Another installation is in progress

[knukey]

Getting this error during Office 13 install:

"We're sorry, but we could not start your Office installation. Another installation is in progress. Please try again later."

Any help is appreciated.

 

[caperjack]

hi, and welcome to sevenfourms ,did you reboot computer and try the install again or
did you do a alt+ctrl+del and open taskmanager and make sure office was shutdown,and try opening it/installing it again good luck

 

[Brink]

Hello Knukey, and welcome to Seven Forums.

That error means that you currently have something else being installed, and that you cannot install Office until it has finished installing.

If you don't have anything else installing, then restart the computer, and see if you are able to install Office afterwards.

Hope this helps,
Shawn

 

[knukey]

Reboot does not help

I cannot see anything else installing, but I keep getting the error. I get the error when executing this file for the install:

Setup.x86.en-US_ProPlusRetail_4XXRN-6372F-2MXTG-84Y3R-367T3_TX_PR_act_1_.exe

 

[caperjack]

I cannot see anything else installing, but I keep getting the error. I get the error when executing this file for the install:

Setup.x86.en-US_ProPlusRetail_4XXRN-6372F-2MXTG-84Y3R-367T3_TX_PR_act_1_.exe

as suggested did you reboot the computer and try install again

 

[knukey]

Yep

I tried to reboot, same error.

 

[caperjack]

I tried to reboot, same error.

did some googling ,it could be that office is not fully uninstalled ,the link provides a Microsoft fixit to run and after it done try the install again
How to uninstall Office 2013 or Office 365

 

[Ranger4]

Open Control Panel & select Programs & Features & scroll down & check to see if there is already Microsoft Office installed. If so, you will have to uninstall it first. Then restart your computer & try the install again.
Office 2013 starts off using the installation disc & then a lot of the installation is done by downloading from MS & installing, so make sure that your internet access is free & not being used.

 

[knukey]

I ran the fix and got another error.

"Troubleshooting was unable to automatically fix all of the issues found. You can find more details below"

Problems found
Microsoft Office Click-To-Run Suite is installed Not fixed

The XML page cannot be displayed
Cannot view XML input using XSL style sheet. Please correct the error and then click the Refresh button, or try again later.


--------------------------------------------------------------------------------

The specified module could not be found.

 

[knukey]

I have since installed the free Excel reader and it worked fine. Still getting the error trying to install Office 13 though.

 

[caperjack]

maybe be something left in the registry ,not going to tell you to use a registry cleaner to see if it would help ,but I will say that if the computer was mine or on my desk ,I would use one, and I would use the trusted Ccleaner to clean the registry .that's what I would try

 

[knukey]

If YOU were to use a registry cleaner, which one WOULD you use?

 

[caperjack]

If YOU were to use a registry cleaner, which one WOULD you use?

CCleaner ,I have used it on multiple computers and never had an issue with ,but one has to be careful and set it up correctly .I will provide a few links ,you decide .
How to Use CCleaner Like a Pro: 9 Tips & Tricks

ccleaner home site.
CCleaner - PC Optimization and Cleaning - Free Download