Admin login does not work, hangs. Other logins ok.

[pglufkin]

I have an administrator user login account and a standard login account. When I try to login to the administrator, it just hangs and I have to reboot. I can login to my standard account just fine however. What gives?

 

[ITGuy505]

Can you log in to the administrator account in safe mode? If so then it may be a startup item that is causing the hang so I would compare the startup items between the administrator account and the standard account.

 

[pglufkin]

Yes, same thing happens in safe mode. It hangs.

 

[ITGuy505]

Hmm.. Did this start recently? Are you able to do a system restore?

 

[karlsnooks]

pglufkin,
Can you log into the built-in administrator account?

Is that account enabled?

In the tutorial section are several tutorials related to the use, enabling, and disabling of the built-in administrator account.

 

[pglufkin]

Hmm.. Did this start recently? Are you able to do a system restore?

System restore, won't that disable some recently installed programs? all this started when i installed adobe illustrator.

 

[pglufkin]

pglufkin,
Can you log into the built-in administrator account?

Is that account enabled?

In the tutorial section are several tutorials related to the use, enabling, and disabling of the built-in administrator account.

hmm, ok, i will check into that - thx

 

[ITGuy505]

Hmm.. Did this start recently? Are you able to do a system restore?

System restore, won't that disable some recently installed programs? all this started when i installed adobe illustrator.

Yes, it will revert system changes. It sounds like it could be a corrupt service causing the hang on a login. If you just installed Adobe Illustrator then I would try a system restore. If it fixes your problem then try reinstalling the program to see if it will work this time. It could have just been something that went wrong when it was installed. If it doesn't fix it then you could even undo the system restore.

 

[karlsnooks]

pglufkin,
Can you log into the built-in administrator account?

Is that account enabled?

In the tutorial section are several tutorials related to the use, enabling, and disabling of the built-in administrator account.

hmm, ok, i will check into that - thx

Excellent.

Let us know the results.

karl

 

[pglufkin]

pglufkin,
Can you log into the built-in administrator account?

Is that account enabled?

In the tutorial section are several tutorials related to the use, enabling, and disabling of the built-in administrator account.

I get an access denied on all the methods I have tried to access the built-in administrator account.

 

[pglufkin]

Hmm.. Did this start recently? Are you able to do a system restore?

Tried a system restore. It asks for the administrator logon password. Of course when I enter it, it hangs. Is there a way to do a system restore bypassing the requirement to give the administrator password?

 

[pglufkin]

How do logins work? Are they encrypted into the explorer.exe file?

 

[Britton30]

If it is a corrupted system file, try this: SFC /scannow
Also, you are doing this from the login screen where both accounts are presented?
Check Adobe for any Illustrator patches/updates.