atikmdag.sys and watchdog.sys BSOD

[user1952]

I have an HP Pavilion g6 – it was bought within the last 6 months. Lately I keep getting the BSOD often. There are 2 issues that cause the BSOD – one is atikmdag.sys and the second (much less often) is watchdog.sys. I have downloaded the latest version of atikmdag.sys but even that does not help. I have run driver scans to make sure all my drivers are up to date. My system configuration and the 2 BSOD files are attached. I notice I got the first BSOD on Feb 4th (after owning the computer about 5 months and taking it over from a colleague at work) – I just don’t remember what changes I made then that started the issues. I have noticed that there are suggestions which say to unload the AMD Catalyst Center – I dont think I have that but I have what is called the AMD Vision Engine Control Center V12.1 dated Feb 7, 2012. My Atikmdag.sys driver is dated Sep 28, 2011. I have run and cleaned my registry with Paretologic and it shows up with no errors. I also notice that the BSOD appears far more often at the office where I run the laptop with a second screen – rather then when I take the laptop home and run it without a second screen (although it also occurs then). Also There is the possibility -- and I dont know how to measure it right at the moment of the BSOD that the computer crashes when CPU temperature exceeds 58 degree C. I use Piriform Speccy to monitor the computer and a couple of times I have noticed that the temp had risen to 58 degrees (and appeared to be rising) when I walked away from my desk and it had crasehd when I returned. If there is no simple easy fix I would like to replace the video card in the laptop – any suggestions here – I do mainly general office work on the computer with two screens (laptop plus one more) and I am a significant Adobe Photoshop user as well with large files. Any suggestions – help!

 

[ePeen]

Please read and follow this: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[user1952]

OK -- here U go as requested

System Specs as follows

System is a Windows X64
Original system was Windows 7 home edition
Was upgraded to Windows 7 professional edition retail ver
System was instaled about 6 months ago

 

[ePeen]

Thanks!

After debugging about 7 dumps, they all point to the same thing, which is atikmdag.sys (ati video driver). Please uninstall your current ATI/AMD drivers, and then update to the latest version which can be downloaded here.

Drivers that may need to be updated:

ckldrv.sys - ckldrv Mon Mar 17 12:46:29 2008 (CrypKey software). Update here.

fsvista.sys - fsvista Tue Mar 18 02:37:07 2008 (F-Secure Vista Support Driver). Update here.

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*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800487a165, fffff88002824790, 0}

Probably caused by : atikmdag.sys ( atikmdag+66165 )

Followup: MachineOwner
---------

1: kd> !analyze -v
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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800487a165, Address of the instruction which caused the bugcheck
Arg3: fffff88002824790, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
atikmdag+66165
fffff880`0487a165 8b12            mov     edx,dword ptr [rdx]

CONTEXT:  fffff88002824790 -- (.cxr 0xfffff88002824790)
rax=fffff88004cc7ac0 rbx=fffff8a006e71560 rcx=fffffa8007aef570
rdx=0000000000000000 rsi=fffff8a00a42e858 rdi=0000000000000000
rip=fffff8800487a165 rsp=fffff88002825170 rbp=0000000000000001
 r8=fffff8a00ae10000  r9=0000000000000190 r10=fffff880009e9f00
r11=fffff8a006e71550 r12=0000000000000000 r13=fffff8a018564400
r14=fffff88002825370 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
atikmdag+0x66165:
fffff880`0487a165 8b12            mov     edx,dword ptr [rdx] ds:002b:00000000`00000000=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800487a165

STACK_TEXT:  
fffff880`02825170 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x66165


FOLLOWUP_IP: 
atikmdag+66165
fffff880`0487a165 8b12            mov     edx,dword ptr [rdx]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+66165

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4e82f13a

STACK_COMMAND:  .cxr 0xfffff88002824790 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+66165

BUCKET_ID:  X64_0x3B_atikmdag+66165

Followup: MachineOwner

 

[user1952]

Thank you very much
I had the latest versions of atikmdag.sys -- but i went to the site and downloaded an reinstaleld the latest ATI / AMD drivers. I still get random BSOD's.
Does this help: 1) went to the Microsoft DirectX site and tried to download the latest version of DirectX to update mine and it just would not install. Kept giving me an error message.
2) The BSOD's happen far more frequently when I have a second monitor hooked on (at work) than when I only have the laptop screen on (at home).
3) I downloaded the basic version of PCMark7 a pc benchmarking test Download PCMark 7 - Complete PC test for Windows 7 | PCMark and I cannot run the test -- a BSOD appears on the first pass of the video test. This happens repeatedly at the same point.
Any more thoughts? I really appreciate your comments - help -- I am totally inexperienced on this.

 

[ePeen]

What is the error you're getting trying to install the latest version of DirectX?

Can you please also attach the latest BSODs you've gotten (specifically the ones when trying to run the video test)?

 

[user1952]

I have attached the 2 BSOD's I got trying to run the Video Test in the attached Zip file

I get the following error message when trying to update DirectX: "An internal system error occured. Please refer to DXerror.log & DirectX.log in your Windows folder to determine problem". Then I get the messaage "Installation Failed". I cannot find the DXerror.log at all on the computer but the DirectX.log is in the Windows folderand attached.

Thanks

 

[ePeen]

Are you trying to use the web installer? If so, try the actual installer itself. Download: DirectX Redist (June 2010) - Microsoft Download Center - Download Details

Both of the dump files that you've attached there blame the DirectX driver. Also, it mentions the inability to load symbols and a timestamp for mctkmd64.sys. Most likely belongs to a Magic Control Technology UVTP100 USB to VGA adapter. I couldn't locate any drivers, so if you have this, I'd recommend removing the program that uses this driver for diagnostic purposes.

*******************************************************************************
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*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 119, {1, 1, f9, f9}

Unable to load image \SystemRoot\system32\drivers\mctkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mctkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for mctkmd64.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiVerifyDriverReportedFenceId+ad )

Followup: MachineOwner
---------

1: kd> !analyze -v
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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_SCHEDULER_INTERNAL_ERROR (119)
The video scheduler has detected that fatal violation has occurred. This resulted
in a condition that video scheduler can no longer progress. Any other values after
parameter 1 must be individually examined according to the subtype.
Arguments:
Arg1: 0000000000000001, The driver has reported an invalid fence ID.
Arg2: 0000000000000001
Arg3: 00000000000000f9
Arg4: 00000000000000f9

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x119

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  b

LAST_CONTROL_TRANSFER:  from fffff8800143422f to fffff80002e90c40

STACK_TEXT:  
fffff880`096ec458 fffff880`0143422f : 00000000`00000119 00000000`00000001 00000000`00000001 00000000`000000f9 : nt!KeBugCheckEx
fffff880`096ec460 fffff880`03d9ced9 : fffff880`096ecb30 00000000`00000001 00000000`00000000 00000000`000000f9 : watchdog!WdLogEvent5+0x11b
fffff880`096ec4b0 fffff880`03d9d1e3 : fffffa80`08900000 fffffa80`07ab26c0 00000000`000011af fffff880`096ec640 : dxgmms1!VidSchiVerifyDriverReportedFenceId+0xad
fffff880`096ec4e0 fffff880`03d9cf96 : fffff880`00000075 fffff880`03d9d097 fffffa80`08900000 00000000`00000002 : dxgmms1!VidSchDdiNotifyInterruptWorker+0x23b
fffff880`096ec530 fffff880`03ca313f : fffffa80`07abf480 fffff880`05316006 00000000`00000001 00000000`00000001 : dxgmms1!VidSchDdiNotifyInterrupt+0x9e
fffff880`096ec560 fffff880`053163cc : fffff880`096ec640 fffffa80`07a49040 00000000`00000000 00000000`00000003 : dxgkrnl!DxgNotifyInterruptCB+0x83
fffff880`096ec590 fffff880`096ec640 : fffffa80`07a49040 00000000`00000000 00000000`00000003 fffff880`096ec6a0 : mctkmd64+0x83cc
fffff880`096ec598 fffffa80`07a49040 : 00000000`00000000 00000000`00000003 fffff880`096ec6a0 00000000`00000000 : 0xfffff880`096ec640
fffff880`096ec5a0 00000000`00000000 : 00000000`00000003 fffff880`096ec6a0 00000000`00000000 00000000`00000000 : 0xfffffa80`07a49040


STACK_COMMAND:  kb

FOLLOWUP_IP: 
dxgmms1!VidSchiVerifyDriverReportedFenceId+ad
fffff880`03d9ced9 c744244050eeffff mov     dword ptr [rsp+40h],0FFFFEE50h

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  dxgmms1!VidSchiVerifyDriverReportedFenceId+ad

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4e53161a

FAILURE_BUCKET_ID:  X64_0x119_dxgmms1!VidSchiVerifyDriverReportedFenceId+ad

BUCKET_ID:  X64_0x119_dxgmms1!VidSchiVerifyDriverReportedFenceId+ad

Followup: MachineOwner

I also see you still haven't updated the drivers I have mentioned in my earlier post above, please do that.

 

[user1952]

Ok thanks -- I downloaded the actual installer itself and it installed. I will now run the Video test again. I got so fed up with the BSOD's that I thougt I would load the Magic Control Technology UVTP100 USB to VGA adapter software on my laptop and try using it today. I had it running on another computer at the office. So far using the USB to VGA adapter all day I have not had a single BSOD. Usually by now I would have had at least a couple. Will advise re the video tests.

 

[ePeen]

Okay, keep me updated

 

[user1952]

Ok I ran the Video test without any problems. Results are

Version: 1.0.4.0
SystemInfo Version: 4.0
2/26/12 8:19:32 PM


Score:
1326 PCMarks



Add to compare

ATI Mobility Radeon HD 4200 video card PCMark 7 benchmark test score


Name

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Name

Cancel


Description

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Description

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Processor

Processor

Processor clock
0 MHzPhysical / logical processors
1 / 2# of cores
2

Graphics Card

Graphics Card

Vendor
Hewlett Packard # of cards
1SLI / CrossFire
Off Memory
256 MBCore clock
503 MHzMemory clock
533 MHzDriver name
Driver version
8.900.7.1000Driver status
FM Approved


General

Operating system
64-bit Windows 7 (6.1.7601)Motherboard
Hewlett-Packard 1697Memory
0 MBHard drive model
500GB ST950032 5AS SATA Disk Device

Detailed scores

PCMark score
1326

Video playback and transcoding / Video playback

21.95 fps

Video playback iteration 1

21.31 fps

Video playback iteration 2

22.72 fps

Video playback iteration 3

21.82 fps

Video playback and transcoding / Video transcoding - downscaling

1213.88 kB/s

Video transcoding - downscaling iteration 1

1215.28 kB/s

Video transcoding - downscaling iteration 2

1215.83 kB/s

Video transcoding - downscaling iteration 3

1210.53 kB/s

System storage - gaming / System storage - gaming

3.04 MB/s

System storage - gaming iteration 1

3.03 MB/s

System storage - gaming iteration 2

3.06 MB/s

System storage - gaming iteration 3

3.03 MB/s

Graphics - DirectX 9 / Graphics - DirectX 9

6.46 fps

Graphics - DirectX 9 iteration 1

6.46 fps

Graphics - DirectX 9 iteration 2

6.43 fps

Graphics - DirectX 9 iteration 3

6.47 fps

Image manipulation / Image manipulation

5.67 Mpx/s

Image manipulation iteration 1

5.65 Mpx/s

Image manipulation iteration 2

5.71 Mpx/s

Image manipulation iteration 3

5.64 Mpx/s

System storage - importing pictures / System storage - importing pictures

5.0 MB/s

System storage - importing pictures iteration 1

5.27 MB/s

System storage - importing pictures iteration 2

4.52 MB/s

System storage - importing pictures iteration 3

5.21 MB/s

Web browsing and decrypting / Web browsing

5.43 pages/s

Web browsing iteration 1

5.38 pages/s

Web browsing iteration 2

5.42 pages/s

Web browsing iteration 3

5.49 pages/s

Web browsing and decrypting / Data decrypting

50.37 MB/s

Data decrypting iteration 1

51.09 MB/s

Data decrypting iteration 2

50.79 MB/s

Data decrypting iteration 3

49.23 MB/s

System storage - Windows Defender / System storage - Windows Defender

0.98 MB/s

System storage - Windows Defender iteration 1

0.98 MB/s

System storage - Windows Defender iteration 2

0.98 MB/s

System storage - Windows Defender iteration 3

0.98 MB/s

 

[ePeen]

Previously you were unable to run this test, correct?

 

[user1952]

Thats right I could not run the test previously.

 

[ePeen]

Good to hear then! How's your system running now, any crashes or abnormal errors?

 

[user1952]

no crashes so far -- but tomorrow, all day, I will have it on the second external monitor using the laptops vga connector. Lets see if it crashes then. Will know by end of day if it has worked. Thanks all your help.

 

[ePeen]

My pleasure, if it crashes with the vga connector, it's probably more than likely related to that connector being the issue itself. If it does, I recommend trying it without the connector for awhile and seeing how things work out.

Best of luck