Solved Application Crash

[Apple92]

Hi!

It's Apple here.
I have a problem with my laptop.I downloaded few good videos from the youtube.
And everytime I want to move the videos to the chosen folders (all downloaded videos will store at realplayer folder),there will be a box saying something this "restart the program".And so,I clicked and then everything will be refresh as I haven't click to the realplayer folder.

Few mins ago,I'm trying to delete few videos and it happened again.The truth is,this thing has gone for a long time.Do I need to update or what?Or is it some kind of virus?
Thanks for your patience because I know English isn't my native and so,I believe many grammar errors?

 

[usasma]

Please provide this info (even though you're not reporting BSOD's): http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[Apple92]

Usasma,I'll come back again.

Phew~It looks hard.I don't know how to do that but I'll try.

*Never give up never surrender*

 

[Arc]

At the same time, upgrade your codecs to Shark007's FREE Codec solutions - Windows 7 codecs .

Faulty and corrupted codecs often results in crashes while browsing the videos folder.

 

[Apple92]

Well,I'm stuck at number 4.But anyway,here is what I can give to you while I following steps given.

I tried to capture the real thing for you but then,once again everything become stuck.HUH

 

[Apple92]

OK Arc.Will do sire

 

[usasma]

Right click on the Windows_NT6_BSOD_jcgriff2 folder
Select "Send to"
Then select "Compressed (zipped) folder"
It's create a file named Windows_NT6_BSOD_jcgriff2.zip
That's the one that you want to upload.

Disregard the perfmon report as you posted the screen shot of it

 

[Apple92]

Hi how are you?

Here Hope I did the right thing.Yea I'm a novice and still need you guys to help me

 

[usasma]

1st problem, you do not have Service Pack 1:
Please do the following:

Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates (may take repeated visits)
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
NOTE: For Vista, read these notes:

Read these notes for installing Vista SP1: Learn how to install Windows Vista Service Pack 1 (SP1)
Read these notes for installing Vista SP2: Learn how to install Windows Vista Service Pack 2 (SP2)

5. Visit Windows Update and get any other available updates. May take repeated visits, but keep it up until you get several "Windows is updated" results.
If you're having difficulties with installing a Service Pack, please use the SURTool from this link: What is the System Update Readiness Tool?
Also, check out this troubleshooting link from Microsoft: Troubleshoot problems installing Service Pack 1 (SP1) for Windows 7 and Windows Server 2008 R2

I have had limited success in installing updates/Service Packs when using a "clean boot". I suspect that I'm just bypassing the problem - and that it can come back to bite me in the butt later on.

Many of your crashes blame explorer.exe - the Windows file responsible for copying. I suggest (after SP1) that you check the 3rd party shell extensions (use this free tool: ShellExView - Shell Extension Manager For Windows )
Disable all of the non-Microsoft and non-Windows one's and see if that helps. If it does, re-enable them in groups of 5 or 10 to see which one is causing it.

One of the errors blames - PS1\ePSXe.exe
This appears to be a Sony Playstation emulator. Please uninstall it to test.

 

[Apple92]

Okay Usasma.

I'll try my best.I bought this laptop 2 years ago at
one shop.I found out that the shop sells fake
and original products.The thing is,if I update
as what you told me to,will it affect anything
because I believe my windows 7 isn't original.
Yea,I bought this.The salesman refused to give away
few stuffs.

I'll slowly do this and will inform you later.Thanks

 

[usasma]

If the Windows isn't legal, we won't be able to offer any further support.

 

[Apple92]

Hello,I've solved the problem.Thank you.So i guess I'll mark it as solved.k thanks