Acer Fingerprint Reader Driver

[marchie]

Hi,

I have an Acer 5942G and recently had to reinstall Windows 7 Home Premium. This of course meant reinstalling all the drivers. All of them so far have installed without a hitch, except for one.

My laptop has a fingerprint reader, so I downloaded the drivers from here

Acer | Download

However when I go to install it the installsheild wizard just seems to hang on the "Acer Bio Protection is configuring your new software installation" part. It just stays like that forever, I even left it for just over an hour and nothing.

It is extremely frustrating and I cant seem to fix it no matter what I do. My "FingerPrinter Reader" does go from an unregognized device in Device Manager to "Secure Biometric Device", but that is all it seems to do.

Can anyone offer a solution?

Thanks

 

[maxie]

Hi Welcome to Seven Forums ... Can you please state which Drivers you have Installed from the Acer Website ?

 

[marchie]

Well I have installed all the right ones for my GPU, card read etc, but for my fingerprint reader I used the only one listed

"Fingerprint EGISTEC Fingerprint Driver 6.2.56"

 

[maxie]

Have you Installed the Chipset AMT JMicron Launch Management Drivers ?

 

[marchie]

I have installed the Launch manager that is listed under "Applications", I have also installed the Intel Chipset drivers

These are the only drivers and applications listed for my laptop

 

[maxie]

If you have Installed the AMT Driver ... I shall have to do searching and see what the problem could be

 

[marchie]

Did you have any luck?

If anyone could help me solve this issue it would be much appreciated.

Thanks

 

[maxie]

Sorry nothing yet its the problem will not Install .. Can not find a reason for that ..

 

[marchie]

Success!

So I have no idea now this worked, but it did. I decided to try and burn all the files in the downloaded zip file (including the .exe) to a DVD and try to run it from there. Surprisingly it worked and I can now login with my finger like before, I only hope that the same issue doesn't occur in the future with other installations.

 

[maxie]

Good news No idea how that worked but it did so that is all that matters