Alureon and my broken laptop

[SarahCali]

Copying from my BSOD thread (what would I give to have 'only' that issue now). In trying to fix that probem, laptop is now utterly rooted, no boot, no Windows repair. I do not have another machine available to me (and am not a tech, very clearly).

I tried to follow BSOD advice given, removed AVG and installed Microsoft Security Essentials. It found Alureon and instructed me to run Defender Offline to remove - which it did, apparently with success. The issue was after that - the machine cannot boot. I have run Windows Repair, no dice, machine now takes me to HP Recovery - I am just trying to find the best way to restore things whilst minimizing lost data. I have a full recent backup on external drive (god I'm hoping it did so correctly, certainly spent hours copying files), which I am hoping I can reinstall.

Scared to make the wrong choice from the HP Recovery options. Factory reset, restore point, or clean image. Very unsure what to do. Many thanks in advance

 

[VistaKing]

Sarah

On the PC how far can you get? Can you get to Safe Mode with Networking ?

 

[SarahCali]

Would this be via Esc as powering up, same way as I was able to boot from flash drive? Will try now.

Man phone typing blows

 

[VistaKing]

To get to Safe Mode with networking. Tab on the F8 key while the PC is booting up . On the Advanced Boot Options choose Safe Mode with Networking and press [ENTER].

 

[SarahCali]

No, can't do so. Blue screen flashes immed, and takes me B/w Windiws Error Recivery screen. Either launch startup repairv(again, it's now been 3 times and I know other dude said don't do that it's causing damage), or start normally ... which loops back here

 

[VistaKing]

Do you have a Windows 7 installation disc or a Windows 7 recovery disc? Not an HP Factory Recovery Discs

 

[SarahCali]

No, I don't. It came preinstalled. I'm utterly rooted, right?

 

[VistaKing]

We need some software to get rid of this virus and it is hard to get rid of it without a second PC and the removal programs. Can we get the command prompt opened ? Can you restart and if you get to the Recovery Console screen choose Command Prompt and at the command prompt window type in

taskmgr.exe

Click on the Processes Tab and let me know what is inside

 

[SarahCali]

OK, some good news. I tried again to get to the startup menu, and I am in.

F1 System Info
F2 system Diagnostics
F9 Boot Device Options
F10 BIOS setup
F11 System Recovery

These are good options, right Trying so hard to hold it together!!

 

[cottonball]

Please take a minute to update the current situation...

We know what you are going through is very distressing, but, you need to stay cool (easy for me to say) and provide us with the following information:

Q 1. Do you have the Repair your computer option in the Advanced Boot Options menu?

To find out:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until the Advanced Boot Options menu appears.
Is the Repair your computer option listed?

If it is there, just let us know, but please do not do anything with that option.
Actually, do not run any more scans or any program. At this point it will just make things worse.

Q 2. Do you have a USB flash drive available that you can reformat?

Q 3. What computer are you using right now to post here? MAC or Windows PC?

Q 4. Was TDSSKiller rebooting the computer, and, that is as far as you got when the Startup Repair started to show up?

Q 5. Does Startup Repair report anything, and is unable to take care of it. If so, what message does it give you?

 

[VistaKing]

We don't want F11. That is the partition that stores your Factory Settings . Does it say HP on the screen ?


Cottonball,

She is using a Smart phone either an iPhone for Android

 

[SarahCali]

1. current options as above (I'm not touching anything until told!)
2. Yes, I have a flash drive here
3. Using phone
4. Was not running TDSS - though did so when repairing GooglevRedirect c.2 months ago, in case relevant?
5. Win startup repair runs, but fails and goes to HP Recovery Screen

 

[SarahCali]

Yes, screen says for more options go to - link is HP.com

 

[SarahCali]

Oh, also, do have Mac desktop here - realize prob not helpful?

 

[cottonball]

...current options as above...

So, you do have the Repair your computer option in the Advanced Boot Options menu?
Is that the case: Yes No

If you have the Repair your computer option, we need to figure out how to place a Windows file in a USB flash drive using a MAC.

 

[whs]

What speaks against reinstalling the system from the recovery partition. Just keep tapping F11 after power-on and it gets you into the wizard. Since your files are backed up, you should be good.

 

[VistaKing]

Lets see if we could get a kaspersky rescue disc


Download



Download the ISO file onto your Mac along with the tool below


Download



On the Mac try these steps

:ar: Run the downloaded file rescue2usb.exe.
:ar: On the Kaspersky USB Rescue Disk Maker window, click Browse... and select the iso image of Kaspersky Rescue Disk 10
:ar: Select the required USB device from the drop-down menu.
:ar: Click START.

Wait until the process is complete.

:ar: Click OK on the open window informing that Kaspersky USB Rescue Disk has been successfully created.

Plug the USB flash drive to the infected PC and press F9 for the boot options and choose USB device

Boot your computer from Kaspersky Rescue Disk 10

Press any key to enter the menu.

In the start up wizard window that opens, select the graphic interface language using the cursor moving keys. Press the ENTER key on the keyboard.

Read carefully the license agreement of Kaspersky Rescue Disk. If you agree with all terms, press 1 on the keyboard. To reboot the computer, press 2. To shut down the computer, press 3.

Choose Kaspersky Rescue Disk. Graphic Mode loads the graphic subsystem.
Press [ENTER]

 

[SarahCali]

If I choose Boot Options from list above (is that what you mean?) I have;

Notebook Hard Drive, or Internal Cd Rom Drive options.

Also "F10 to BIzoS Setup"

The issue with HP Restore is that I will lose Windows, no? I assume backup was simply my data files (it was a standard backup)

 

[SarahCali]

OK, read Kapersky option after my reply above. Will try now

 

[VistaKing]

What speaks against reinstalling the system from the recovery partition. Just keep tapping F11 after power-on and it gets you into the wizard. Since your files are backed up, you should be good.

WHS

That is our last resort .

@ Sarahcali , the F9 key is your one time boot options key to boot from the USB flash drive or cd disc .