Arkham Asylum wont install

[johnwillyums]

Hi Folks.

Today I got Batman Arkham Asylum and tried to install it.
I had previously had the free demo installed and I just went ahead and put the disk in and clicked autorun.
The installation seemed to run smoothly but I couldn't access the game even though it was there in my start menu etc it wouldn't run. All I got was a square splash box with install at the bottom greyed out and run game or setup would not work.
I figured it might be one of two things: the pre release demo or pctools firewall.
I used RevoUninstaller to get rid of the demo and all of it's traces, restarted and disabled pctools firewall.
Then I tried again and this time I got an error box saying "wxmsw28u_core_vc_custom.dll." is missing and advising re-installing the program.

I've tried this several times and I'm not succeeding. Also the empty shells of both the game appear in My Games.
I'm stuck here. Anyone know what I've done wrong?

John

ps. I'm on W7 HP x64

 

[johnwillyums]

I just looked at the compatibility list and Batman is there as x86.
Does this mean I've bought a game that I can't play?

 

[HughShaw]

I have Batman Arkham Asylum installed on Win7 x64 working perfectly so it's not your Windows version. Anyone else?

 

[johnwillyums]

Thanks Hugh. I didn't think that could be the case as the demo worked perfectly.
I really wanted to be The Batman this weekend

 

[HughShaw]

Are you saying that you previously installed the demo which may have messed up your registry? Then you went out and bought the retail version, and it's now not installing correctly?

From what it sounds like, RevoUninstaller definitely caused the issue by not completely removing the demo. Is it possible to reinstall the demo and simply use Windows uninstaller to remove? That's what I'd try to do.

 

[poin2]

I believe the wxmsw28u_core_vc_custom.dll is related to PhysX. If you haven't installed PhysX, you may need to do so even if you don't turn it on.

When the same problem has come up with other games, some have sometimes installed to folders that are different than the default and it's fixed whatever likely registry issue is occurring.

But whatever issue you're having, it's not Arkham Asylum not being compatible with Windows.

 

[johnwillyums]

Poin2. You were right. Following my recent install of the retail copy of W7 x64 I had neglected to re-install PhysX. I had assumed it would come with the latest drivers (195.39).
I have now installed PhysX but I'm afraid it hasn't solved my problem or made any difference.
If I try to install the game it acts like it's already installed but I get the same error as above if I try to launch it. I have also tried setup from within the program but with the same results.

Hugh. I am now trying your idea. I have found a download for the demo. Unfortunately it's going to take an hour and a half.
I'll then try to re-install that. It occurs to me that I shouldn't have to uninstall it. Surely this game can deal with it's own demo?

Anyway thank you both for your input. I'll let you know the outcome after I try with the demo. Probably tomorrow now, John

PS Any other input would be most welcome.J

 

[johnwillyums]

Well I downloaded the demo and re-installed it. Then I got a "this program may not have installed properly..." so clicked re-install properly option.
This has got me no further forward. I've still got the square splash box with BM stood there. The install button is greyed out and if I click to play or setting I get "the specified file was not found" box.
So I can't install my brand new game and can no longer even play the demo.
This is really irritating

 

[johnwillyums]

This is driving me nuts. Think I might go for a reformat and re install of 7.
Got this game won't install also google chrome won't display it's first page (I get error 300 this webpage is unavailable)
I've tried uninstalling chrome but it's the same each time I re install.
Also I've tried everything I can think of and Batman just won't work.
It'll be a pain in the **s to re install but I've got the feeling something isn't quite right.

John

 

[HughShaw]

Sorry to hear about that. Hope someone else has some insight.

Is it possible to roll back to before you installed the Batman demo?

 

[johnwillyums]

Hi Hugh. Exactly the thought I had. So I went back a few days.
That got me a working demo but it wouldn't uninstall through the control panel so I used Revo again.
That got rid of it but I did another scan at Revos highest setting and found an extra registry item that the regular scan wasn't getting.
So I got rid of that and tried again. This time I was prompted that I needed Windows Live for games.
This comes with MSN etc. and I declined what I was allowed to but still got a bunch of crapware I don't want and an incredibly long download and install time.
Then I installed Batman which took a while and then I tried to play it.
I have to log in to Windows Live and then it went into an update for ages.
I thought Steam was hard work but this is ludicrous.
The game looks gorgeous (I've just been having a dabble) but I can't say I'm happy with the problems I've had with it.
Should I have known about Windows Live? Strikes me we don't actually own these games we just rent them.
Anyway, it's sorted now and I'd like to thank you for your support

 

[HughShaw]

Yup, this game has great graphics and storyline. But you need a high-end computer for it...

 

[rickk82]

game installed but won't start

Maybe someone can help me:
I installed the free Arkham Asylum demo thru Steam.
The game won't even start, every time I try I get a program error with the reasons given being a bunch of ASCII I don't understand.
This is a new system I just built: I played FEAR 2 with no problems whatsoever, Resident Evil 5 is giving me problems also: the game hangs or crashes at seemingly random times.
I don't think heat is an issue as I played for a while with Rivatuner running and GPU temps never went over about 68 C
Help!!
Eric

 

[sygnus21]

Try updating your Direct X files. Alot of people make the mistake of thinking that just because W7 is DX11, the DX9 files don't need to be updated. That of course is false.

At any rate... Download details: DirectX Redist (August 2009)

 

[rickk82]

Thanks for the tip!
Now both games are working normally.
Here's what I did:
Updated directx9 from the link above: after that Arkham would install and plays normally so far.
I also reset all my bios setting to the defaults: I had my RAM running at the XMP settings which gave me 1600 MHz, it seems to be more content running at 1333. I suspect this was the source of the Resident Evil 5 intermittent crashes.
So I guess it boils down to this: always update your drivers and reset game or bios to the most basic settings!
Regards,
Eric

 

[sygnus21]

Glad to hear the DX update worked.

As for your BIOS settings for memory, I would "manually" set the timing and voltage for the memory. I found, and read, that a lot of motherboards have problems doing this manually. I've also experienced this myself.

I'm/was? a member over at Corsair's forums and this is the one thing that we preached all the time. Give it a try and see what happens? You may also want to visit them as well - The Corsair Support Forums - Powered by vBulletin

Good luck.

 

[ladypeace]

cant install batmana

Hi johnwillyums, need your help.....
because im facing exactly the same problem with u when installing batman arkham asylum, i cant even to click to install game in the box,only can select play game,install direct X......
how do you fix it? when clicking play game,it show missing the .dll file..same as urs....

mind to tell me how you solve the problem??
hope you can guide me........... or any other mind know how to solve this problem?

thanks alot,
waiting for ur reply asap..