Solved After Windows update, cannot login nor restore system

[amilatie]

Hi,

Last night, my laptop processed Windows updates. This morning, when I tried to turn my computer back on, start up was very slow and once I finally got to the log in screen, I couldn't login. I received a message stating "user login cannot be used" and "user profile cannot be loaded". My login is the only account with administrator capabilities. I logged into the guest account, which is the only other account. However, when I am able to get to system restore, I cannot begin he system restore because I don't have admistrative privileges. I've also tried to do a system restore by pressing F7, but then I need a restore point and I receive the message that I do not have a restore point. I cannot create a restore point because I do not have administrative privileges. And so on. By trying to follow the questions and reading threads posted here, I also tried to turn on the system protection, but that tab is missing. So, from what I can figure, I need to restore my system to yesterday morning or the day before, but I can't do anything without administrative privileges. I've also tried to enable the built-in administrator account by going into the local users and groups folder and I receive an error message stating that "access is denied."

I appreciate any help that you can offer. I'm not a tech expert, but I can follow instructions. Again, thank you. Please let me know what other information you need.

 

[oscer1]

Hi, welcome to 7F

turn laptop on start tapping F8 when you get to screen with safe mode arrow down to last know good configeration. if that dont work try repair my computer.

 

[amilatie]

Thank you, Oscer. I tried both of those and neither worked. When I went to the last known good configuration, it started and I received the same login error. Then I tried repair my computer, went to system restore and I am back to needing a restore point. Any other thoughts?

 

[oscer1]

did you try any of the other options in repair my computer

 

[amilatie]

I haven't. Well, I did login using safe mode and I received a message stating that I have been logged in with the default profile for my system. But, even in safe mode, I can't do anything without admin rights.

 

[monster]

shutdown your pc or laptop whatever and then while opening or booting keep pressing F8 until some options come just choose repair pc and restore your pc by choosing system restore

 

[amilatie]

System restore does not work because the system needs a restore point. The message I receive is "No restore points have been created on your computer's system drive." I cannot create a restore point because I do not have the system protection option/tab.

 

[Kaktussoft]

repair your computer->command prompt

dir  c:\users
dir  d:\users
dir  e:\users

On what drive letter is your user account? Assume it is P. Of course replace P with actual drive letter!!

Dism /Image:[B][COLOR=red]P[/COLOR][/B]:\WINDOWS  /Get-Packages /Format:Table > [B][COLOR=#ff0000]P[/COLOR][/B]:\patches.txt

Copy P:\patches.txt to an usb stick and post.

 

[Kaktussoft]

Have to go... back in 10 hours

 

[Kaktussoft]

So there are no restore points, so system restore is not an option. Why rollback the patches??? the user profile has already been damaged.

 

[amilatie]

Ok, I am just getting to this. Thank you for your help.

 

[amilatie]

I went to the command prompt using the guest login. This is the directory of c: \users
11/19/2014 11:34 AM <DIR> .
11/19/2014 11:34 AM <DIR> ..
10/13/2014 11:52 AM <DIR> Guest
05/15/2014 12:17 PM <DIR> Kat
04/10/2014 06:24 PM <DIR> PUBLIC
11/19/2014 10:04 AM <DIR> TEMP
11/19/2014 11:35 AM <DIR> TEMP.Kat-PC
0 file(s) 0 bytes
7 Dir(s) 134,621,298,688 bytes free

 

[amilatie]

When I enter
Dism /Image:C:\WINDOWS /Get-Packages /Format:Table > C:\patches.txt
I get the following message: a required privilege is not held by the client.

 

[Kaktussoft]

When I enter
Dism /Image:C:\WINDOWS /Get-Packages /Format:Table > C:\patches.txt
I get the following message: a required privilege is not held by the client.

Read post #11 ! It clearly says to do it in recovery environment (so F8->repair your computer->command prompt)

 

[Kaktussoft]

To enable built-in admin in this case: http://www.sevenforums.com/tutorials/56864-user-account-password-change-winre.html
But why??

 

[amilatie]

First of all, post#11 does not clearly state do the process in recovery environment. The post says "repair your computer -> command prompt. As I stated in my original post for help, I am not a tech expert. Post#11 assumes I know how to start this process and I clearly do not. I need help, not to be chastised.

Second, when I press F8 and choose Repair System, a message box called System Recovery Options opens and tells me that "To access the command prompt as well, log on using an administrator account." Again, I cannot do this because my admin profile "cannot be loaded".

 

[amilatie]

I am assuming that I need the built-in admin because I cannot use (log into) my admin account. Is that a correct assumption? If not, could you suggest the alternative. Thank you.

 

[Kaktussoft]

Second, when I press F8 and choose Repair System, a message box called System Recovery Options opens and tells me that "To access the command prompt as well, log on using an administrator account." Again, I cannot do this because my admin profile "cannot be loaded".

Can't you login under your normal accountname in recovery environment?

 

[Kaktussoft]

http://www.sevenforums.com/tutorials/682-command-prompt-startup.html OPTION ONE should work

 

[amilatie]

Second, when I press F8 and choose Repair System, a message box called System Recovery Options opens and tells me that "To access the command prompt as well, log on using an administrator account." Again, I cannot do this because my admin profile "cannot be loaded".

Can't you login under your normal accountname in recovery environment?

No, I can't. The system won't accept my pw.