App crash -PLEASE HELP

[altaf]

Need help! whenever i run this pos software after some time it crashes and i get the following messege.




Problem Event Name: APPCRASH
Application Name: e-ZY AutoMan.exe
Application Version: 2.1.0.295
Application Timestamp: 4d5cd657
Fault Module Name: UxTheme.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdb38
Exception Code: c0000005
Exception Offset: 0003f986
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 6837
Additional Information 2: 68372e20301cad9b513ed35cbaacc04e
Additional Information 3: ce87
Additional Information 4: ce87d52990cc62235138bd83d896b706

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

APPARENTLY THIS HAPPENS ONLY ON MY LAPTOP EVERYONE IN THE OFFICE LAPTOP WORKS FINE ALL RUNNING WINDOWS 7.
PLEASE SOMEONE HELP ON HOW TO RESOLVE THIS ISSUE.

 

[jcgriff2]

I can't find any "read me" info on this product; I do see Windows 7 mentioned, though.

I assume this is the app..? - Global Automated Solutions Limited - Downloads - Automan eZYFinance

FAQ - Global Automated Solutions Limited - FAQS - Automan EzyFinance

The app crashed due to conflict with uxtheme.dll - Windows theme library driver.

I see exception 0xc0000005 = memory access violation.

If you have Internet Security Suite installed, remove it and see if APPCRASHes continue -

Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Regards. . .

jcgriff2

`

 

[altaf]

jcgriff2,

thanks for your support.

unintalled the kaspersky internet security using the uninstall links you provided but the problem still persists.

this time i got the following 2 app crash messege:



Problem signature:
Problem Event Name: APPCRASH
Application Name: e-ZY AutoMan.exe
Application Version: 2.1.0.295
Application Timestamp: 4d5cd657
Fault Module Name: MSVBVM60.DLL
Fault Module Version: 6.0.98.15
Fault Module Timestamp: 4a5bda6c
Exception Code: c00000fd
Exception Offset: 0004c8b1
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 5808
Additional Information 2: 58082aa14752926b12821255d3fd72cd
Additional Information 3: 4dc1
Additional Information 4: 4dc13674346ee4896cad06fea23bbc70

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

second msg:

Problem signature:
Problem Event Name: APPCRASH
Application Name: e-ZY AutoMan.exe
Application Version: 2.1.0.295
Application Timestamp: 4d5cd657
Fault Module Name: StackHash_6837
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: b23f52df
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 6837
Additional Information 2: 68372e20301cad9b513ed35cbaacc04e
Additional Information 3: ce87
Additional Information 4: ce87d52990cc62235138bd83d896b706

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Kindly assist