Another Problem Event Name: Blue Screen

[modelerr]

I have encountered a Blue Screen event problem similar to other posts - my new 64-bit computer (HPE-257c-b) shuts down (i.e., Windows Unexpected Shutdown) after having been in dormant mode for a couple hrs. Specifics are:

Problem Event Name: Blue Screen
OS Version: 6.1.7600.2.0.0.768.3
Local ID 1033

BC Code: 9f
BCP1 0000000000000003

OS Version: G_1_7600
Service pack 0-0
Product 768-1

Other posted solutions recommend installing new drivers; given my specifics, is this fix appropriate for my situation also [& which driver(s)]? I have attempted (& attached) a Bugcheck analysis but am not sure how to interpret results, though it seems likely that a driver is at fault. Thanks for your help.

-modelerr

 

[zigzag3143]

I have encountered a Blue Screen event problem similar to other posts - my new 64-bit computer (HPE-257c-b) shuts down (i.e., Windows Unexpected Shutdown) after having been in dormant mode for a couple hrs. Specifics are:

Problem Event Name: Blue Screen
OS Version: 6.1.7600.2.0.0.768.3
Local ID 1033

BC Code: 9f
BCP1 0000000000000003

OS Version: G_1_7600
Service pack 0-0
Product 768-1

Other posted solutions recommend installing new drivers; given my specifics, is this fix appropriate for my situation also [& which driver(s)]? I have attempted (& attached) a Bugcheck analysis but am not sure how to interpret results, though it seems likely that a driver is at fault. Thanks for your help.

-modelerr

We need the actual DMP file created when your computer crashed. Please use these instructions to find and upload it to us. http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

The Doc file you upload was empty

Thanks in advance


Ken

 

[modelerr]

Re: Another Event name Blue Screen Problem

Thanks-i have attached the requested (zipped) mini dump folder.

 

[Jonathan_King]

The first thing that jumped out at me when I opened the log files was your anti-viruses AVG, Semantic, and Zone Alarm.

Ironically, all 3 AVs are well known for causing BSODs. Also, running multiple AVs on the same machine is regarded as a bad idea, as conflicts and other issues can occur, such as BSODs.

Remove AVG completely: http://download.avg.com/filedir/util/avg_arv_sup_____.dir/avgremoverx64.exe

Remove ZA: http://download.zonealarm.com/bin/free/support/cpes_clean.exe

Remove Norton 2009 with this tool: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

Replace them with Microsoft Security Essentials: http://www.microsoft.com/security_essentials

If the BSODs go away, you can later install Norton 2010 if you prefer. Personally, I use MSE because it is free, but to each his own.

Norton is blamed outright by one dmp, and another has evidence ZoneAlarm caused it. Personally, I suspect the issue is caused by at least 1 AV, and possibly the combination of them all.

[font=lucida console]
BugCheck 9F, {3, fffffa800b209060, fffff80000b9c518, fffffa800d74db80}
Probably caused by : usbccgp.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
BugCheck 9F, {3, fffffa80077bda20, fffff8000418d748, fffffa800c1f86d0}
Probably caused by : pci.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
BugCheck 3B, {c0000005, fffff80002dd0870, fffff8800c874040, 0}
Probably caused by : ISWKL.sys ( ISWKL+3dd5 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
BugCheck 7F, {8, 80050031, 6f8, fffff80002a4ce60}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
BugCheck 7F, {8, 80050031, 6f8, fffff80002ad1c91}
Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
BugCheck 9F, {3, fffffa80077bca20, fffff80000b9c518, fffffa800d1486d0}
Probably caused by : pci.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
BugCheck 7F, {8, 80050031, 6f8, fffff80002a8be60}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
BugCheck 9F, {3, fffffa800b5e8a00, fffff80004187518, fffffa800f3fe510}
Probably caused by : usbccgp.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
BugCheck 9F, {3, fffffa800b733060, fffff80000b9c518, fffffa8018462010}
Probably caused by : usbccgp.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
BugCheck 50, {fffff8a1084e6ff2, 0, fffff80002a85560, 5}
Probably caused by : SRTSP64.SYS ( SRTSP64+3764a )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
BugCheck 9F, {3, fffffa80077cc060, fffff80004192518, fffffa800ab482b0}
Probably caused by : pci.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]

 

[modelerr]

Jonathan,

Thanks very much for your reply. The Norton AV you detected came with my OEM purchase (free trial), but
I have not activated it and have never used. Can it still be contributing to the BSOD problem? In any event I will remove it as you suggest.The AVG is my preferred free AV and I am loath to remove (had poor results with MSE) unless I'm sure it is a cause; same for ZA. What about driver problems? I think other MS posted solutions mentioned these. Have these been ruled out in my case? Also, does MS have any tech reports on BSOD's? Would appreciate links if you have.

 

[CarlTR6]

Yes, it can; because it is installed, the drivers are installed, there are registry entries, etc.

ZA is a known cause of BSOD's in Win 7. It simply does not work with most Win 7 installations. I am sure ZA will get it right eventually; but they don't have it right now.

For the purpose of troubleshooting, uninstall AVG; it has definitely caused problems on some systems. It never caused a problem for me; but I run Avast now. The reason for using MSE is that it is an MS program; thus it is very unlikely to cause a conflict. You can try AVG again after we get your system stable.

 

[Jonathan_King]

Norton is blamed for one crash, which means it is definitely running.

BugCheck 50, {fffff8a1084e6ff2, 0, fffff80002a85560, 5}[FONT=lucida console]
[/FONT]Probably caused by : SRTSP64.SYS ( SRTSP64+3764a )

I see a netio.sys error, which is often caused by ZA.

BugCheck 7F, {8, 80050031, 6f8, fffff80002ad1c91}[FONT=lucida console]
Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )[/FONT]

If you want to partially take advice, go for it. Uninstall what you are willing to, but if it doesn't solve the problem, uninstall the other programs.

I can't go on and give other advice though until those 3 programs are uninstalled.

What are you referring to by tech reports by MS?

As for driver problems, all I see right now is AV.

 

[zigzag3143]

Jonathan,

Thanks very much for your reply. The Norton AV you detected came with my OEM purchase (free trial), but
I have not activated it and have never used. Can it still be contributing to the BSOD problem? In any event I will remove it as you suggest.The AVG is my preferred free AV and I am loath to remove (had poor results with MSE) unless I'm sure it is a cause; same for ZA. What about driver problems? I think other MS posted solutions mentioned these. Have these been ruled out in my case? Also, does MS have any tech reports on BSOD's? Would appreciate links if you have.

I dont often get involed in a thread that others are handling but in this case I feel I must.

CArl, and Jonathan are correct. The various ways that AV apps hook into the OS and their interaction makes and coherent analysis almost impossible

If your prefered AV is AVG use it. It is not the worst offender in the AV BSOd problem but you have to remove Symantec, and ZAP.

These Are ALL driver problems. Netio.sys and Zone alarm, etc.

As to tech reports on BSOD's there are thousands. Do you have a specific one that you are interested in? They are fairly technical and require at least some knowledge of the way the OS handles memory.

Let us know the results as we are not able to move forward until you do

Ken

 

[JMH]

Hi modelerr,


I support the advice that you have received thus far from zigzag3143, Jonathan King & CarlTR6 .


If you want to solve your BSOD problem you would be well advised to follow what has been suggested.


Jan.

 

[modelerr]

Jan, Ken, Jonathan & Carl,

Thanks for your collective thoughts. I have uninstalled both Norton & ZA and
am monitoring results. I will post tomorrow whether BSOD reemerges (it has greeted
me every AM for past few days.)

 

[JMH]

Jan, Ken, Jonathan & Carl,

Thanks for your collective thoughts. I have uninstalled both Norton & ZA and
am monitoring results. I will post tomorrow whether BSOD reemerges (it has greeted
me every AM for past few days.)

I trust that you used the appropriate uninstall tool for Norton & ZA.

Looking forward to hearing how things go......

Jan.

 

[CarlTR6]

modelerr, very good. Thank you for following the advice. Remember, this is for troubleshooting. We have to eliminate known possible problems to either confirm or eliminate them as problems.

When you get your system running smoothly, you may well be able to run AVG. I seriously doubt that you will be able to run ZA without BSOD's. Remind me when you get your system stable and i will tell you the third party firewall I use and have had no problems.

Please post ASAP if you have another BSOD. And let us know if your system is running smoothly.

 

[modelerr]

Re: Another Event Name: Blue Screen problem-BSOD

Well, after uninstalling Norton and ZA the BSOD (using the un-installation tools you sent) has not reappeared. (I have kept AVG in place.) Knock on wood that this will remain the case- though I will post here again if it does. Not sure what the implications of this are.....Norton & ZA are widely used- should we conclude they are incompatible with win 7? Thanks again for all your collective help- maybe this result will help others, too.

-Rich

 

[theog]

NIS 2010 & 360 v4 work very well with Windows7.

How to sortout BSOD with Norton software.
Blue screen with "STOP 0x0000007f" error on Windows 2003/XP/2000/NT

 

[CarlTR6]

Well, after uninstalling Norton and ZA the BSOD (using the un-installation tools you sent) has not reappeared. (I have kept AVG in place.) Knock on wood that this will remain the case- though I will post here again if it does. Not sure what the implications of this are.....Norton & ZA are widely used- should we conclude they are incompatible with win 7? Thanks again for all your collective help- maybe this result will help others, too.

-Rich

Rich, I pleased to hear your system is running smoothly. Thank you for reporting back.

Theog is correct; NIS 2010 does appear to work with Win 7. ZA does not. I am sure ZA will get it right down the road.

Happy Computing!

 

[JMH]

Well, after uninstalling Norton and ZA the BSOD (using the un-installation tools you sent) has not reappeared. (I have kept AVG in place.) Knock on wood that this will remain the case- though I will post here again if it does. Not sure what the implications of this are.....Norton & ZA are widely used- should we conclude they are incompatible with win 7? Thanks again for all your collective help- maybe this result will help others, too.

-Rich

Rich,

Thanks for reporting back.

Glad to hear that things are back to normal & that AVG is not interfering.

Let us know if you require more help.

Jan.

 

[Jonathan_King]

Well, after uninstalling Norton and ZA the BSOD (using the un-installation tools you sent) has not reappeared. (I have kept AVG in place.) Knock on wood that this will remain the case- though I will post here again if it does. Not sure what the implications of this are.....Norton & ZA are widely used- should we conclude they are incompatible with win 7? Thanks again for all your collective help- maybe this result will help others, too.

-Rich

Glad to hear it appears to be solved.

Read this post by the famed jcgriff2:

My theory revolves around the enhanced security that came about in Vista when the user tokens were split. A "user-admin" account in Vista & Windows 7 runs with a single user token. When full admin rights are needed, elevation occurs via consent.exe (UAC) and the 2nd token is obtained for the particular function requiring full admin permission. Only the single Hidden Admin user account (SID = x-500) runs with both user tokens in Vista & Windows 7.

Certain system services run under the "Local Account". The firewall drivers run in kernel mode under NT AUTHORITY\SYSTEM and can block local NETBIOS ports used by system services, resulting in APPHANGs, which after 30000ms, becomes an APPCRASH.

- Windows Explorer or IE8 screen background fading white
- small blue circle spinning endlessly
- The phrase "..Not Responding..." appears
- WERCON screen appears and asks about reporting, close program, check online for solution, restart the crashing app, etc...

In XP, all admin accounts run with 2 user tokens = full admin rights; hence the reason Zone Alarm, NIS, KIS, MIS, N360, et al., do not have problems. Only 1 level of security to deal with.

I have always held that the differing levels of security in Vista/ Windows 7 make it extremely difficult for Internet Security Suites to function normally (as in XP).

 

[masu0021]

Hi all,

I have the same blue screen problem but not sure if the cause and solution of the problem are the same as above. Can you guys please take a look at my case. I was running a Matlab file when the problem appeared. Here is the error message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 5129
Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80049DE060
BCP3: FFFFF80003F07748
BCP4: FFFFFA8005379880
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\081610-17550-01.dmp
C:\Users\Siti\AppData\Local\Temp\WER-45271-0.sysdata.xml

Thanks for your help. Really appreciate it!

Regards,
Siti

 

[Jonathan_King]

Hi all,

I have the same blue screen problem but not sure if the cause and solution of the problem are the same as above. Can you guys please take a look at my case. I was running a Matlab file when the problem appeared. Here is the error message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 5129
Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80049DE060
BCP3: FFFFF80003F07748
BCP4: FFFFFA8005379880
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\081610-17550-01.dmp
C:\Users\Siti\AppData\Local\Temp\WER-45271-0.sysdata.xml

Thanks for your help. Really appreciate it!

Regards,
Siti

Welcome!

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Create a new thread, rather than posting in this old one.