I just removed the Win 7 Home Protection 2012 virus from this computer. Since removal, I am getting two errors, one resulting in BSOD's.
When I try to start Firefox, I get the following error. It also comes up when I try to upgrade MalwareBites to the premium version and it tries to access the internet.
"XULRunner (this is the heading)
Error: Platform version '1.9.2.18 is not compatable with
minVersion >=1.9.2.20
maxVersion <=1.9.2.20"
Every time the machine boots up, it is crashing to a BSOD with the same error indicated "ATAPORT.EXE". I hope I am remembering that right, it is up and gone very fast. I got it 3 times in rapid sucession, and could not even check the crash logs before it crashed again. I am currently in Safe Mode. Log files attached.
I could not get the Perfmon/report to run, it said Null file.
When I try to start Firefox, I get the following error. It also comes up when I try to upgrade MalwareBites to the premium version and it tries to access the internet.
"XULRunner (this is the heading)
Error: Platform version '1.9.2.18 is not compatable with
minVersion >=1.9.2.20
maxVersion <=1.9.2.20"
Every time the machine boots up, it is crashing to a BSOD with the same error indicated "ATAPORT.EXE". I hope I am remembering that right, it is up and gone very fast. I got it 3 times in rapid sucession, and could not even check the crash logs before it crashed again. I am currently in Safe Mode. Log files attached.
I could not get the Perfmon/report to run, it said Null file.
My Computer
- Computer Manufacturer/Model Number
- Self Built
- OS
- Windows 7 Home Premium
- CPU
- Intel Core i7-3770 Ivy Bridge 3.4GHz
- Motherboard
- Asrock Z77 Extreme 4
- Memory
- CORSAIR Vengeance 16GB (4 x 4GB) DDR3 SDRAM DDR3 1600
- Graphics Card(s)
- EVGA GeForce GTX 660 FTW Signature 2
- Sound Card
- Onboard
- Monitor(s) Displays
- Samsung 24in LCD
- Hard Drives
- Samsung 840 EVO-Series 500GB 2.5-Inch SATA III Solid State Drive
HITACHI Deskstar 2TB 7200 RPM SATA 6.0Gb/s
- PSU
- Thermaltake Smart Series 850W PSU
- Case
- NZXT M59
- Cooling
- COOLER MASTER Hyper 212 EVO RR-212E and five 120mm case fans
- Keyboard
- Logitech G110 Gaming Keyboard
- Mouse
- Razer DeathAdder Mouse & Razer Destructor 2 Hard Mouse Mat
- Internet Speed
- Cable @ 18Gbps