Advise on reading dump report

[CosmoJoe]

Hello!

I am trying to track down the cause of some blue screen errors our users are experiencing with new E6410 laptops running Windows 7 Enterprise. I followed instructions online and downloaded the Windows Crash Anaylsis tools for 64bit and I got back the following report:

I am concerned about the line that states:
Unable to load image \SystemRoot\system32\DRIVERS\CMGShCEF.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for CMGShCEF.sys
*** ERROR: Module load completed but symbols could not be loaded for CMGShCEF.sys

Could not read faulting driver name
Probably caused by : CMGShCEF.sys ( CMGShCEF+3e370 )

The .dmp file is from another user's computer and I am running the analysis on my own computer. Are these results still valid despite this warning message?

I can post the complete dump analysis if it would help, thanks!

 

[yowanvista]

CMGShCEF.sys is part of a software from Credant Technologies, Inc.
Update the software using it CREDANT | Data Encryption, Security and Compliance

 

[CosmoJoe]

Thanks for the reply

Do I need to be concerned about this message in the dump analysis:
Unable to load image \SystemRoot\system32\DRIVERS\CMGShCEF.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for CMGShCEF.sys
*** ERROR: Module load completed but symbols could not be loaded for CMGShCEF.sys

Why am I getting this Warning and Error?

 

[CarlTR6]

Joe, Follow Yowan's advice and please read this thread, follow the instructions and post back. We will be glad to help you.

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html