AMD HDMI output - not plugged in

[Keplinghj]

I have a hp pavilion g7 laptop that does not have sound. How do I fix this problem?

 

[oscer1]

Hi welcome to the forum

check the default playback device is set to the hdmi audio

 

[Keplinghj]

That is the only option. It tells me that the device is not plugged in. Also no audio devices are found.

 

[oscer1]

go to hp support site and download and install the graphics driver then check if option is available. has it ever worked?

 

[Keplinghj]

I don't have internet right now. Was just trying to play my cds. It has worked before but my husband didn't use it for a while because it crashed from a virus. Since its been cleaned and restored the sound doesn't work.

 

[oscer1]

none of the sound works? from playing a music cd or windows sounds?

 

[Keplinghj]

Nope. Not even game sounds. It says the audio device could not be found and its unplugged. Its been awhile since I worked on computers, I couldn't figure it out by going into the control panel and everything else.

 

[oscer1]

OK remove the hdmi cable from laptop. go to device manager and post a screen shot of device manager with the sound section expanded. also post a screen shot of the default playback window.

 

[Keplinghj]

The only thing I have removeable on it is the charger cord and sd card and piece sticks out of the usb port. There isn't or hasn't been an hdmi cable. I am on my phone with bad signal. I have pictures of the default playback window it won't upload for me.

 

[oscer1]

got cunfused by the title of thread said hdmi. on a internet computer download and tranfer it to the hp and install the driver from hp support site.

 

[Keplinghj]

Its what it says on the sound window. Ill have to do it tomorrow. I don't have internet near me at the moment. But thanks for trying to help!

 

[oscer1]

your welcome, are their any yellow or red marks next to anything in device manager?