Solved Atikmdag.sys BSOD im going literaly insane over 300 webpages and stil

[mikebar]

Good eavening to all,


I have a HP Pavillion dv-6c75la it was runing great a week ago, i was playing world of warcraft when all of the sudden my pc shut off, * i didnt notice my laptop wasntt plugged and the battery ran out.

When i restart the PC i found a atikmdag.sys BSOD ill be adding a screenshot of it.

i formated my windows, removed all partitions did a fresh windows 7 ultimate x64 install, after setup was complete i installed the OEM driver for the GPU and same error after restart. atikmdag.sys BSOD

what i tryied so far
1. DDU after every drive i install
2. delete the atikmdag.sys files from win32 drivers folder, and expana.exe the file located in AMD/*driver and replace the deleted one
3. I open the laptop, took every piece apart to make sure it wasnt dirt


Plz see attachment.


regards.

Mike

 

[ICIT2LOL]

Hello and welcome Mike mate I am not sure what you have installed as the install date was 30/11/2015 according to your systeminfo file.

But this dump is indicative of a graphics failure and the usual fix suggested is to uninstall the Catalyst Control Centre (CCC) and run the graphics on the driver the device itself

FAULTING_MODULE: fffff80002c15000 nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4f026f95

EXCEPTION_CODE: (NTSTATUS) 0xc0000094 - {EXCEPTION}  Integer division by zero.

FAULTING_IP: 
atikmdag+f359f
fffff880`0492259f f7b1ec010000    div     eax,dword ptr [rcx+1ECh]

CONTEXT:  fffff88006865830 -- (.cxr 0xfffff88006865830;r)
rax=00000000000249f0 rbx=fffffa800a969010 rcx=fffffa800a969010
rdx=0000000000000000 rsi=00000000000001c7 rdi=fffff88006866280
rip=fffff8800492259f rsp=fffff88006866218 rbp=0000000000000001
 r8=00000000000001c6  r9=0000000000008b82 r10=00000000000001c6
r11=0000000593f20bf0 r12=00000000000001c6 r13=fffffa800a969010
r14=0000000000000007 r15=0000000000000009
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0000  ds=002b  es=002b  fs=0053  gs=002b             efl=00210246
atikmdag+0xf359f:
fffff880`0492259f f7b1ec010000    div     eax,dword ptr [rcx+1ECh] ds:002b:fffffa80`0a9691fc=????????
Last set context:
rax=00000000000249f0 rbx=fffffa800a969010 rcx=fffffa800a969010
rdx=0000000000000000 rsi=00000000000001c7 rdi=fffff88006866280
rip=fffff8800492259f rsp=fffff88006866218 rbp=0000000000000001
 r8=00000000000001c6  r9=0000000000008b82 r10=00000000000001c6
r11=0000000593f20bf0 r12=00000000000001c6 r13=fffffa800a969010
r14=0000000000000007 r15=0000000000000009
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0000  ds=002b  es=002b  fs=0053  gs=002b             efl=00210246
atikmdag+0xf359f:
fffff880`0492259f f7b1ec010000    div     eax,dword ptr [rcx+1ECh] ds:002b:fffffa80`0a9691fc=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID: [COLOR="red"] WIN7_DRIVER_FAULT[/COLOR]

BUGCHECK_STR:  0x3B

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800492259f

STACK_TEXT:  
fffff880`06866218 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0xf359f


FOLLOWUP_IP: 
atikmdag+f359f
fffff880`0492259f f7b1ec010000    div     eax,dword ptr [rcx+1ECh]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+f359f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  [COLOR="Red"]atikmdag.sys[/COLOR]

STACK_COMMAND:  .cxr 0xfffff88006865830 ; kb

BUCKET_ID:  WRONG_SYMBOLS

FAILURE_BUCKET_ID:  WRONG_SYMBOLS

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:wrong_symbols

FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}

Followup: MachineOwner

 

[mikebar]

Hello and welcome Mike mate I am not sure what you have installed as the install date was 30/11/2015 according to your systeminfo file.

But this dump is indicative of a graphics failure and the usual fix suggested is to uninstall the Catalyst Control Centre (CCC) and run the graphics on the driver the device itself

FAULTING_MODULE: fffff80002c15000 nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4f026f95

EXCEPTION_CODE: (NTSTATUS) 0xc0000094 - {EXCEPTION}  Integer division by zero.

FAULTING_IP: 
atikmdag+f359f
fffff880`0492259f f7b1ec010000    div     eax,dword ptr [rcx+1ECh]

CONTEXT:  fffff88006865830 -- (.cxr 0xfffff88006865830;r)
rax=00000000000249f0 rbx=fffffa800a969010 rcx=fffffa800a969010
rdx=0000000000000000 rsi=00000000000001c7 rdi=fffff88006866280
rip=fffff8800492259f rsp=fffff88006866218 rbp=0000000000000001
 r8=00000000000001c6  r9=0000000000008b82 r10=00000000000001c6
r11=0000000593f20bf0 r12=00000000000001c6 r13=fffffa800a969010
r14=0000000000000007 r15=0000000000000009
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0000  ds=002b  es=002b  fs=0053  gs=002b             efl=00210246
atikmdag+0xf359f:
fffff880`0492259f f7b1ec010000    div     eax,dword ptr [rcx+1ECh] ds:002b:fffffa80`0a9691fc=????????
Last set context:
rax=00000000000249f0 rbx=fffffa800a969010 rcx=fffffa800a969010
rdx=0000000000000000 rsi=00000000000001c7 rdi=fffff88006866280
rip=fffff8800492259f rsp=fffff88006866218 rbp=0000000000000001
 r8=00000000000001c6  r9=0000000000008b82 r10=00000000000001c6
r11=0000000593f20bf0 r12=00000000000001c6 r13=fffffa800a969010
r14=0000000000000007 r15=0000000000000009
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0000  ds=002b  es=002b  fs=0053  gs=002b             efl=00210246
atikmdag+0xf359f:
fffff880`0492259f f7b1ec010000    div     eax,dword ptr [rcx+1ECh] ds:002b:fffffa80`0a9691fc=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID: [COLOR="red"] WIN7_DRIVER_FAULT[/COLOR]

BUGCHECK_STR:  0x3B

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800492259f

STACK_TEXT:  
fffff880`06866218 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0xf359f


FOLLOWUP_IP: 
atikmdag+f359f
fffff880`0492259f f7b1ec010000    div     eax,dword ptr [rcx+1ECh]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+f359f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  [COLOR="Red"]atikmdag.sys[/COLOR]

STACK_COMMAND:  .cxr 0xfffff88006865830 ; kb

BUCKET_ID:  WRONG_SYMBOLS

FAILURE_BUCKET_ID:  WRONG_SYMBOLS

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:wrong_symbols

FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}

Followup: MachineOwner

ICIT2LOL

Good Morning, thank you for your response i just did the following, I used DDU to uninstall all ATI/AMD drivers in safemode, after it reset, i used AMD clean up utility in regular mode to ensure nothing was being left behind. and restart,

The 2 Devices appeared as VGA cards,
I installed the OEMs driver SP54992, wich after the install the devices appeared as,
device 1: HD 7690M
device 2: HD 6620M

then a pop up stated that i needed to restart in order for the driver to go in effect and received another BSOD please see attachment of this BSOD

*previous to logging in windows i went into safemode, disabled device 2. and i was able to get start up windows regular with out a BSOD but now both devices under drivers have the legend " Windoes has stopped this device because it has reported problems. (Code 43)

the device 2 is currently disabled.

Thank you in advance for your time and the support.

 

[mikebar]

screenshot of BSOD

This is the BSOD im getting. i will greatly appreciate the help.

thanks

 

[ICIT2LOL]

Mike am not sure what you mean by the OEM driver - except it is the Windows install loadings drivers.

The driver for you graphics is this one HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support but if the machine not runnign ofr any length o ftime then it is hard to see how to install it from saya stick or the net.

If you cannot get to od this I might ask for help.

 

[axe0]

Hi mikebar,

Also a welcome to the 7forums from me

Even though ICIT2LOL didn't ask for it (yet), I'll jump in to see if I can assist with ICIT2LOL.

Because the most recent crashes are system_service_exception I would like to rule out the memory using MemTest86+ to ensure the memory isn't passing corrupted data.

Diagnostic Test

 RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

   Note

MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

I understand you have used DDU after each driver, but have you also removed everything of the AMD graphics and only installed the drivers? If you haven't, please try it.

Please uninstall everything of AMD graphics using Display Driver Uninstaller and install new drivers from your manufacturer. Be sure to ONLY install the drivers

 

[mikebar]

Thank you for your Responses,

Icit2lol
OEM i mean the Original Equipment Manufacturers, that means i installed the driver for the Video cards Directly from the HP Driver download Page, in this case the driver pack for my Video card according to my model this is the link and this is my pc Descargas de software y controladores HP para impresoras, PC portátiles, PC de escritorio y otros productos HP | Soporte al cliente de HP®

After i installed this driver, i get the BSOD, in order to bypass it i have to log in safe mode and disable one of the devices, *note this Laptop has 2 devices as stated above: plz see Attachment of Devices provided.

The driver you provided in the link, is the OEM driver i was mentioning that i installed.

Axe0
i will run the mem test as you stated, if there is somehting else i can try meanwhile plz let me know, as i will be runing the memtest at night as you recomended.

 

[axe0]

What graphics card have you mainly used?
Are you switching between your graphics cards?

The switch feature for graphics cards with laptops is a good idea, but I haven't seen it good implemented. Due to the bad implementation it causes problems if one uses both the graphics cards in a laptop.

 

[ICIT2LOL]

Thanks axe that was my next port of call didn't mention it before because I wanted to know about that OEM stuff

 

[axe0]

Seeing it is a laptop, you can always assume it is the manufacturer in that case

 

[mikebar]

From my little understanding of this ATI AMD dualgraphic card, there is no way to select witch card to use unless i have Catalyst installed, and catalyst will not give me the option because the catalyst software does not detect a valid video card (because the devices are not being identefied) wich is the reason im here, i cant figure out why it wont let me install any driver for the Video card. im currently Runing mem test since my last post its at 6:20 hrs already on test no. 3 it passed 2 already, so im waiting for 7 passes right?

 

[axe0]

8 passes at least completed is what is needed

 

[ICIT2LOL]

8 passes at least completed is what is needed

I always add the proviso that if errors come up before 8 passes then one can stop - I say that as there have been instances inthe past where some have gone on for 8 minimum passes when errors have popped up well before then.

 

[axe0]

That information is something one can find in the tutorial of MemTest86+, which is why I didn't add it directly in my post

 

[torchwood]

OS graphics

Hi Mike,
Couple of things to consider,
That comp came with home premium, Reformating with a non HP Ultimate OS, probably killed the Recovery partition which would have been your best bet.
See if its still there!
Ther would have been an OEM dual graphics controller GUI.

The key you used to Activate your installation will more than likely expire after 30 days unless you reinstall Home premium, if indeed it is currently activated, and if not 200+ updates waiting to be downloaded, possibly including SP1 .

according to your specs you have no AV, get one, its possible that malware has caused this, download and run Malwarebytes free, (uncheck the 30 day trial, and in settings enable Root kit detection).
Change your power settings for battery critical action to shut down, and notification to show pop up at 10%.

Please also follow the directions in this tutorial
http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

Roy

It might also help to install the USB controller drivers, shown in your screenshot.

 

[mikebar]

Good afternoon, MEMtest has just finish im uploading a pic, i did 9 passes just to be sure,

Torchwood

Thank you for joining in,

i have had this headache for almost 9 days now, and i cant eaven work cause photoshop and my 3d rendering software are not working properly,

Key points,

1. Before posting here, i had just formated my pc, for some reason my recovery disk where not working, so i deleted all the partitions, and left only a single one, cause i tought that maybe the error was hidding there.

2. The PC came with 7 home, i installed the Ultimate, should i roll back and format and install 7 home regular?

3. I have already downloaded like 180 updates, and im currently runing SP 1 * see attachment to make sure im correct.

4. hence the first coment, i didnt istall any AV because its a fresh install, should i still do a Malwarebytes scan?

Again i thank you all in giving me a hand, im going bananas, figuering all of this out.

 

[ICIT2LOL]

Personally I would not much to be gained with the Ultimate or Pro really for general use and while I ma thinking of it can you check the temps on the machine? - your CPU looked rather warm to me. Speccy - Free Download - Piriform

 

[mikebar]

Hi

Temp is usually around 70 degrees, you see 76 because i had it on top a a blanket, but no over heating, do you think thats what causing my BSOD? i was aiming towards a driver, could it be possible that the GPU is gone?

after the memtest, i did a DDU to uninstall all ati drivers again, and same problem after drivers are properly installed, and i rebot i get BSOD, but like i mention before if i go into safemode, and disble either one of the devices, i can boot normal, but then it gives me the a device manager (code 43) to the device that is enabled.

 

[Golden]

Event[11183]:
  Log Name: System
  Source: Service Control Manager
  Date:[B][COLOR="Red"] 2015-12-04[/COLOR][/B]T[COLOR="red"][B]01:11:46.168[/B][/COLOR]
  Event ID: 7026
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: mikebar-PC
  Description: 
The following boot-start or system-start driver(s) failed to load: 
AFD
CSC
DfsC
discache
NetBIOS
NetBT
nsiproxy
Psched
rdbss
spldr
tdx
VWiFiFlt
Wanarpv6
WfpLwf

Event[11184]:
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: [B][COLOR="red"]2015-12-04[/COLOR][/B]T[COLOR="red"][B]01:11:52.000[/B][/COLOR]
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: mikebar-PC
  Description: 
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000094, 0xfffff8800492259f, 0xfffff88006865830, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 120415-43477-01.

I think there may be something fundamentally wrong - notice 6 seconds prior to the crash some system critical files failed to load during boot.

Perhaps a clean install with appropriate hardware drivers is the way to go.

 

[ICIT2LOL]

Hiyya mikebar mate even 70C at normal running and on a flat surface I would be thinking of looking into why it is that hot.
Just do this even for my curiosity
CLEANING A LAPTOP FAN & COOLER RAD
The thing you do is to turn over the laptop and shine a very bright light into the air intake aperture (you will see the fan there) and then while doing that look at the outlet vent on the end of the laptop you should see the light quite clearly shining through the cooling " radiator" if not - it is clogged and will need cleaning as will probably the fan opening.
You can do this by blowing it out using a compressed air can in short bursts.
BUT ONE WORD OF WARNING DO NOT blow the air into the fan opening without inserting say a plastic rod or large cable tie to stop the fan from spinning as the air blast will spin the fan at a very high speed that it is not designed to take and may wreck the bearing!!
To clean the slots in the radiator use a pipe cleaner or one of those craft covered wire sticks - they are referred to as chenille sticks - see pic. But do be very careful not to be overly heavy handed you will find it might take a second or two or a few minutes to clear the heavier build ups.