Solved ATI gpu driver fails to install, says Windows does not support it

[Tonsgaard]

First of all, here is my DxDiag: View attachment DxDiag.txt

So I purchased a new monitor yesterday (Asus VX238H-W), but I have this black border all around the edges. It is already auto-adjusted so that is not the issue. I am already running 1920x1080 as supposed, so I couldn't figure what was wrong initially. After doing some research about the issue, I found out that you need to change the scaling via. Catalyst Control Center.

Now, my problem is, that my graphics card does not show up in Catalyst Control Center (meaning I don't have the option to scale), and when I try to download the newest driver it says the following:

Packages for install
AMD Display DriverFinal Status: Fail
Version of Item: 8.970.100.7000
Size: 90 Mbytes

HDMI Audio DriverFinal Status: Fail
Version of Item: 7.12.0.7708
Size: 1 Mbytes

And further down in the report it shows why it failed:

Error messages
Driver Install: Windows® version does not support this operation
Driver Install: Windows® version does not support this operation
Driver Install: Windows® version does not support this operation
Driver Install: Windows® version does not support this operation

I honestly don't understand why it says that my Windows version does not support it, because on AMD's homepage there is a driver section for Radeon HD 46xx series for Windows 7 32bit.

Also to note: When I use AMD's driver detector instead of doing it manually, it says that my driver is already up to date (?).

Here are some of the different things I have tried to do:

1) Install the recommended driver
2) Install the beta driver
3) Install an older driver
4) Run Driver Sweeper, reboot, run it again, search for all files called AMD/ATI and remove them, and then installing the recommended driver. Same problem.
5) Install in safe-mode
6) Install a Vista driver (I got desperate at this point )
7) Install a 64bit driver
And probably other things I can't remember.

It is not specified in the DxDiag as far as I know, but to be more specific my graphics card is a Radeon HD 4650 (Yes it is old as hell, I know).

Any help appreciated!

 

[Tonsgaard]

Oh, and here is how my Catalyst Control Center looks like:

 

[ICIT2LOL]

Hello and welcome Tonsgaard mate could we have some system specs please

http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

 

[Tonsgaard]

AMD Phenom 9650 Quad-Core Processor - 2.30 GHz
4GB RAM
ATI Radeon HD 4650 GPU
ASUS VX238H-W Monitor

It should all be listed in the DxDiag.

@JaneSpring - Yes it did, and I have also tried to manually install the graphics driver from there, it said "successfully installed" or something, but nothing changed, still no options to scale in CCC.

 

[Boozad]

Did you get any software with the monitor?

 

[Tonsgaard]

No.

 

[maxie]

Hi there .. Prior to Installing your new Monitor .. Was the Catalyst Control Center working then ? .. Can you remember which Version of the Graphics Driver you where using then ?

 

[Tonsgaard]

No, the CCC did not work before that either, but on my old monitor I did not have the black border so I didn't really do anything about it.
I don't know what version I used, sadly.
I have always had this issue with CCC but it just didn't give me a black border like now.

 

[Tonsgaard]

Do you think a fresh install would work? As in wiping the whole HDD?
I would do anything in the world to fix this.

 

[maxie]

Hi there ... Might do but lets try this Driver first .. Make sure you Uninstall every thing before Installing this Driver ..

ATI Mobility Radeon HD 4650 Driver Download

 

[Boozad]

Do you have Service Pack 1 installed for Windows? Also, which version of CCC are you running?

EDIT: I've got to go out in a while so I'll throw this out there just in case. I've been looking at the last couple of versions of CCC (13.4 and 13.9) and, as well as both requiring Servive Pack 1 installed, both only support cards from the 5400 Series and upwards. It may be that you have to find an older version of CCC that supports the 4600 Series cards, 12.3 is the latest one I could find.

 

[Tonsgaard]

@Maxie - I will try that soon, thank you.

@Boozad - Yes I have SP1, and the CCC version is called "2013.0830.1944.33589"

EDIT: that's probably not the version number, uhm stupid question but where do i find it?

EDIT2: It seems like my card isn't supported then, but that's not what was written in AMD's driver section, hmm strange.

 

[Boozad]

EDIT2: It seems like my card isn't supported then, but that's not what was written in AMD's driver section, hmm strange.

It may be supported by the driver, but not by that version of CCC. It may be worth uninstalling everything related to AMD drivers and CCC then start again from scratch. Download 12.3, install, then download and install the latest driver for the GPU. See if that works.

 

[Boozad]

@Boozad - Yes I have SP1, and the CCC version is called "2013.0830.1944.33589"

You have 13.9 installed so your card isn't supported. That's the Build Info for 13.9 you posted.

 

[Tonsgaard]

Okay thanks, I will run DriverSweeper once more and AMD's own uninstalling software, and then I will get CCC 12.3.

Will get back to you when I have done it.

 

[Boozad]

Hope it works for you mate.

 

[stormy13]

13.1 is the latest version supporting the HD 4xxx series,

AMD Catalyst

 

[Tonsgaard]

13.1 is the latest version supporting the HD 4xxx series,

AMD Catalyst

Just sweeped all drivers, will give this version a try .

 

[Boozad]

13.1 is the latest version supporting the HD 4xxx series,

AMD Catalyst

Thanks for adding the latest supported version mate.

 

[Tonsgaard]

Actually that was a 64bit version you linked.
Just noticed that in time