Another Win 7 Pro validation issue 0x8004fe21...

M

mscofano

New member
Local time
6:31 PM
Messages
6
Hi,

after upgrade the hardware (MB, processor and RAM) I installed from zero Win 7 Pro, and validate the copy by phone, a breeze.

Dozens of boots ahead, all things OK, this error 0x8004fe21 start to pop-up couple times a day. After a boot it vanishes, and maybe not appear again on the same day.

As you probably guess by my English, my Win 7 is non-US.

Any suggestions?
 

My Computer My Computer

OS
Windows 7 Professional 64 bits

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
OK.

Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-2DM2D-F3R2X-VM3P7
Windows Product Key Hash: SJkJGBMpAcTDqfS4OotVuUu6rYI=
Windows Product ID: 00371-414-1452376-85747
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {E3D33334-9388-4DEE-A992-5484AE5BABD2}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E3D33334-9388-4DEE-A992-5484AE5BABD2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VM3P7</PKey><PID>00371-414-1452376-85747</PID><PIDType>5</PIDType><SID>S-1-5-21-2040823096-1561479700-3386803871</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DH77DF__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>KCH7710H.86A.0069.2012.0224.1825</Version><SMBIOSVersion major="2" minor="7"/><Date>20120224000000.000000+000</Date></BIOS><HWID>38D53A07018400FE</HWID><UserLCID>0416</UserLCID><SystemLCID>0416</SystemLCID><TimeZone>Hora oficial do Brasil(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Versão do serviço de licença do software: 6.1.7601.17514
 
Nome: Windows(R) 7, Professional edition
Descrição: Windows Operating System - Windows(R) 7, RETAIL channel
Identificação da Ativação: e838d943-63ed-4a0b-9fb1-47152908acc9
Identificação da Aplicação: 55c92734-d682-4d71-983e-d6ec3f16059f
PID estendido: 00371-00170-414-145237-00-1046-7600.0000-0162013
Identificação da Instalação: 013870931196275653523064950326629640083315087735954633
URL do Certificado do Processador: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
URL do Certificado da Máquina: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
URL da Licença de Uso: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
URL do Certificado da Chave do Produto (Product Key): [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Chave do Produto (Product Key) Parcial: VM3P7
Status da Licença: Licenciado
Contagem de rearmação restante do Windows: 4
Hora confiável: 18/01/2013 07:36:47
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:17:2013 16:58
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAln1qOal8JFvowmCg5C0cPJZj
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            INTEL        A M I
FACP            INTEL         DH77DF 
HPET            INTEL         DH77DF 
MCFG            INTEL         DH77DF 
SSDT            INTEL         DH77DF 
SSDT            INTEL         DH77DF 
SSDT            INTEL         DH77DF
 
Last edited by a moderator:

My Computer My Computer

OS
Windows 7 Professional 64 bits
mscofano said:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Click to expand...

Please validate the installation at Genuine Microsoft Software, then post a new MGADIAG report.

Regards,
Golden
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
New MGADiag log

After installation of WindowsActivationUpdate.exe, runned MGADiag.exe:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-2DM2D-F3R2X-VM3P7
Windows Product Key Hash: SJkJGBMpAcTDqfS4OotVuUu6rYI=
Windows Product ID: 00371-414-1452376-85747
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {E3D33334-9388-4DEE-A992-5484AE5BABD2}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E3D33334-9388-4DEE-A992-5484AE5BABD2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VM3P7</PKey><PID>00371-414-1452376-85747</PID><PIDType>5</PIDType><SID>S-1-5-21-2040823096-1561479700-3386803871</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DH77DF__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>KCH7710H.86A.0069.2012.0224.1825</Version><SMBIOSVersion major="2" minor="7"/><Date>20120224000000.000000+000</Date></BIOS><HWID>38D53A07018400FE</HWID><UserLCID>0416</UserLCID><SystemLCID>0416</SystemLCID><TimeZone>Hora oficial do Brasil(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Versão do serviço de licença do software: 6.1.7601.17514

Nome: Windows(R) 7, Professional edition
Descrição: Windows Operating System - Windows(R) 7, RETAIL channel
Identificação da Ativação: e838d943-63ed-4a0b-9fb1-47152908acc9
Identificação da Aplicação: 55c92734-d682-4d71-983e-d6ec3f16059f
PID estendido: 00371-00170-414-145237-00-1046-7600.0000-0162013
Identificação da Instalação: 013870931196275653523064950326629640083315087735954633
URL do Certificado do Processador: http://go.microsoft.com/fwlink/?LinkID=88338
URL do Certificado da Máquina: http://go.microsoft.com/fwlink/?LinkID=88339
URL da Licença de Uso: http://go.microsoft.com/fwlink/?LinkID=88341
URL do Certificado da Chave do Produto (Product Key): http://go.microsoft.com/fwlink/?LinkID=88340
Chave do Produto (Product Key) Parcial: VM3P7
Status da Licença: Licenciado
Contagem de rearmação restante do Windows: 4
Hora confiável: 18/01/2013 14:23:20

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:18:2013 11:02
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAln1qOal8JFvowmCg5C0cPJZj

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL A M I
FACP INTEL DH77DF
HPET INTEL DH77DF
MCFG INTEL DH77DF
SSDT INTEL DH77DF
SSDT INTEL DH77DF
SSDT INTEL DH77DF
 

My Computer My Computer

OS
Windows 7 Professional 64 bits
The report looks fine to me - If you're only getting the notification occasionally, then it's probably the result of a race condition, where two or more processes fight over resources.
If the SPPSVC is one of those processes, and doesn't gain access within a certain time, it will flag it with the notification.

The most common cause is security software - what AV do you currently have installed? What other security software is installed.
What other AV's have EVER been installed?
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I run Norton 360 and Malwarebytes in parallel, in 3 machines; in fact, with same SW configuration, but different HW.
For now, since WindowsActivationUpdate.exe, no more errors msg...
Besides that, Acrobat, Chrome, Evernote, Dropbox, GoogleDrive, MS Office 10, Iomega Encryption (for 3.0 USB HDD), Allway Sync and WMatch.
Since it is a fresh install, no other software ever been installed, but I used Windows Easy Transfer to replicate the previous accounts.
 

My Computer My Computer

OS
Windows 7 Professional 64 bits
Norton would be my guess as to the cause - I've seen too many machines adversely affected by it.
Check the Malwarebytes forums for the best settings to use to run with Norton - it possibly is the combination that is the problem.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
OK.
if the error keeps repeating, I'll stop N360 for some days; or need to uninstall it completely to test?
 

My Computer My Computer

OS
Windows 7 Professional 64 bits
It's preferable to uninstall it completely (you can install MSE once it's out), and run the Norton Removal Tool as well......

Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
OK.
Anyway, no more errors, and now two boots since WindowsActivationUpdate.exe; it could have fixed something?
I'll left the PC on the weekend at my office, to test and remotely access some files.
If no more errors - hope so - solved; if has, I'll follow your directions.
Thanks for all, have a nice weekend!
 

My Computer My Computer

OS
Windows 7 Professional 64 bits

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
You're welcome - good luck.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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