Alienware M11x R2 Bluetooth Device not found, Window 7 Home 64bit

[njpayne]

Hello,

I am not sure if this is the correct location to post this, so if I should post it somewhere else, please let me know.

I am trying to use my bluetooth to connect a ps3 controller. I have successfully been able to do it in the past (I believe the last time was about 1.5-2 years ago). Now when I try to use it, the bluetooth adapter no longer seems to be found. I have looked into updating the drivers but when I run the installation it tells me to enable the bluetooth by using the wireless switch. This switch only affects the wifi and has no effect on bluetooth. When I look in the device manager, there is nothing that seems to show bluetooth. So, I suppose my questions would be, is there away to force an install of a driver? How would I uninstall a current driver to try for a clean install of new drivers? And finally, would all this even point to a driver issue or has my bluetooth hardware just died on me?

Thanks for any help, sorry if there is more information I should post for this that I have failed to mention. Please let me know what is needed, and probably how to get it, I am not necessarily the greatest with all the in depth technical computer know how.

-Nick

 

[maxie]

Hi there .. Welcome to Seven Forums .... Do you have the Dell Wireless 365 Bluetooth Module Application Installed ? ...

At the start search type in Services ... Check that Bluetooth is enabled ...

 

[njpayne]

It looks like my Bluetooth service and Bluetooth support service are both started.

I tried installing that Dell 365 Bluetooth Module Application at one point and it said I needed to enable my Bluetooth to continue.

 

[maxie]

Read the Link below ... The problem is with the Software .. It may not be exactly the same folders but should give you an idea where to look ..

Bluetooth not working in dell inspiron 1525 [Solved]

 

[njpayne]

When I run the BTTray.exe that is mentioned in the link you provided, nothing happens. It doesn't show up in the system tray so I can't move on to the next step of activating bluetooth.

 

[maxie]

Hi there does the Bluetooth Device show in the Device Manager now ?

 

[njpayne]

No I don't see it there either.

 

[maxie]

Check in the BIOS to see if it is turned on ...

 

[njpayne]

Yeah. It is enabled in the BIOS. That is the setup I go by hitting F2 to when I turn on my computer, right?

 

[maxie]

Yes try the Driver in the Link below .. It may not work but worth a try ..


Driver Details | Dell US

 

[njpayne]

It gets me to the same spot as the others. A window pops up that says, "Activate Bluetooth using Wireless Switch." And the only button on their is the cancel installation button.

 

[matjai]

same

Hi, I just got this problem today. Don't know what to do.

 

[maxie]

Hi Welcome to Seven Forums ... No Bluetooth Device in the Device Manager ? ..

What is the Model Number of your Dell Computer ? ...

Does your Function Keys work ? ...

Are the Bluetooth Services running ? ....