Acer eRecovery Management Help!!

[xoxshygirlxo]

Hi, my computer is not working. It won't get past the start up screen so I am trying to do the Acer eRecovery Management. I can pull it up just fine but the blue circle (thinking) has been there for awhile and won't finish loading..is that normal? any ideas?
Thanks!

 

[SIW2]

I don't think that is normal - it should load up reasonably quickly.

If it has been several minutes - something is wrong.

Did you run off the Acer recovery discs?

 

[xoxshygirlxo]

No I don't have them. Is there anything else I can do?

 

[SIW2]

You can use my boot media.

It has a lot of tools in it.

Download the file called REP.7z from here: https://skydrive.live.com/#cid=B0A22789320E3247&id=B0A22789320E3247!345

Rt click it, Unblock,Apply, OK.

then unzip it with 7-zip. 7-Zip

Burn the REP.iso to cd as an image - do not burn it as data.

Boot it up on your sick machine.

You didn't specify what the problem is ?

 

[xoxshygirlxo]

When I try and start it up a black screen comes up saying windows failed to start. A recent hardware or software change might be the cause. It gives me the option to launch startup repair or start windows normally. The startup repair brings me to a blue screen with a bird on a branch and the start windows normally brings me back to the windows error recovery screen.

 

[SIW2]

Sounds like registry corruption.

Your best bet is to replace the registry from the backup.

You need to do that from outside windows - so use my boot media.

 

[xoxshygirlxo]

I couldn't upload the file. I don't have another windows computer. Thank you.

 

[SIW2]

Do you mean you couldn't download the file?

You need to get hold of another windows computer to create a boot disc.

If you can't get into your existing windows installation, there is no other way.

What are you posting from now?

 

[xoxshygirlxo]

yes. download.
a mac

 

[SIW2]

You should be able to d/l it easily enough.

You need windows id to access the skydrive site.

You can just register there - they will email it to you.

Or you can set up a hotmail account - that will do as your windows id.

I don't know how you can un 7zip that on a mac - perhaps there is a mac version of 7-zip - I have no idea.

I am sure you must be able to burn an .iso on a mac

 

[xoxshygirlxo]

It won't let me. It says unsupported method of compression while extracting item?

 

[xoxshygirlxo]

Okay. I'm not sure if I burned the file on the disc the right way but when do I enter the disc or what is the next step since it doesn't actually go to the home screen? I put the disc in and it makes a noise like it's reading it but then nothing happens?

 

[gregrocker]

Work through these steps for Troubleshooting Windows 7 Failure to Boot.

 

[SIW2]

Hi,

I hope you managed to extract the .iso file from the 7z.

It won't work if you burn the 7z onto a cd - you have to extract the .iso from it.

Then burn the .iso to cd.

Not sure how you would extract it on a mac.

Anybody got a mac knows how to do that?

Ther is this free app. at the Apple store - I have no idea if it is any good - I don't have a mac.

http://itunes.apple.com/app/the-unarchiver/id425424353?mt=12&ls=1

It is the first one on the popular apps. list - if that means anything

http://itunes.apple.com/us/genre/mac-utilities/id12019?mt=12

 

[karenp]

hi i have the same problem. I have an acer..followed all the steps provided. I popped in the iso in my acer. what do i do when i reboot the computer?

 

[gregrocker]

. I popped in the iso in my acer. what do i do when i reboot the computer?

Please explain what this means. An ISO is an image file used to burn a bootable DVD.

Are you trying to Clean Reinstall - Factory OEM Windows 7 ?

If so use the ISO in step 1 to burn to DVD or write to flash stick with the tool in Step 2, boot it and follow the steps to get a perfect reinstall. How to Boot your Computer from a Bootable CD or DVD

You can also try running Acer Factory Recovery: Acer Support: Frequently Asked Questions list for Recovery media and Restoring a system to factory load