Always BSOD when playing Dota 2

[jengwei]

Hi techies out there, I have been playing Dota 2 for over 100 hours on my laptop and it is fine until the past recent week. My laptop is a month old and nothing happens when I play Dota 2 for the past 20 days or so.

Attached my dump files and dxdiag please have a look at it.

Checked all the dump files and it is caused by ntoskrnl.exe

Tried reformatting my laptop and it isn't helping.

Hope you guys can read my post and help me solve my problems.

View attachment 205487

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[JMH]

No DMP's were included...

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

We could also use some system information, which you can get easily by running msinfo32. To do that go to start>run>type msinfo32>enter

When it is finished running go to file>save>name it and upload to us here.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[jengwei]

View attachment 205496Hi there sorry for not uploading it because I have no idea (lol)
okay so here it is i zipped up the dump files and the system info. Have a look now please thanks and sorry for not uploading them in my first post.

 

[jengwei]

Hi can anyone help me? and my laptop have an overclocking function and I do not know how to stop it

 

[JMH]

Hi can anyone help me? and my laptop have an overclocking function and I do not know how to stop it

1. If you filled in your System Specs we might be able to better help you...

http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html


2. Please run Driver verifier

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

 

[zigzag3143]

Not definitive. Please follow JMH's suggestions first.

IN one of your crashes audiodg was mentioned and it is a known problem. Please read about it here audiodg.exe uses extreme amounts of memory and is leaking memory - Microsoft Answers

and find the hotfix here. A memory leak issue occurs in the Audiodg.exe process when you play audio on a computer that is running Windows 7, Windows Server 2008 R2, Windows Vista or Windows Server 2008

Memory is mentioned in two of the crashes and the hotfix will resolve audiodg's leak.

 

[jengwei]

Okay I'll try everything and get back you guys asap today.



Processor Intel® Core™ i7 2670QM 2.2 GHz Processor
Operating System Genuine Windows® 7 Home Premium 64bit
Chipset Intel® HM65 Express Chipset
Memory DDR3 1333 MHz SDRAM, 2 x SO-DIMM socket for expansion up to 8 GB SDRAM
Display 14.0" 16:9 HD (1366x768) LED Backlight
Graphic NVIDIA® GeForce® GT 630M with 2GB DDR3 VRAM
Storage 2.5" SATA 500GB 5400rpm/7200rpm
Optical Drive Super-Multi DVD
Card Reader 3 -in-1 card reader ( SD/ MS/ MMC)
Camera 0.3 Mega Pixel Fixed web camera
Networking Integrated 802.11 b/g/n
Built-in Bluetooth™ V3.0
Interface 1 x Microphone-in jack
1 x Headphone-out jack
1 x VGA port/Mini D-sub 15-pin for external monitor
1 x USB 3.0 port(s)
2 x USB 2.0 port(s)
1 x RJ45 LAN Jack for LAN insert
1 x HDMI
Audio Built-in Speakers And Microphone
Altec Lansing® Speakers

 

[youllbelost]

Hi jengwei.

I play DotA 2 too. I had a similar problem which related to the Daemon Tools driver. Have you installed Daemon Tools recently? If yes, then try removing and then launching steam.
At what point do you get the BSOD? after launching steam or the game?

YBL.

 

[zigzag3143]

Hi jengwei.

I play DotA 2 too. I had a similar problem which related to the Daemon Tools driver. Have you installed Daemon Tools recently? If yes, then try removing and then launching steam.
At what point do you get the BSOD? after launching steam or the game?

YBL.

He doesnt, I checked. Good idea though.

 

[youllbelost]

Hi jengwei.

I play DotA 2 too. I had a similar problem which related to the Daemon Tools driver. Have you installed Daemon Tools recently? If yes, then try removing and then launching steam.
At what point do you get the BSOD? after launching steam or the game?

YBL.

He doesnt, I checked. Good idea though.

Most probably Its a driver conflict, it would be helpful if he informs the instance where the BSoD occurs.
Its conflicting with the steam client or is it the game?

YBL.

 

[zigzag3143]

Hi jengwei.

I play DotA 2 too. I had a similar problem which related to the Daemon Tools driver. Have you installed Daemon Tools recently? If yes, then try removing and then launching steam.
At what point do you get the BSOD? after launching steam or the game?

YBL.

He doesnt, I checked. Good idea though.

Most probably Its a driver conflict, it would be helpful if he informs the instance where the BSoD occurs.
Its conflicting with the steam client or is it the game?

YBL.

He has already been asked to run driver verifier specifically because of the conflict. He hasnt returned yet to tell us the results.

 

[jengwei]

@YBL Hi, it actually blue screens after 15 minutes regardless of me idling in the lobby or having a game

 

[youllbelost]

@YBL Hi, it actually blue screens after 15 minutes regardless of me idling in the lobby or having a game

It seems more of a Hardware problem now, does your laptop experience heating problems? If the BSoD does not occur at a specific instance than its probably related to hardware.
Do you get BSoD's even when you are not playing ?

YBL.

 

[zigzag3143]

@YBL Hi, it actually blue screens after 15 minutes regardless of me idling in the lobby or having a game

Well I havent seen any results from verifier so I am on hold till I do

 

[jengwei]

My recent dump files after I used the driver verifier. One of the BSOD occured before I used the driver verifier. After ticking the non microsoft drivers and restarting the computer, I went into Dota 2 to initiate the crash again. Yes it happened again, but this time i didn't get to collect the dump. I waited for at least 10 minutes before restarting my laptop again as the dump didn't progress. I got 2 more errors after the failed one and it's attached. occurred normally without having to even enter Dota 2.

Yea uh, after i restarted my computer because the verifier there stated so, i just did my normal things on the computer.

 

[zigzag3143]

My recent dump files after I used the driver verifier. One of the BSOD occured before I used the driver verifier. After ticking the non microsoft drivers and restarting the computer, I went into Dota 2 to initiate the crash again. Yes it happened again, but this time i didn't get to collect the dump. I waited for at least 10 minutes before restarting my laptop again as the dump didn't progress. I got 2 more errors after the failed one and it's attached. occurred normally without having to even enter Dota 2.

Yea uh, after i restarted my computer because the verifier there stated so, i just did my normal things on the computer.

Non of these had driver verifier enabled, but all point to memory corruption.

Keep running verifier for 36 hours and upload any dmps

 

[jengwei]

Recent 2 dumps. Both errors occurred when I was playing .tp files using WMP. I was sure this time when the 2 errors occurred my verifier was running.

 

[jengwei]

Recent two crashes. Again, driver verifier is running. I will continue to post my dump files here

 

[jengwei]

Er guys i am doing the system restore as i am typing this post out. It just kept crashing and the dump files i just uploaded were the last ones since i am on system restore right now

 

[jengwei]

The last and recent one before my my laptop encountered blue screen errors repeatedly even during startups