ASUS HD5450 only works in PCIe 2.0 x1 slot, or driver install timeout

[PianoGuy]

I'm using Windows 7 Professional 64bit with an ASUS P8H67-M PRO motherboard. I'm trying to install an ASUS HD5450 video card. I've tried both the drivers on the CD that came with the card and the latest version from ASUS's website.

When I use the CD, the error is "Driver Install: the installation failed." When I install the drivers via Device Manager, the error is "The operation returned because the timeout period expired." It takes about 15 minutes to attempt to install, during which time nothing is happening (according to Task Manager). The card does function with the "Video Controller (VGA Compatible)" drivers, but obviously not very well.

[REDACTED. See below.]

My "Windows Experience Index" is now 3.9 instead of 6.5 with my onboard video. (I upgraded because the new card supports higher resolution.) I don't see any visual difference, perhaps because this computer is never used for gaming. Is this a problem?

Thanks,
PianoGuy

 

[AddRAM]

What happens when the card is in the pci-e slot and you turn on the machine ?

Does windows attempt to install drivers ?

 

[PianoGuy]

Yes, it attempts to install the drivers in the x16 slot. After about 15 minutes I get the "The operation returned because the timeout period expired." message.

 

[AddRAM]

Ya, don`t put it in the x1 slot, don`t even know how you got it to fit, but it doesn`t belong there.

 

[PianoGuy]

Actually it fit perfectly in the 1x slot and the driver did install properly.

How should I install the driver when it's in the x16 slot?

 

[AddRAM]

The same way, the cards in the slot, you turn on the pc and you install the driver you downloaded.

Why aren`t you going to amd.com for the drivers ? It is a radeon card isn`t it ?

http://www.amd.com/us/products/desk.../hd-5450-overview/pages/hd-5450-overview.aspx

 

[PianoGuy]

That doesn't work. That's the problem.

 

[PianoGuy]

I'm sorry for providing bad information. I was looking at the wrong specifications. The slot that actually works is: PCIe 2.0 x16 (x4 mode)

The PCIe 2.0 x16 slot does not allow me to install the drivers.

 

[AddRAM]

Ya got me confused. A pci express slot is a pci express slot.


If this is your board, I only see 1 pci express x 16 slot

http://www.asus.com/Motherboard/P7H55M_PRO/

http://www.newegg.com/Product/Product.aspx?Item=N82E16813131623

Your card goes in the long, dark blue slot and nowhere else.

 

[PianoGuy]

The board has:
1 x PCIe 2.0 x16 (blue)
1 x PCIe 2.0 x16 (x4 mode, black)

The blue slot is closest to the CPU and is the one that does not work.

 

[AddRAM]

Is this the first time you tried to use the pci express slot.

Now this is your board, correct ?

http://www.asus.com/Motherboard/P8H67M_PRO/

I have no idea why the card isn`t working in the blue slot.

 

[PianoGuy]

Correct.

 

[AddRAM]

As you stated, 1 slot is a x16 and 1 is a x4 according to theses specs.

ASUS P8H67-M PRO/CSM Micro ATX Intel Motherboard - Newegg.com

I don`t know, I would contact Asus.

http://www.asus.com/Graphics_Cards/EAH5450_SILENTDI512MD3LP/

Also, the mb you have listed in your specs is different, unless we are working on another machine.

 

[PianoGuy]

I solved it. This was the solution: how to properly uninstall ATI/AMD Software Drivers for Graphics Cards.

I then installed the latest driver, via Device Manager >> "Browse my computer for driver software" >> "Search for driver software in this location".

 

[dsperber]

The board has:
1 x PCIe 2.0 x16 (blue)
1 x PCIe 2.0 x16 (x4 mode, black)

The blue slot is closest to the CPU and is the one that does not work.

Clearly, the HD5450 is supposed to be installed in the PCIe 2.0 x16 slot and run in x16 mode. I've installed three HD5450's that way in three separate machines, and they all work fine.

I also have an ASUS P8Z77-V Pro board, which has THREE PCIe 2.0 x16 slots total. Two are x16 (but x8/x8 if both are used for video cards), and one is x16 but compatible with x1/x4 devices. However there is lots of complexity about bandwidth for two of the three x16 slots being shared with x1 slots and USB 3.0 ports, and lots of setup configuration options in the BIOS for how all of these slots will perform depending on what types of devices you have in which slots.

In other words you can't just put any PCIe x16 video card in any of these these PCIe x16 slots. As to whether the drivers would even install or not, I can't say.

But... for sure, your blue PCIe x16 slot is definitely where you HD5450 video card should go, not in the black x4 one.

And any partially successful (or started but failed) video driver installs should probably be "wiped clean" before trying again. Sound like from your latest post you've finally gotten things worked out. And I always get my ATI/AMD drivers for ATI/AMD video cards (including my HD5770 and HD6450 in other machines) from their web site, not from ASUS.

My own approach for removing/cleaning drivers is to use what used to be called "Driver Sweeper", now named "Driver Fusion". ATI/AMD says just install new updated drivers over old currently installed drivers and that should work, but more often than not it does not work for me. I then just use Driver Fusion to clean out the old ATI/AMD software (including Catalyst Control Center, Install Manager, etc.) completely, re-boot, and then run the new updated ATI/AMD driver installer.


As far as your Windows Experience Index 3.9 with the HD5450, that's "normal" for that card. It is NOT a high-performance card, although it does have 512MB or 1GB of memory and is part of the HD5xxx family of ATI/AMD products. So it performs perfectly fine for non-gaming applications and Win7 and HDTV viewing via WMC, etc., and that 3.9 allows Win7 Aero desktop. The newer HD6450 is somewhat better, but not much.

Don't know what onboard graphics chip is in your mobo that provides WEI of 6.5, but it probably doesn't have much/any dedicated memory. It may take memory from your PC's to support itself. That's why the external video card with 1GB of its own memory supports higher resolutions for your monitor. As long as you're not a gamer the HD5450 should be perfect (as it is for my own machines on which I've installed it for the same reason). The HD5450 is a low-priced video card that uses very little power, making it great for machines that don't need much more (e.g. HTPC).

 

[Layback Bear]

PanoGuy: Did not this Asus motherboard come with a manual? Mind did and it gives the exact locations required for the video card and or cards if using more than one.