ASUS ZenBook UX31E Driver Problems

Rin The Ronin

New member
Local time
11:27 AM
Messages
2
So I was recently "gifted" a laptop that I am unable to get working. When attempting to boot up it goes to a black screen and does nothing. I have tried doing a clean install of windows 7 but when I get to the step asking which drive I would like to install windows on there are no options listed. The drive itself seems to be good, as it does show up in the BIOS, but despite trying to install drivers from the ASUS page I cannot seem to get the computer to recognize the drive during the actual installation of windows. Also worth noting is that while the hard drive is shown in the BIOS, when using the "list drive" function in the cmd prompt it says "There are no fixed drives available". I guess I don't really know how to tell if the SSD is totally fried and I'm wasting my time or if this is some kind of driver or OS problem that I am just unable to figure out. It seems to be a common issue with this particular model of laptop, but I can't find a solution anywhere that has helped even slightly. Any advice or guidance would be greatly appreciated.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus
OS
Windows 7 Ultimate x64
CPU
Intel Core i5 2557M Processor
Motherboard
Intel QS67 Express Chipset
Memory
DDR3 1333 MHz SDRAM
Graphics Card(s)
Integrated Intel HD Graphics 3000
Hard Drives
128GB RPM SSD
I would say that your SSD is damaged.
Boot with the installation disk, go to repair, open a cmd window and try to do a scan disk
Type chkdsk c: /f

To be sure, attach the SSD to a desktop to see what it shows up.
 
Last edited:

My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    custom build
    OS
    Windows 7 HP 64
    CPU
    i5 6600K - 800MHz to 4200MHz
    Motherboard
    GA-Z170-HD3P
    Memory
    4+4G GSkill DDR4 3000
    Graphics Card(s)
    IG - Intel 530
    Monitor(s) Displays
    Samsung 226BW
    Screen Resolution
    1680x1050
    Hard Drives
    (1) -1 SM951 – 128GB M.2 AHCI PCIe SSD drive for Windows 7 and Lubuntu
    (2) -1 WD SATA 3 - 1T for Data
    (3) -1 WD SATA 3 - 1T for backup
    PSU
    Thermaltake 450W TR2 gold
    Keyboard
    Old and good Chicony mechanical keyboard
    Mouse
    Logitech mX performance - 9 buttons (had to disable some)
    Internet Speed
    500Mb/s
    Browser
    Firefox 64
    Other Info
    TinyWall firewall
  • Computer type
    Laptop
    System Manufacturer/Model Number
    Asus Q550LF
    OS
    Windows 7 Pro
    CPU
    i7-4500U 800MHz to 3.0GHz
    Motherboard
    Asus Q550LF
    Memory
    (4+4)G DDR3 1600
    Graphics Card(s)
    IG intel 4400 + NVIDIA GeForce GT 745M
    Sound Card
    Realtek
    Monitor(s) Displays
    LG Display LP156WF4-SPH1
    Screen Resolution
    1920 x 1080
    Hard Drives
    BX500 120G SSD for Windows and programs +
    1T HDD for data
    Internet Speed
    500 Mb/s
    Browser
    Firefox
    Other Info
    TinyWall firewall
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