All important updates fail!!

[JPetroSS]

Hello guys,

nice to meet this wonderful forum.
My problem is that ALL my important updates fail to install for some unknown reason.
I've not been able to install SP1, IE9 etc.....

Is there anything I can do besides formatting, or is there a way I can repair windows update only?

I tried the system update readiness tool, but no results.

Best regards,

Peter

 

[niemiro]

Hello Peter, and welcome to the Seven Forums!

What error message are you receiving from Windows?

Also, please copy the C:\Windows\Logs\CBS folder to your Desktop, right click on it > Send to > Compressed (zipped) folder, and upload the new file which is created on your Desktop here.

Thanks a lot!

Richard

 

[niemiro]

I tried the system update readiness tool, but no results.

Well done for trying that. The results for that should be in the CBS folder above, and so I shall have a little peek when I get that folder

 

[JPetroSS]

Thanks Richard!

Unfortunately my windows are not in English, but what it says is that "Due to a system failure, updates could not be installed successfully".

Here is the CBS zip

 

[seavixen32]

Welcome to Windows Seven Forums.

You may want to check this tutorial: http://www.sevenforums.com/tutorials/91738-windows-update-reset.html

An update will most likely fail if another update is in the process of being installed so I find it pays to reconfigure them so that they are not downloaded and installed automatically, but manually instead.

Although it can be a bit of a pain in the butt, try installing updates singly or in small batches.

Check here for more help: http://support.microsoft.com/ph/6527/en-gb#tab0

And here: http://support.microsoft.com/ph/6527#tab3

Start a Windows Updates support request here: https://support.microsoft.com/oas/default.aspx?gprid=6527&st=1&wfxredirect=1&sd=gn

 

[niemiro]

Hello again!

Thanks a lot for that logfile

Don't worry about the computer's language. I have dealt with many foreign computers before, with a combination of the fact that to save Microsoft time and money, most of core Windows and its log files are in English on all language packs (only the tip of the iceberg is actually translated) and Google Translate for the rest. If you want to (you don't have to) open up the .zip file you just sent me, and open CheckSUR.log and CBS.log in Notepad. A good 99% is in English!

Anyway, I have found the source of the problem. In fact, the System Update Readiness Tool has done a lot of good on your computer, however, it needs just a little bit of help in fixing the final errors. Let's do that!

I shall be back in about 2 minutes with a specially crafted fix, just for your computer Please just hang on until then!

Richard

 

[niemiro]

Hello again, Peter!

Right, the System Update Readiness Tool found a few errors on your computer which it couldn't fix becuase there was no non corrupt version of the file on your computer. This fix just feeds good versions of those files to the System Update Readiness Tool, so that it can fix up all of the corruptions on your computer.

WARNING! This fix was created specifically for this user! If you are not this user, do not follow these instructions!
@JPetroSS: Ignore the above

Download the attached .zip file. Inside it, will be two folders, Packages and Manifests.

Create these folders if they do not already exist: C:\Windows\Temp\CheckSur\Servicing\Packages\ and C:\Windows\Temp\CheckSur\winsxs\Manifests

Extract Packs.zip onto your Desktop. Please place the contents of my Desktop\Packages in C:\Windows\Temp\CheckSur\Servicing\Packages\ and my Desktop\Manifests in C:\Windows\Temp\CheckSur\winsxs\Manifests.

DO NOT place the .zip file in that folder, or the folders themselves. Make sure that a lot of files are in each of those Checksur folder.

Re-run the System Update Readiness Tool, and get me another copy of C:\Windows\Logs\CBS\CheckSUR.log.

Also, please retest Windows Updates (with fingers slightly crossed, no matter how much we both know that that won't help! lol.)

Thanks a lot!

Richard

 

[JPetroSS]

Thanks man,

I'm trying this right now!

 

[niemiro]

Check here for more help: Support for Microsoft Update technical problems - troubleshooting

And here: http://support.microsoft.com/ph/6527#tab3

Start a Windows Updates support request here: https://support.microsoft.com/oas/default.aspx?gprid=6527&st=1&wfxredirect=1&sd=gn

Hello!

The problem with Microsoft support is that first tier support often do so many absolutely useless things to waste your time, without much clue of what they actually need to do on any particular computer to fix it, although tier 2 are usually slightly better.

I have found a fixable problem on this computer, and until this is fixed, Windows Update will never work. Also, other soft solutions such as resets and what not will not fix this issue because they do not provide the required replacement files. The only exception is a Repair Install or a Clean Install, but we are not at that stage yet.

I usually try to avoid Microsoft Support at this forum, because I can fix a fair few errors myself, and Microsoft Support tend to undermine rather than help me, and if I get stuck, I can always recommend a Repair Install.

Richard

 

[niemiro]

Thanks man,

I'm trying this right now!

No problem! The very best of luck to you, Peter!

 

[JPetroSS]

Here's the log file

 

[niemiro]

Here's the log file

Hello again!

Well done! But this is slightly strange! You appear to have a slightly corrupted logfile!

Summary:

Summary:
Seconds executed: 608
Seconds executed: 377
 Found 44 errors
 Found 45 errors
 Fixed 28 errors
 Fixed 11 errors
  CSI Manifest All Zeros Total count: 32
  CSI Manifest All Zeros Total count: 28
  Fixed: CSI Manifest All Zeros.  Total count: 24
  Fixed: CSI Manifest All Zeros.  Total count: 11
  CSI Repairing: CreateFile Failed Total count: 8
  CSI Repairing: CreateFile Failed Total count: 17
  CBS MUM Corrupt Total count: 4

Unavailable repair files:
  Fixed: CBS MUM Corrupt.  Total count: 4

  Fixed: CBS Paired File.  Total count: 4

Unavailable repair files:

I have never seen one like that before!

Can you please close every instance of Internet Explorer, leave them closed, and run for me another System Update Readiness Tool execution, and post another CheckSUR.log (you may re-open IE once the tool has finished installing)

I know that they take quite a while, but unfortunately, I do need this. This is because you have had a few failures:

CSI Repairing: CreateFile Failed 0x00000020

0x00000020:
ERROR_SHARING_VIOLATION winerror.h
# The process cannot access the file because it is being used
# by another process.

I have had many people repair IE components with IE running before, and I didn't ask you to close IE, but oh well! I guess these are core components from the version-in-use IE.

Richard

 

[JPetroSS]

Sure, I'm running it again.
I'm using Firefox though........

 

[JPetroSS]

Here's the log file again
I disabled the antivirus this time and closed everything else prior to executing.

Is it me, or it seems better?

 

[karlsnooks]

JPetro,
Which AV were you using? I'm just curious. Thanks, karl

 

[JPetroSS]

JPetro,
Which AV were you using? I'm just curious. Thanks, karl

I'm using Avast......

 

[niemiro]

Hello again!

What sometimes happens is that to fix all errors, the System Update Readiness Tool (SURT) knows that it has to run twice, and in these cases, it just starts from the beginning again (without telling the user), and does some log merging at the end. With these errors, I reason that it restarted again, generating multiple lines for the summary, but a bug in the code meant that at some point it forgot that it had done that (restarted), and so did some dodgy stuff when it came to writing one summary from two summaries without merging.

My best guess! Anyway, it looks like the unreported second run fixed all of the remaining issues.

The big question: Does Windows Update work!? Give it a try!

Richard

 

[niemiro]

JPetro,
Which AV were you using? I'm just curious. Thanks, karl

I'm using Avast......

I don't think that it was the AV...but it did no harm temporarily disabling it. Avast is not a known Windows Update killer (Spybot Search and Destroy TeaTimer and Symantec Corporate editions DEFINITELY are!)

 

[JPetroSS]

Oh, unfortunately it still doesn't work!!
Shall I do a repair installation?

 

[niemiro]

Hello again!

One last thing to try.

Please copy the C:\Windows\Logs\CBS folder to your Desktop, right click on it > Send to > Compressed (zipped) folder, and upload the new file which is created on your Desktop here.

I shall just have a little look and see why Windows is still failing the update - it will tell me that

Thanks a lot!

Richard

P.S. It is quite common to have errors still - for some reason unknown to me or my seniors in this field, odd errors do occur, but I do know the fixes for most of them.