AntiVirus problems.

[WinKid]

Hi there.

About 2 days ago. My Nod32 2010 (i think) ran out. i had 90 day till it finishs and after i have to sub. anyways.

When my nod32 finished i uninstall my nod32 off my windows 7 system. when i tryed to add Bitdefender 2010 this error kept coming up telling me that i should get assists off a IT Technician.

i dont have the screenshot atm. but once i go home i will put up a picture of the problem.

Sorry that i cant explain much. im in college atm and i dont have a picture to say 1000 words..

 

[Francis93]

I advice you to get rid of BitDefender and install Microsoft Security Essentials (MSE). It's a basic yet proven FREE antivirus solution for Windows 7 users. Almost all people here in the forum highly recommend and use MSE. It's lightweight and uses very less system resources and most of all it's very effective.

P.S. Wrong forum.

 

[WinKid]

I advice you to get rid of BitDefender and install Microsoft Security Essentials. It's a basic yet proven FREE antivirus solution for Windows 7 users. Almost all people here in the forum highly recommend and use MSE. It's lightweight and uses very less system resources and most of all it's very effective.

P.S. Wrong forum.

I tryed installing that too. but that error keeps coming up.

sorry its wrong forum.. new to this site

 

[Francis93]

Could you please post a screenshot with the error on the screen?

 

[eldinv]

NOD32 doesn't have a 2010 version.

Anyhow, uninstall it and install Microsoft Security Essentials.

 

[WinKid]

Could you please post a screenshot with the error on the screen?

I post a screenshot once i go home soon.

NOD32 doesn't have a 2010 version.

Anyhow, uninstall it and install Microsoft Security Essentials.

Im not sure if its 2010 unless i have made a mistake.

 

[Francis93]

NOD32 doesn't have a 2010 version.

Anyhow, uninstall it and install Microsoft Security Essentials.

True.

According to him, his license ran out so he decided to uninstall NOD, with the intention of replacing it with BitDefender. When he was about to install, an error comes up. The same thing happens to MSE. Let's just wait for the OP to post a screenshot of the error.

 

[eldinv]

You might actually have a virus/malware preventing installation. So, we shall wait for screenshot, but be read to do a scan. If possible install Malwarebytes and do a full scan.

 

[Lomai]

Also try - How do I manually uninstall my ESET security product?

 

[WinKid]

this is the problem that comes up on Bit defender.

P.S. i have done the same thing to other Microsoft Security Essentials too.

 

[Keiichi25]

Have you tried uninstalling the ESET AV yet though?

 

[Jacee]

See if this helps .......

1. Download msiserver.zip and save it to Desktop.
http://www.winhelponline.com/blog/wp-content/uploads/msiserver.zip

2. Unzip the file and extract msiserver.reg to the Desktop.
3. Right-click msiserver.reg and choose Merge.
4. Click Yes when asked for confirmation.
5. Restart Windows

 

[Francis93]

WinKid,

The Windows Installer Service that came with your Windows 7 could be unregistered or damaged. For the fix, just do what Jacee said and then install Microsoft Security Essentials. Get rid of BitDefender.

 

[WinKid]

i still keep geting error adding Microsoft Security Essentials. i dont understand.. why it wont let me install antivirus

 

[Francis93]

i still keep geting error adding Microsoft Security Essentials. i dont understand.. why it wont let me install antivirus

The Windows Installer Service might be corrupted or damaged by malware. Please perform a FULL SCAN using Malwarebytes' Anti-Malware:

• Simply download Malwarebytes' Anti-Malware from the one of the links below.
• Double click the downloaded file to install the application on your computer.
• It is necessary to update before performing a scan. Make sure the last two options are ticked.
• When the application is open, select Scan and the application will guide you through the remaining steps.

 

[Jacee]

Please take a look at this article
How do I manually uninstall my ESET security product?
ESET Knowledgebase - How do I manually uninstall my ESET security product?

 

[eldinv]

Thankfully, I stopped using NOD32 back from version 2.7. Programs that require so much effort to uninstall is a bad thing.

Do as suggested earlier, boot in safe mode with networking and install Malwarebytes and perform a full SCAN.

Chances are you got some kind of bug.