Solved Acer Aspire ES15 521 Videos not playing correctly

[kjavediqbal]

Team, i have Acer Aspire ES15 521, Windows ultimate x64 installed. everyhing works fine, but when i play videos on VLC etc, its very grainy and of poor quality.under device manager it says the VGA card says the best driver is already installed. anything i am missing here?

 

[ThrashZone]

Hi and welcome to SevenForums,
Which video format/s are you having issues with exactly ?

Click Start and type in the search box
system information
Hit the enter key or click on the suggestion

On the system summery page which you should already be on after the above
On the top left go to Edit and Select all
Then Edit again and Copy.
Paste that info in your reply here.

Then expand to Components/ multimedia/ Display
The repeat select all/ copy and paste here.

 

[kjavediqbal]

OS Name Microsoft Windows 7 Ultimate
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name NJ-PC
System Manufacturer Acer
System Model Aspire ES1-521
System Type x64-based PC
Processor AMD A4-6210 APU with AMD Radeon R3 Graphics, 1800 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde Corp. V1.07, 4/18/2016
SMBIOS Version 2.8
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name NJ-PC\NJ
Time Zone India Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.46 GB
Available Physical Memory 2.50 GB
Total Virtual Memory 6.93 GB
Available Virtual Memory 5.94 GB
Page File Space 3.46 GB
Page File C:\pagefile.sys


Name Standard VGA Graphics Adapter
PNP Device ID PCI\VEN_1002&DEV_9850&SUBSYS_104B1025&REV_00\3&2411E6FE&2&08
Adapter Type Not Available, (Standard display types) compatible
Adapter Description Standard VGA Graphics Adapter
Adapter RAM Not Available
Installed Drivers Not Available
Driver Version 6.1.7600.16385
INF File display.inf (vga section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xE0000000-0xEFFFFFFF
Memory Address 0xF0000000-0xF07FFFFF
I/O Port 0x00003000-0x000030FF
Memory Address 0xF0C00000-0xF0C3FFFF
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\vgapnp.sys (6.1.7600.16385, 28.50 KB (29,184 bytes), 7/14/2009 5:08 AM)

thanks for the quick reply, appreciate it

 

[ThrashZone]

Hi,
Seems you do have some issues with display here that I can tell :/

Adapter RAM Not Available
Installed Drivers Not Available
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available

 

[ThrashZone]

Hi,
Just for grins
Go to uninstall a program
On the top right next to the question mark symbol switch the page view to List
Then take a screen shot all your installed programs... should show up on one screen shot

You have to use the Go Advanced button instead of post quick reply to be able to see the paperclip symbol in the reply editor to search and upload files here.

 

[kjavediqbal]

uploaded the screenshot

uploaded the screenshots

 

[ThrashZone]

Hi,
Well I'd watch out using Chrome seeing you have only 4gb's of ram installed it will soak it up fast and you won't have anything left to do anything else
At that screen shot moment you had 10 tabs open.

 

[kjavediqbal]

Im going nuts with this, this is my second day since i am breaking my heads on it hence this...hence the tabs

 

[kjavediqbal]

do I need a different driver here? if yes, which one? can you help me with it

 

[Mellon Head]

You need the the most recent AMD driver from ACER. Not any other site. Only install the drivers for your system from the ACER site, as they are compatible with your GPU and motherboard.

If you already have the most recent drivers installed, try uninstalling them and reinstalling them again. With the drivers properly installed, the Device manager should show an AMD graphics adapter, not Standard VGA

 

[ThrashZone]

Hi,
Indeed Acer somewhat makes it pretty easy just look on the case of the machine for the tag with the snid # and use it to search for your machines driver
So pull out a magnifying glass to probably read the snid
Download Drivers and Manuals | Acer Official Site

 

[kjavediqbal]

its cause of people like you and communities like these that te world is still a good place to live.
Thanks a lot for all your time and help, my long terrible hours of troubleshooting are over.

Thanks again my Friend

 

[RoasterMen]

I'm curious on why did you use Windows 7 Ultimate and where you got it from.