Add printer button does literally nothing!

[MouseyFlash]

Hello, I got a new printer the other day, when I came to adding it, I installed the drivers and stuff. However when I want to Right click the printer and go to the printer preferences & Printer properties options I click and nothing. In further inspection the Add printer button does NOTHING as well. When ever I try to print from ANY program it just says: An error occurred during the operation. This was also happening with the old printer so its something to do with Windows 7.

Please help!
Thanks
Tom.

 

[brady]

from run: services.msc find "print spooler". either turn it on or restart it.

 

[brady]

if that doesn't work, you need to replace the cfgmgr32.dll in your windows\system32 folder

 

[MouseyFlash]

Thanks for your response, but neither method worked. I really do not want to re install windows 7.

 

[brady]

Can you uninstall the printer drivers and or software you have installed already?

 

[MouseyFlash]

I have tried that, removing the device and installing etc etc.

 

[brady]

would probably 'repair' the os. Sounds like it will take longer to troubleshoot the issue than to repair the os. /shrugs

 

[MouseyFlash]

Yeah ill try it as a last ditch, thanks for all your help!

Anymore tips anyone?

 

[MouseyFlash]

**Bump**

 

[TaraSWinTeam]

Hello Tom,

Have you checked to make sure the printer is compatible? http://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspx.

Here are some quick instructions for setting up your printer (if it is compatible) on a Windows 7 machine: Install a printer.

Cheers,
Tara
Windows Outreach Team

 

[MouseyFlash]

Hello Tara, Thanks for your support. THe printer is compatible (it worked with another windows 7 machine). The problem is the Add printer buttons doesn't work, it does nothing when i click it, no window, nothing!

 

[brady]

Ok, one last try. Can you create a new Administrator account and try again for me?