At Wits End!! Please Help :)

[kirbiee]

Oh geez......ok, I have Windows 7, 64 bit and I have been using Windows Live Mail successfully until today. I can't send nor receive email. I have contacted Comcast in regards to this error:

Unable to send or receive messages for the Comcast (myname) account. The connection to the server has failed.

Server: 'mail.comcast.net'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: POP3
Port: 110
Secure(SSL): No
Socket Error: 10060

And he had me get onto my comcast email account and send an email to another email addy to a different browser, and it went through successfully maning that the comcast server IS working just fine. So it must be something with Windows Live Mail....how can I fix this, does anyone know?? All the properties are all set correctly.

Oh....I did install a new Netgear router if that could be the problem, I do not know how I'd fix that if that is the problem.


Thanks,
Kirbiee

 

[GEWB]

When did you install the new Netgear router? What is the model number of the router?

Regards,
GEWB

 

[kirbiee]

Yesterday and it's a Netgear WNR 1000 v2, that comcast provided.

 

[kirbiee]

You know...I could disengage the router, set it all back up without it and check the windows live to see if that fixes the problem.

 

[GEWB]

Good idea!

If it works, then we need to go into the Netgear setup.

Regards,
GEWB

 

[GEWB]

If the old router works, go into the various setup screens and note ALL of the settings.

Regards,
GEWB

 

[kirbiee]

It did not work, so it's the Windows Live not communicating with Comcast.....any suggestions?? Do you think uninstalling Windows Live and reinstalling it might work?? I did do a repair of Windows Live but it didn't fix the problem.

 

[GEWB]

It did not work, so it's the Windows Live not communicating with Comcast.....any suggestions?? Do you think uninstalling Windows Live and reinstalling it might work?? I did do a repair of Windows Live but it didn't fix the problem.

See if this link gets you to the Windows Live login page:

https://login.live.com/login.srf?wa...explore.live.com/&lc=1033&id=269505&mkt=en-US

If so then see if you can go where you need to from there. Sorry I can't help past the login (I don't do Microsoft mail).

Regards,
GEWB

 

[kirbiee]

Well thank you so much for your help. I've been to that login site, can't find any help there....I'll keep plugging along
Kirbiee

 

[GEWB]

Well thank you so much for your help. I've been to that login site, can't find any help there....I'll keep plugging along
Kirbiee

Wow, I never noticed this...

I have a Live account which I set up to access the MSDN subscriber site and I now see that I was AUTOMATICALLY given a Hotmail account!!! Who knew?!

I found out after logging into Live (using the link I gave you) then I clicked on the Hotmail text link at the top of the page - it opened to a Hotmail account with a Welcome email from many months ago.

Try loging in and clicking the Hotmail link at the top.

Regards,
GEWB

 

[roncerr]

...And he had me get onto my comcast email account and send an email to another email addy to a different browser, and it went through successfully maning that the comcast server IS working just fine...

I don't understand what he had you do. One doesn't send email "to a browser", it's sent to an email server using either an email program (via smtp protocol) or a web browser (which uses web protocol not smtp). On the receiving end you can view it by browsing to it in your browser if the email server offers web mail (the protocol being web based). OTOH if you use a mail program to receive it you would be using the mail program's pop3 protocol and not use web mail at all. My point is that you may have determined that the email was sent by viewing it in a browser but that does not mean the pop3 access method IS working only that it SHOULD work if not broken.

The short answer is if you can view the mail via web mail, then it's on the web mail server and if comcast's email service via pop3 is not broken, you should be able to download it in an email program as long as all the settings in the program's account you have set up for pop3 access are correct.

 

[kirbiee]

I know I should be able to. It's so frustrating. I installed Windows Live on my laptop and it's fine, I don't understand why it doesn't work on my desktop. I ended up uninstalling Windows Live and reinstalling it.....I had called back Comcast and this tech was so helpful....we ended up deleting the mail account and then adding it back, he tried everything and ended up telling me that it's not on them....to contact Microsoft.

Kirbiee

 

[roncerr]

...I installed Windows Live....
...contact Microsoft...

When you call Microsoft it may help to use the proper name for the program "Windows Live Mail"; this is, assuming you are talking about WLM (the program) and not "Hotmail" (the email service and website associated with the "Live.com" domain).