Audio Driver Problem

[merelda]

Hi all,

I have a BENQ Joybook S53, and after I installed W7 last night, the audio stopped working. It says that I have "no audio devices installed"...

It also happened to me last time when I rebooted my XP, but after I downloaded the audio driver everything went well. However, this time, even after I downloaded and installed the audio driver, it still says the same thing!!

I even went back to XP and copied all the files regarding to "drivers" and pasted into WINDOWS (under C drive) and some others under System32... But it still isnt working for me...


I think my audio device is "Conexant AMC 2 Channel Audio" when I checked in XP..

Thank you for your help.

 

[Orpheous]

Please follow this tutorial Driver selection for your Hardware devices.
If you have any further problems, or can't find a driver, please post back the information found under hardware id's here for all devices with a yellow triangle next to them. Either myself or another member will then see what we can find for you.

 

[merelda]

Hi, thanks for the link,

I followed the tutorial just now, I found the string in the .inf file I extracted from the file I downloaded, but when I tried to run the .exe file it gives me the follwing:

"Error: Cannot locate the delete file list in the Registry. Driver files could not be deleted."

then

"To complete the uninstallation, you need to reboot your computer. If you install a new audio driver before rebooting, you may have problems with your MIDI audio"


But I the thing is, I thought I have no audio device, then why woiuld it say that I am uninstalling rather than installing the driver?

This is the file I downloaded:
Driver information of device - Conexant AC-Link 2 Channel Audio


Thanks for your help.

 

[Orpheous]

In device manager, under sound, audio and game devices, can you right click your sound card and uninstall it? This should get it back to a clean slate so we can try to re-install the audio drivers. The drivers that you downloaded are for 2000/XP, after uninstallation, post back the information under hardware id's for your device and I'll search for an updated driver for you.

 

[merelda]

Here are the Hardware Id's,

PCI\VEN_8086&DEV_266E&SUBSYS_058B17FF&REV_04
PCI\VEN_8086&DEV_266E&SUBSYS_058B17FF
PCI\VEN_8086&DEV_266E&CC_040100
PCI\VEN_8086&DEV_266E&CC_0401


Thanks so much!

 

[Orpheous]

Download this zip file: http://www.viaarena.com/Driver/vinyl_v700b.zip
extract it, and make note of where you've extracted to.
Click start orb - type device manager - right click your device - update driver - browse - locate the extracted folder, and allow it to search subfolders.
Post back and let us know how it goes.

 

[merelda]

Hi,

After installing the file, the volume bar on the right hand conrner is moving, but there still isn't any sound.. But the good sign is, if I move the volume, there is a sign of interference... like a buzzing sound..

But if I go to control panel > sound > manage audio devices
the bar next to Speaker moves, yet when I go to properties > advanced and test it,
there is no sign of sound either..

Thanks for the help!!

 

[Orpheous]

Can you try plugging a set of headphones into the audio jack, to see if it's could perhaps be a speaker issue?
You're welcome, hopefully we can get to the bottom of this for you

 

[merelda]

I tried to plug in a set of headphones, and all I could hear was louder interference sound.. I don't think it's because of the speaker, because when I logged into XP on the same computer, the audio works just fine..

Thanks again, I also hope I can figure this out here!

 

[Orpheous]

Can you go to control panel - sound - speakers - properties - enhancements tab - restore defaults?

 

[merelda]

I can't click onto it, unless I change my settings. So I guess it is already on default?

Still, nothing has happened after I changed it to default..

I'm sorry, this is probably highly annoying...
But I'm really appreciating your help

 

[Orpheous]

No, it's not annoying, it's a challenge
Ok, we might see if MS can help out a little...
Click start orb type find and fix audio playback, hit enter and allow the troubleshooter to check your system.
Post back your results

 

[merelda]

Then the result makes this much more challenging, because "trouble shotting couldn't identify the problem", and I tried the "related troubleshooters online", but none of them are similar to my problem..

 

[Orpheous]

I'm going to request help from some more knowledgable SF team members here, I'll keep watching thouh in case there's anything else I can help with ok? Hopefully other members will be along soon to assist.

 

[merelda]

Thanks so much!!!!

Your help is greatly appreciated!!!

 

[Orpheous]

You're very welcome

 

[theog]

Can you take a screenshot of sound.This may help one of are memders.

http://www.sevenforums.com/tutorials/9733-how-post-screenshot-seven-forums.html

 

[merelda]

Below are the screenshots:




Thanks!!

 

[pebbly]

are these the drivers you are using? BenQ Europe - Service & Support the only drivers i have found for your laptop relate to xp is an old laptop if so you may have to run in compatility mode

 

[Orpheous]

That 2nd image I believe is the key, can you repeat the steps in this tutorial: Driver selection for your Hardware devices. for each device with a yellow asterisk. Post back a screen snip for the hardware id's of each device