ATI 5750 problem

[bnoi]

Hi. I've just recently bought a ati 5750 1 gig. and have been trying to get it work but as soon as I turn on the power, everything starts running but there is only a black screen.

I've tried uninstalling my onboard video, set the primary video to PCI in bios, tested different monitors, haven't upgraded my bios since im having trouble w/ that.

I've searched through google and found otheres w/ the same problem but none of their solutions seem to work for me.

P.S. I have a brand new 600W psu for the card.

 

[steve-pressman]

I would suggest that you take the card out and reseat it and make sure it is in correctly.


Steve

 

[bnoi]

Well I've been taking it in and out of the case all day yesterday so I don't think thats a problem.

I've read in my searches that my mobo is just old. Does that mean a mobo upgrade or a gpu downgrade will do the trick?

 

[stormy13]

Your motherboard is fine. Stupid question time, you remember to connect the monitor to the video card and not the port for the onboard video?

 

[bnoi]

Yes. If the new card is installed neither the onboard video or the card works, hence all the in and outs I had to do yesterday.

Well I have just found HP has stopped supporting my mobo years ago so a bios update is out of the question.

 

[stormy13]

The onboard won't work once a video card is installed, in most cases it gets disabled automatically without having to make any changes in the bios. Back to the original question, the monitor connected in #1 or #2,

 

[bnoi]

#2.
Not that hard on my card since it doesn't have the blue port (DVI i think its called)

 

[stormy13]

You remember to connect the 6 pin PCI-E power connector to the card?

P.S. Had to ask about where you had the monitor connected, seen too many over the years where they added a video card but left the monitor connected to the onboard ports.

 

[bnoi]

haha. i understand. Made that mistake a few times yesterday.

And yes I connected the 6 pin power connector.

 

[stormy13]

It could be a bios incompatibility (have seen a few boards that it happened on, and depending on age a bios update was issued by the board manufacturer), which if that is what it is with yours being a HP means you are basically SOL unless you can convince them to update it.

It is also possible that you got a DOA card (that happens too). If you can test it in another computer. If not take it back to where you got it and have them test it.

 

[bnoi]

I'm sorry but what does SOL and DOA mean?

And the computer i'm trying to install it on is the only one that can handle it. If it is SOL then a motherboard upgrade or a gpu downgrade should do it right?

 

[stormy13]

SOL - s--- out of luck

DOA - dead on arrival

 

[bnoi]

I don't think the card is DOA since the fans are all working fine when i power it up. I guess i'll try to downgrade the card.

Thanks for all the help stormy

 

[thefabe]

I don't know why you wouldn't just RMA the card Return to manufacturer. Or if you have a buddy you can try the card out in to see if it will work in theirs, if it doesn't I would just have it replaced. JMO, Fabe

 

[bnoi]

Yeah that's what I meant by downgrade I'm going to return it and get something from the 4000series

Edit: is there a way to find out if my motherboard can support the 4000 series before I buy it?