Solved Al Files Corrupted

[sriramdas]

Dear All,

I have a windows 7 PRO 64 Bit in my domain. We are using office 2010 Professional and Acrobat reader as our standard PDF reader.

One of our systems started showing an issue today morning, all the documents ( .docx. .xlsx, pdf ) in the system got corrupted. When we try to open the file its saying that the file is corrupted.

It was working fine till yesterday evening. I did run a full system scan on Kaspersky rescue disk. But it didn't come up with any virus attack.

Can anyone please help me?

Thanks,
Sriram A Das

 

[Yard Dog]

Hello sriramdas , Not an answer for you, but. you may want to edit your phone number out , as that is private information.

 

[sriramdas]

Hello Yard Dog, Thanks for the suggestion.

 

[Yard Dog]

Your welcome, this protects you. All our experts will respond in this forum and no need to divulge privacy information. I wish you luck and am sure one of our experts in your issue will sort this out for you.. Thanks for coming to our forum .

 

[sriramdas]

Dear Yard Dog,

Thanks a lot for your guidance.
Its a pleasure joining a community like this.

Thanks,
Sriram A Das

 

[mitchell65]

Try running Malwarebytes and see what that comes up with!

 

[Boozad]

After performing Mitchell65's suggestion, open an elevated command prompt, type in scf /scannow and hit enter.

Also, do you have a Restore Point available dated before this happened?

 

[sriramdas]

Dear MItchell 65 / Boozad,

I tried both, it didn't work.


Any other suggestion? Your help will be hugely appreciated.

Thanks,
Sriram A Das

 

[Boozad]

If you typed in scf /scannow like I suggested then it wouldn't work because I made a typo, sorry. It's sfc /scannow. Give that a try.

 

[mitchell65]

From what i can remeber from your previous posts I think you run a number of PC's on a workgroup in different locations. Where are the corrupted files stored? Have all the other PC's access to the corrupted files? Are the files backed up anywhere?
What did Malwarebytes find?
Boozad asked "Also, do you have a Restore Point available dated before this happened?" Please reply!

 

[sriramdas]

Dear MItchell 65,

Sorry for the late reply..!

The files were stored in the local machine itself, we have a backup of the data. But the user told me that has made some critical changes to the files since we backed it up last time. We does a backup once a week for the userdata stored locally in his machine.

Malwarebytes didn't come up with anything.

I did a scf /scannow a couple of times, couldn't find anything unusual in that.

I have isolated the pc from my network so that, if there is any virus I don't want the same infect our file server.

Any more suggestions?

Thanks,
Sriram A Das

 

[Layback Bear]

I don't want to get in the way folks but I suggest reading this tutorial by Brink.

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

I will go back to watching.

 

[mitchell65]

I'm a bit confused here as to where the files in question are stored. Your previous threads suggest that the PCs in the workgroup are in different locations quite a distance apart. You say that the files in question are stored in the "local PC"! Does that mean that YOU have physically run Malwarebytes and sfc scannow or that the operator at that location has performed these actions?
Can you get the operator at that location to send you a copy of one of the files? If so scan it with your anti virus software (is Kapersky installed on all the machines?) and then try to open it.

 

[sriramdas]

Dear All,

The issue was with a ransomware. It did infect some of the files in the shared drive. Malware bites was able to find it but coulnt rectify the issue.

Was a little busy with the recovery of the lost files and all. so couldnt update you.

I was able to recover most of the files from the old version.

Thanks,
Sriram A Das