access denied

[raycar]

Hi all, had trouble starting my pc the other day,it said I had infected files & to delete them, after deleting them went in safe mode ran chkdisc,then did a restore, PC started but some progs missing ( paint & webshots) when I try to put pics from my pc into webshots I get message

"access to C:\users\ray\appdata\local\temp\temp_save2ss0jpg was denied"

removed webshots & downloaded again,also paint will not reload, please can anyone help, thank you.

 

[Miranova23]

Merely deleting the files isn't enough. Run a full scan with your anti-virus. If you have none installed, try avast! or AVG Free. Make sure the threats are truly gone, first and foremost.

 

[raycar]

thanks for you reply, but ran a full AVG scan, problem still there.

 

[Golden]

Hi,

Forget AVG for a minute. Please download, install, update and do a FULL system scan with the free version of Malwarebytes.

Post a copy of the log so we can see what possible infections you may/may not have.

Regards,
Golden

 

[Borg 386]

Can you try to do a system restore to an earlier time, before the message, this time 2 or 3 points past where the infection 1st presented itself? Sometimes the virus/malware embeds itself in the 1st restore point and is still there when you restore.

You may have to run Malwarebytes in safe mode if it won't run it regular mode.

 

[raycar]

thanks to every one,will try malware,if no joy looks like a format job,