external hard drive.

 

[Adrian]

WE NEED TO REVIEW/CHANGE THE FOLLOWING SETTINGS IN THE BIOS:

1. Review the settings for the dvd storage device, if they are not set to SATA connection please change to SATA
2. Review the storage configuration, if it is set to AHCI change to IDE, F-10 save and exit, re-install. If the DVD driver issue appears again during the install then we must use upgrade option on the disk.

Report back for further support.

Regards,
Adrian

 

[thecakeisalie]

WE NEED TO REVIEW/CHANGE THE FOLLOWING SETTINGS IN THE BIOS:

1. Review the settings for the dvd storage device, if they are not set to SATA connection please change to SATA
2. Review the storage configuration, if it is set to AHCI change to IDE, F-10 save and exit, re-install. If the DVD driver issue appears again during the install then we must use upgrade option on the disk.

Report back for further support.

Regards,
Adrian

Thank you. When I get back to my home I will try to do this, do I do them both? Or should I try one, then try installing, then try the other? If this doesn't work should I buy a 4gb flash drive?

 

[Adrian]

WE NEED TO REVIEW/CHANGE THE FOLLOWING SETTINGS IN THE BIOS:

1. Review the settings for the dvd storage device, if they are not set to SATA connection please change to SATA
2. Review the storage configuration, if it is set to AHCI change to IDE, F-10 save and exit, re-install. If the DVD driver issue appears again during the install then we must use upgrade option on the disk.

Report back for further support.

Regards,
Adrian

Thank you. When I get back to my home I will try to do this, do I do them both? Or should I try one, then try installing, then try the other? If this doesn't work should I buy a 4gb flash drive?

Try both settings first.
Lets try the settings first b4 you shell out any hard earned cash

Regards,
Adrian

 

[gregrocker]

I am trying to install Windows 7 64 bit from XP SP3, and I get to the ready to install page and I get an error that says it needs DVD/CD drive drivers. I could not find any for this and I can't move forward unless I find them. If anyone could help it would be greatly appreciated. DH-20A4P-04 is the model number again.

Boot from the Upgrade disk and install to a formatted HDD using Custom>Advance Tools. This is a much cleaner install and seems to often solve the missing optical driver issue.

http://www.sevenforums.com/installa...-clean-install-upgrade-windows-7-version.html

 

[Adrian]

I am trying to install Windows 7 64 bit from XP SP3, and I get to the ready to install page and I get an error that says it needs DVD/CD drive drivers. I could not find any for this and I can't move forward unless I find them. If anyone could help it would be greatly appreciated. DH-20A4P-04 is the model number again.

Boot from the Upgrade disk and install to a formatted HDD using Custom>Advance Tools. This is a much cleaner install and seems to often solve the missing optical driver issue.

http://www.sevenforums.com/installa...-clean-install-upgrade-windows-7-version.html

Greg, should the OP make a partition on the boot hard drive first?

 

[gregrocker]

I am trying to install Windows 7 64 bit from XP SP3, and I get to the ready to install page and I get an error that says it needs DVD/CD drive drivers. I could not find any for this and I can't move forward unless I find them. If anyone could help it would be greatly appreciated. DH-20A4P-04 is the model number again.

Boot from the Upgrade disk and install to a formatted HDD using Custom>Advance Tools. This is a much cleaner install and seems to often solve the missing optical driver issue.

http://www.sevenforums.com/installa...-clean-install-upgrade-windows-7-version.html

Greg, should the OP make a partition on the boot hard drive first?

Absolutely. Sorry I used shorthand instead of usual. But I think what you may be getting at is that Brink says in that tutorial to install Upgrade from boot to unallocated space, which was not my experience and something I personally wouldn't do.

I would boot from installer and select Custom>Advanced Tools then delete partitions you don't want, Create new ones as you need, and Format the partition where you wish to install Win7. Be sure to back up your files first on any deleted partitions.

Even if you delete everything and create only one, it is still a partition. Format then install.

 

[thecakeisalie]

Okay, I fixed the problem and installed it. Well I didn't exactly fix the problem though, I had to copy the disk to my hard drive (since I don't have a flash drive) and just run the setup.exe and it installed. I also believe installing the 64 bit Windows 7 over my 32 bit XP was an issue. I instead used a 32 bit over my 32 bit (which I didn't want but whatever, life goes on). Thank you for everyone who helped!

 

[Saltgrass]

Someone posted they had some problems if they were running software that created virtual drives. Something like Alcohol 120% would cause driver problems.

I know some of the DVD burning software will install virtual drives, so maybe check your device manager and see if there are any strange drives listed. And Alcohol would reinstall the drive if uninstalled so the entire program had to be removed.