All Files, Programs, Favorites, Toolbars Gone- Not a Virus

[pick44]

All was working properly when I turned off. In morning, I turned on and saw a HP screen, like when you first fire up a new computer. All programs were gone and files. It looked like a "new computer" and you had to install programs, etc.

The Explorer opening screen was filled with Amazon, Google, Outlook and tools I did not recognize.

I was able to use Restore and it was resolved. I am curious why this happened. All CPU checks seem to be Okay. Nothing out of the ordinary. I am concerned this might happen again.

Would like your input
New Member.....
Thanks
pick ><>

 

[Golden]

Sounds like a factory reset was invoked.

Try performing a clean install instead of the default HP factory installation. Use this guide:
http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

 

[pick44]

Any ideas how a factory reset could have happened? Thanks

 

[Golden]

Sorry, I have no idea. Perhaps it was a menu option at POST that you inadvertently chose?

Performing a clean install as per the tutorial will prevent that from happening. Try it and let us know if you need more help.